Reviews

This profile includes reviews for United Regions Van Lines LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Regions Van Lines LLC

  1515 Ellis St Waukesha, WI 53186-5633

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  United Regions Van Lines LLC

  11414 W Park Pl Ste 202 Milwaukee, WI 53224-3500

Review Details

• Review fromLiisa S

  Date: 07/11/2023

  5 stars
  I put a call through to them last weekend when I needed to move my things to a place I found that was closer to where I was working. I only had the weekend because work gets very hectic during the weekdays. I made this very clear to the whole team and they took it as top priority. They had all my stuff packed awaty into nice little boxes and the old apartment cleared out in no time. I was all settled in by monday. It's almost a week now and I still can't believe how good a job those guys did.

  United Regions Van Lines LLC

  Date: 07/25/2023

  We greatly appreciate your kind review! We understand how important it is to have a smooth moving process, especially with a tight schedule. Our team always prioritizes our customer's needs and **************************, and we're delighted to hear that we exceeded your expectations. We're here for you whenever you need us. Thank you for trusting United Regions Van Lines.Best Regards,United Regions Van Lines

• Review fromAlberta C

  Date: 07/11/2023

  5 stars
  I'll be honest, I've never left a review for any service or anyone, ever! Not that I havent had people do a good job before but this, how URVL handled the inventory when I was moving to my new space was out of this world. I hve a lot of tiny ornament pieces I've collected over the years, and none of them got ,missing or manged to get broken these guys ticked all the boxes. I would give them a 10 over 10 and 5 stars for all their services. Great experince. Would def recommend.

  United Regions Van Lines LLC

  Date: 07/13/2023

  Your wonderful feedback has made our day! We're thrilled to hear our team was able to successfully handle your precious ornament collection and overall move. Your satisfaction is our top priority, and your strong recommendation is the highest compliment. Thank you for choosing us!

• Review fromLaurie Z

  Date: 07/06/2023

  5 stars
  I got a new space for my restaurant and I was worried about all my stuff myseriously going missing during the moving process. I had a friend that moved houses around that period and she said the moving company she hired took most of her stuff. I feel like I got lucky with this moving company beacuse they were just exceptional and very professional. They brought all the right equpment and worked none stop till they finished at our agreed time.

  United Regions Van Lines LLC

  Date: 07/11/2023

  Dear *************************,Thank you for sharing your positive experience. We understand the trust you put in ** to handle your restaurant relocation and we're thrilled to have met your expectations. Our team prides itself on professionalism, efficiency, and safeguarding our clients' belongings. We're glad that you appreciated our dedicated service and we look forward to assisting with any future moves.Best regards.

• Review fromLilly T

  Date: 07/06/2023

  5 stars
  Moving across the country from ******* to ***** was a daunting task, but the team turned it into an incredible journey. From the moment I met the vibrant and friendly crew, I knew I was in good hands. What struck me most was the genuine care displayed by the crew. They treated my belongings as if they were there own, handling each item with utmost respect and caution. It felt like I was moving with a group of friends rather than hired professionals.

  United Regions Van Lines LLC

  Date: 07/11/2023

  Dear ***********************,Thank you for your wonderful review. We're delighted to hear that our team was able to turn a daunting task into an enjoyable experience. Our goal is to provide a service that goes beyond just moving items; we aim to make it a positive, memorable journey for our clients. We're pleased to have succeeded in making you feel like you were moving with friends. We appreciate your trust and look forward to assisting you in the future.Best regards.

• Review fromAshley M

  Date: 07/06/2023

  1 star
  Horrible experience with this company. Took forever to get anyone on the phone, often requiring multiple attempts and their customer service was terrible. There was an issue on their end with receiving payment and I was never notified to rectify this issue so delivery was delayed. When I finally called their associate was demeaning and not helpful in finding a solution.

  United Regions Van Lines LLC

  Date: 07/11/2023

  Dear *****************************,Your feedback is noted, however, we ensure all customers are clearly informed about our processes, including payment procedures. Uncharacteristic incidents do not define our service. We maintain a high level of professionalism and your experience doesn't align with our typical operations.Best regards.

• Review fromValerija A

  Date: 07/05/2023

  5 stars
  My husband and I had to move Cross-Country because at that time we were expecting our daughter and planning on expanding our family. We had a lot of stuff and we just did not know where to start from. Coincidentally we invited one of our close friends over for dinner and that night when we we're just randomly talking about moving he brought up United Regions Van Lines. He swore by them, so ******* and I did our research and gave them a call the next morning. I have to say the first thing that really stood out was their amazing representative, If that call didn't go as smoothly as it did we might have passed on them. But, she was just so good! We explained the situation and she got us a quote right away. I think what made us realize we found the one was when she gave us a detailed insight into what the moving process would be like and right away we just knew. The good thing is when the set date came, everything played out exactly like she said it would. there were no extra charges and It was a great experience overall.

  United Regions Van Lines LLC

  Date: 07/11/2023

  Dear *******************************,Thank you for your wonderful review. We're thrilled to hear that our team was able to provide you with a smooth moving experience during such a significant time in your life. It's great to know that our representative was helpful and transparent, as we aim to make the moving process as stress-free as possible for our clients. We're also glad to hear that our service lived up to your expectations and we were able to stick to our initial quote without any surprise charges. We appreciate your trust in us and look forward to assisting you in the future.Best regards.

• Review fromMichael G

  Date: 07/04/2023

  1 star
  We used United based on BBB ratings and price quote. After setting up the move and getting estimate from the salesman, the rest of the process was a nightmare! It took 4 days to load our stuff, a month to get to our new place, and an additional $4000 over the quote to get unloaded. About a 1/4 of our load was missing once it did arrive, (3 weeks late). United offered us 16.00 for damages but nothing for the missing items. We ended up in arbitration and were awarded 2440.00 for our missing stuff after almost a year went by. Communicating with them was impossible, customer service was terrible! Never again!

