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Business Profile

Heating Contractors

Over the Moon Heating, Air & Electric

Reviews

This profile includes reviews for Over the Moon Heating, Air & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Over the Moon Heating, Air & Electric has 4 locations, listed below.

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    Customer Review Ratings

    1.33/5 stars

    Average of 12 Customer Reviews

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    Review Details

    • Review fromDori T

      Date: 12/24/2024

      1 star
      Please see all the complaints below - this was exactly the experience we had. Massive prices, "fixing" things that we didn't ask them to work on (but were frightened into believing were emergent even though no other electrician ever expressed concern) , wouldn't provide an itemized invoice for the huge bill, threw an iPad at us for signatures multiple times and then miraculously those signatures appear on a non-itemized invoice after the fact indicating that we agreed to things we never agreed to. Over $7,000 to simply rewire one outlet in the bathroom and fix a short in the garage, neither of which were done appropriately the first time. The city inspector even required them to come back and re-do the bathroom outlet. They left a hole in my bathroom wall which I still need to patch and never should have occurred in the first place. Very shady. Do NOT use this company. We have never felt so scammed in 30 years of homeownership. Worst experience we ever had with any contractor.
    • Review fromMatthew M

      Date: 12/20/2024

      1 star
      When confronted with the reviews listed on BBB, numerous individuals with Over the Moon indicated to me OTM was not "associated" with BBB. I laughed when I heard this, as it's one of the most scammy replies I have ever heard. BBB helps protect consumers - if you do business with individuals in public, you're absolutely associated with BBB. It's a strange claim to indicate that the reviews listed on this website don't count. They're all people who had negative experiences with OTM, and they certainly count. My experience with OTM was a big red flag. From the "supervisors" who are actually salesmen, to the price quote that was DOUBLE what it should have been, to the claim that "prices would go up after the first of the year," it's my opinion that the salespeople and management within this company lack integrity and honesty. The first "supervisor" that I interacted with on the telephone suggested replacing my whole furnace before being advised of any issues with it. Curiously, that call felt like it was pre-planned and standard operating procedure. Shady. One of the pitches from the company included a UV light and a "whole house humidifier" for $5,000.00. That specific quote totaled around $28,000.00 - for my small house. I've worked in sales, and I'd have been embarrassed treating a client this way. I simply can't imagine presenting snake oil with a straight face, but that happened here. What I expected to be a furnace cleaning and tuneup was instead mainly a sales pitch. I highly recommend against letting these people into your home. I suspect doing so will result in numerous "supervisor" contacts engaging in high-pressure and opaque sales tactics for things you might not need. Beyond simply keeping them out of your home, I highly recommend against doing any business with Over the Moon.
    • Review fromWilliam S

      Date: 08/22/2024

      1 star
      The technicians who did the work were very good. However, the negotiations about the work and cost were one sided.I have a speech disability making negotiations impossible. Because of this disability I was at a disadvantage during the negotiations. I feel that I paid at least 100% to much. Bill
    • Review fromTim F

      Date: 08/21/2024

      5 stars
      I had the team out for Furnace services as well as an AC tune up I ended up having the team complete duct cleaning for my home. They were friendly with my doberman dog.
    • Review fromDenice L

      Date: 07/28/2024

      1 star
      Terrible business practices. They con you into needing work that is not necessary. I tried to get a copy of what was on their tablet when they were here- I should have taken a picture. They seemed to have a script regarding "voltage drop". The first guy that came out made me aware of the voltage drop. Then the manager came out to my house- said it was very dangerous, then got the head guy on the phone, the speaker and the head guy talked about how serious it was. They conned me stating I needed the repair. Note: after they left I did some checking on reviews and found the exact same comments about the voltage drop, getting the manager involved and the head guy- it appeared to be a script- I saw the same comments in at least 4 reviews. The prices were outrageous. for $17,170 they would replace all of the outlets and switches in the home, hook&looping devices, adding dimmer and GFCI protection, adding 2 ceiling fans, install fan-rated boxes and 3 outlets in the basement. The job I had them do was over $4,000. I called a few other electricians and they stated that I was charged more than double what it should have cost and questioned the voltage drop and whether it was necessary to do. RUN, DON'T WALK FROM THIS COMPANY AND FIND A REPUTABLE COMPANY. They were showing 4 stars- which I think they paid for but when I went into more depth looking at the reviews, which I should have done before I had them out I would have never used them, STAY AWAY FROM OVER THE MOON AIR AND ELECTRIC!!!!!!!!!
    • Review fromBishop K

      Date: 07/24/2024

      1 star
      We hired them for 2 smaller jobs. When they arrived, they did neither, saying they were not prepared for those jobs. However, they checked our electric, and declared that our house was dangerous and that we shouldn;t live there, unprotected. They gave a bid, and said it would take 2 people 7 or 8 hours to repair. The next day, 1 guy showed up and finished in under 3 hours. They then said that the bill was to remain the same, and they would not leave until I paid it! Far different than their ad, that stated you didn;t pay until you were satisfied. I complained, and I have heard absolutely nothing!'Biggest rip off that I've had in more than 40 years! NEVER AGAIN!!!
    • Review fromINDIA M

      Date: 06/12/2024

      1 star
      They were awful. Stayed home for four hours to wait for the electrician. He finally came and spent an hour and 15 minutes talking and walking around. When I asked for the estimate, he put it all into the iPad but sad that the office would not let him make the estimate that it had to come from someone else. He said we could get somebody out here next week. I said why in the **** cant you give me one. He said its our policy to start with a tech.. I called the office back to ask what the **** was going on and the receptionist said she would talk to the manager and he would call me back. That never happened. An incredibly unreasonable, and Irresponsible, shady business.
    • Review fromDeb G

      Date: 06/11/2024

      1 star
      DO NOT CALL THIS COMPANY! I had a horrible experience with these guys and have posted a review detailing everything on ******* yelp and ********* They should be shut down for shady business practices. All they want is to talk you into spending more money than you wanted to for services they convince you that you need. Then they conveniently connect you automatically by transferring you to a lending contract called Goodleap that will help you with financing. They even attempted to convince me to take out a home equity loan which of course they would be happy to finance. This boils not have been a more problematic and stressful experience. DO NOT CALL THIS COMPANY!
    • Review fromLouis Y

      Date: 05/13/2024

      1 star
      Very shady operation. Ridiculously high prices, find things to fix that didn't need to be fixed and currently trying to upsell for things I didn't ask for. Avoid!
    • Review fromHolly R

      Date: 04/18/2024

      1 star
      Had a very similar experience to ******** Avoid these guys.

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