Complaints

This profile includes complaints for Generac Power Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Generac Power Systems, Inc. has 5 locations, listed below.

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  Generac Power Systems, Inc.

  S45w29290 Highway 59 Waukesha, WI 53189-9071

  
• 

  Generac Power Systems, Inc.

  3815 Oregon St Oshkosh, WI 54902-7100

  
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  Generac Power Systems, Inc.

  211 Murphy Dr Eagle, WI 53119-2065

  
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  Generac Power Systems, Inc.

  757 N Newcomb St Whitewater, WI 53190-1475

  
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  Generac Power Systems, Inc.

  900 N Parkway St Jefferson, WI 53549-1338

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  Hello. They have not resolved the issue. They have simply stated they will do so by the end of the week. Once again my case has been reassigned because the person working is no longer there. I would very much like to hear their response by the end of this business week and then decide if their resolution is acceptable. 
  
  Regards,
  
  *****************************

  "corrected" we had a hurricane (***) and the Generator ran providing ** power during the storm. Both my husband (*********************************** who is a disabled veteran) and I have medical devices which need to run even if there is a storm and I have congestive heart failure. After the storm passed my husband walked outside and found the generator covered in oil with oil on the pad and generator. Although the generator worked we knew we had a major issue. I immediately called Generac for help. They said they would look into it and sent out Beaches to determine the issue. This was approximately 05/06Oct. The Beaches repair person said the "head gaskets were blown" and that he had to wait for parts to repair it. As soon as I heard there was another hurricane coming (*******) I called Generac on 06Nov and was told my case number was *******. After the storm which we did not have the use of the GENERAC, I called again on 15Nov because no one ever called me back and was told that the case had been transferred to resolution department and I advised we wanted a new generator since this one never worked right and we can not have it keep failing. I called again on 28Nov and the person handling the case (*******) was once again busy and could not take my call. At this point the second hurricane had passed and our generator was still not working or fixed. I called again on 29 and 30Nov and all through Dec. In Jan 2023 I was told by GENERAC ******* no longer works at GENERAC. To date I have received one phone call (11Jan22) with a message to call GENERAC back and ask for extension 4476/Gabriella, which I do almost every day. At one point before ******* left she sent out a new company to determine the issue with the GENERAC. This was in Dec because Beaches never came back out. The company is GenCo ** LLC *************************************************************************** *************. They came out on 13Dec22 and then we received the bill for $308. I explained to the ************* that GENERAC needs to pay for this as they scheduled it. We were not provided any documentation and have not heard from them either GENERAC or GenCo. I have called and left messages at GENERAC and no one calls me back from GENERAC. I have all the dates and we still do not have a generator that works. At least no one has told me it works. I just want a new working generator!!

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Consumer has not heard back from the new assigned representative, ******, as of yet. She was supposed to hear from her last week with resolution. When will she hear from her?

   
  Regards,
  
  *****************************

  Customer Answer

  Date: 04/17/2023

  I have not heard from them either. Now what do I do. I simply do not understand why this is so hard for them to advise me what they are doing.

  

  Business Response

  Date: 03/22/2023

  Hello, 

  The employee this consumer was working with is no longer with Generac. We have set her case up to be reassigned tomorrow the 23rd, with a resolution to be offered to her by end of business week.

  Regards,

  Generac

  

  Business Response

  Date: 05/22/2023

  Hello,

   

  This consumer has been in communication with another agent, who confirmed with them that the unit is operational, however that the installation was not completed correctly. We have sent this consumer documentation outlining the flexible fuel line that was missing and the fuel regulator being installed too close to the unit need to be corrected. 

  Their case was closed on 5-9-2023.

  Regards,

  Generac

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Despite there having been mover twelve documented repair attempts by Generac authorized dealers under Generac's specific instructions, Generac is not in fact offering to replace the faulty unit but rather is insisting on conducting another diagnostic.  They are just dragging this out purposefully in an attempt to just get me to quit asking for a replacement and accept the faulty unit.  
  
  Regards,
  
  ***************************ed given that it's been more than three years and multiple repairs, they are saying they need to conduct more diagnostics. This is clearly a stalling tactic to get me to forget about this issue. At this point it is clear that the unit is defective and needs to be replaced.I would like Generac to replace the unit with a brand new one that is not faulty since the one I have is clearly faulty and cannot be repaired. I have paid tens of thousands of dollars for a standby generator to give me and my family peace of mind but I do not have this at all...

  

  Business Response

  Date: 01/25/2023

  Hello,

  Generac is in receipt of this consumer's complaint. We would encourage this consumer to contact Generac's customer support team regarding their request for a replacement unit.

  Regards,

  Generac

  

  Business Response

  Date: 03/01/2023

  Hello,
  

  Generac is in receipt of this consumer's complaint. We would encourage this consumer to contact Generac's customer support team regarding their request for a replacement unit.
  

   

  Regards,
  

  Generac

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I am not aware of the dealer not being approved.  I provided a receipt from the authorized dealer with the promotion listed on the receipt.  I also have an email dated August 16, 2021, stating that my promotion status was approved, yet Generac still denies the promotion.
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 01/25/2023

  Hello,

  This consumer has been in communication with Generac's customer support team beginning in October of 2022. It was explained to this consumer that he made his purchase through a non-authorized party in order to qualify for this promotion.

  Regards,

  Generac

  

  Business Response

  Date: 03/01/2023

  Hello,
  

  This consumer has been in communication with Generac's customer support team beginning in October of 2022. It was explained to this consumer that he made his purchase through a non-authorized party in order to qualify for this promotion.
  

   Regards,

  Generac

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have been in contact with Generac about this issue since before October 2021.  Why would Generac take over a year to advise of a problem with honoring a promotion.  Furthermore, I still have a promotion approved email.
  
  Regards,
  
  *****************************