  United Regions Van Lines LLC

  Date: 07/11/2023

  Dear *******,We appreciate you taking the time to share your feedback with us. It's important for us to clarify a few things:1. As part of our service, we do offer our customers the option to purchase insurance upon pickup. This helps to protect their belongings during the move and provides peace of mind. The insurance coverage details are thoroughly explained during the initial consultation to allow for an informed decision.2. Regarding the additional costs, it is indeed standard procedure that the final quote is determined based on the volume and weight of items on the pickup day. Our salesmen always provide an initial estimate, but it's possible for the actual cost to vary if the load size or the services required differ from what was initially expected.3. We assure you that we are available during business hours for customer support, and we have a dedicated team of professionals ready to assist with any concerns or issues.We understand that your experience was not as expected and we're taking your feedback seriously. We strive to provide accurate and clear information to all of our customers and we're committed to continually improving our services.Thank you once again for your feedback.Best regards,Customer Service, **********************

• Review fromOmar Q

  Date: 07/02/2023

  5 stars
  Choosing a moving company was a daunting task. Despite having a lower rating than another company, United Regions Van Lines piqued our interest with their incredibly detailed consultation. They were so helpful that we took the leap of faith and chose them. It was a decision we never regretted. Their performance exceeded expectations, proving that ratings aren't always everything.

  United Regions Van Lines LLC

  Date: 07/11/2023

  Dear ****,Thank you for choosing United Regions Van Lines and for your positive feedback. We're delighted to hear we exceeded your expectations. Your satisfaction is our top priority, and we look forward to serving you again.Best,United Regions Van Lines

• Review fromMarie B

  Date: 06/28/2023

  1 star
  they showed up 2 days late and we were there when they loaded up, we left fully expecting them to be not long behind us but after a few days in our new state we received a call that they had not left *********** and would not do so until we forked out another $1700 because as they insisted they had to ship another 400 cubic square feet. Here is where it gets interesting. We had two 5x10 storage units. The max ******** for each unit is 400 cubic square feet so with two units that is 800 cubic square feet. I cant lift over my head that far since Im short so the boxes didnt reach the ceiling and I left room to navigate inside the rooms so I was far below 800 cubic square feet so where in the h*** did they get another 400 cubic square feet. No matter how we tried to explain it to them, they refused to listen. We tried calling the company themselves and left messages but they were ignored. We were trapped, they literally said they wouldnt bring our stuff unless we paid more money, so we had to pay it. We were told they couldnt drive more than four hours at a time when they left as soon as we paid yet miraculously, they made it to Virginia within a day and a half. The people that dropped off our stuff came with flip flops and wanted another $1000 to bring it into the storage unit. We refused, they called the manager and he threatened to throw our stuff in the street so we had to get a different unit and said we would unload it ourselves. We got a single 8 by 30 unit that is 60 cubic square feet less than what we had before and lo and behold, it all fit in there. No care at all was taken with anything. All the boxes were crushed. Gaming tables were broken with legs bent. Credenzas and other items were damaged beyond repair. We had to unload that truck, we were scammed out of $1700 and they dont have a claims department for the items that were damaged. Weve emailed and called but no one responds.

  United Regions Van Lines LLC

  Date: 07/11/2023

  Dear *****,Thank you for sharing your experience with us. We appreciate your understanding regarding a few key aspects of our service:1. The final price for our service is determined by the actual volume and weight of items at the time of pickup. If there are more items than initially estimated, it can result in an adjustment to the final price.2. While we do offer professional packing services to ensure the safety of items during transit, customers who choose to pack items themselves are responsible for their condition during the move.3. Lastly, for extra assurance and peace of mind, we provide an option to purchase insurance coverage upon pickup.We truly value your feedback and are here to provide you with any additional information you may need. Your satisfaction is our priority.Best wishes,United Regions Van Lines

• Review fromSangita P

  Date: 06/28/2023

  1 star
  HORRIBLE is not even close to the words i can say for United Regions Van Lines..Their sales team lies, the estimates are way off, nearly 45% more was paid compared to estimates and the delivery info person ****** is right the most RUDE, RACIST obnoxious person. I was foolish to trust the 3 people i spoke to *******, **** and the person who came to pick up the goods. They all said goods will come by 28 Jun. ****** simply shouted and said i should have read the contract, i shouldnt have signed and goods will come **** days post 28-Jun and there is nothing i can do. the red flags i shouldnt have ignored is the complete false promises given by *******, the increase by 45% and then constantly downgrading the other moving companies.PLEASE dont trust them, go with anyone other than United Regions Van Lines

  United Regions Van Lines LLC

  Date: 07/11/2023

  Dear ******************,Thank you for sharing your experience with us. We'd like to clarify a few points:1. Delivery Time: We adhere to a delivery timeframe of up to 17 days after the first available delivery day set up by the client. Based on our records, your delivery was accomplished within this stipulated period.2. Communication: We place great emphasis on polite and respectful interaction with our customers. We reviewed the calls you mentioned with ******, and found them to be in line with our standards of professional conduct. We regret if you felt otherwise, as perceptions can vary.3. Estimates: The final moving costs can change from the initial estimate if the actual volume or weight of items at pickup is more than initially estimated. We continually work to provide the most accurate estimates possible.We are committed to offering top-notch service and we appreciate your feedback which aids us in our ongoing improvement efforts.Best regards,Customer Service, **********************