Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered parts from this companys website and received email that if I dont email response of vehicles vin number to pull correct parts in 3 days time they will cancel my order. I responded literally on the 3rd day late at night and no response back from the company! A Week and a few days passed and no confirmation so I assumed parts ordered were cancelled. Then days later money was taken out of my account and parts were shipped yet no one still replied to email to confirm after VIN for car was sent. However, I sent parts back because I no longer needed them as I reordered elsewhere since Hyundai never replied with confirmation on order or receiving my email with VIN. I sent parts back and parts were received and signed for by a person named K.Ke**(not disclosing full last name) at the company. To this day I have yet to receive my refund and the company keeps giving me the run around or no one from parts department will confirm a refund. Thats stealing! Parts were sent back April 13, 2024 and received April 16, 2024! No one wants to call or email me back with confirmation of refund! Very lack of communication and I would not recommend ordering parts from here. So funny how the company was so quick to take the money but slow to return! On top of that when they did reply they advised theyd charge me 20% for restocking fee!!!! Outrageous!

  

  Business Response

  Date: 05/15/2024

  Dear BBB,

  Upon review of this order and the complaint listed above I have gathered this information.  The customer had been contacted to acquire the vin number to verify part fitment as the order totaled $1,557.34.  Upon receiving the vin the parts were verified and then sent to the customer and delivered on April 10th.  The customer called in and we requested to return the items as they were no longer needed.  We explained the return process and instructed him to mail the parts back to us.  After doing so the items were in fact sent back to us but got delivered to the wrong address.  The customer then tried to follow up about the return but his inquiries were sent to the wrong location and not tying into the order that he placed.  The return was tracked down and the refund was processed properly.  After reaching out to the customer and working with him on how to send in inquiries he is completely satisfied and happy with this new knowledge.  He thanked us for reaching out and helping him get the situation corrected.  

  Regards,

  GFB

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I processed an order for car parts for my wifes Hyundai ******. I paid $79 for expedited shipping to have the parts delivered on 3/4/24. When I noticed I never got a tracking info I began reaching out to them. They said it would be delivered on or before that date. Now it is 3/9 and I have not received my order. I have sent multiple emails to them requesting status and my expedited shipping cost of $79 to be refunded. They still have not responded to any of my email or voicemail. I sent them a email on 3/8 in the am requesting someone from management call me and they never did. So, now I am filing an official complaint for lack of communication and not providing what I paid for.

  

  Business Response

  Date: 04/05/2024

  ************************************* Placed an order online February 28th of 2024 with expedited shipping.  The parts were sourced from Hyundai and shipped to the customer by **** on the 4th of March via express mail and slotted to arrive by the delivery date of march 5th per the shipping estimates given to us.  The package was then in the hands of **** for 14 days total.  The customer reached out to us via email on revolution parts asking for updates on February 28th, 29th, and March 2nd which were all responded to.  From the 5th to the 8th of March the customer emailed 3 times via revolution parts email and was not properly taken care of.  He had asked for a refund on the expedited shipping due to the extended delivery period.  The employee that was responsible for taking care of these email requests failed to do so in a timely manner and also did not inform me of the issue at hand for this particular order.  That being said he is being written up for not following procedure and our customer service guidelines properly.  I found out about the matter after fielding a phone call from the customer the day his part was delivered.  I promptly apologized to the customer for the delay and lack of communication and refunded the entire freight value upon the customer's delivery of the parts.  Below are the screenshots of the customers initial order, the log of the **** tracking information, the refund given to the customer and finally, the email chain.

  Customer Answer

  Date: 04/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing my lease 02/07/2024, I was told by the sales representative, *******, that I did not have a 10 year 100k mile warranty on my vehicle. I was later told by the finance manager that I only had a 5 year 60k mile warranty on my vehicle in which i only had 1 year left on and that if I wanted the 10yr 100k mile warranty, I would have to purchase it. The payments would be placed on my monthly bill. I informed the finance manager that I wouldn't be able to afford my payments with the added warranty as it increased my monthly bill by $57. He told me it was that or I would only have 1 year of warranty left. I found out the following day that my car DOES come with a 10 yr 100k mile power train warranty which is all I wanted. What this dealership scammed me into was an electronics warranty. I have attempted to contact management at this dealership multiple times, once by phone and 2 emails which I have attached. I have received no communications back and now I am stuck paying for a warranty that I was conned into getting because I was told multiple times that this 5yr 60k mile warranty is the ONLY warranty I have on my vehicle.

  

  Business Response

  Date: 02/26/2024

  Dear BBB/ *****,

  Apologize for the misunderstanding. Our  Business Manager *************************************** explained how the factory warranty was going to expire soon and reexplained the extended warranty information. After being briefed ***** decided to cancel the warranty. We mailed the form that needed to be signed and will receive a refund directly or the bank that gave her the loan will be sent the check to lower the car balance. 

  Best Regards,

  GFB

   

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Though I agreed that the dealership apply the amount of this warranty refund to my loan balance, I am still not satisfied. I now have to refinance my vehicle to get the payments back down to where I need them to be. I was told this could take 3-4 weeks which means I'll be outside of the 30 day credit check window and will have to have another hard inquiry to refinance my vehicle. They apologized for the misunderstanding but I do not believe that this was what that was. The dealership blatantly withheld information so that I would purchase an extended warranty.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2017 Hyundai Santa fe sport in dec 2022. First oil change done on 1-18-23. They said oil off stick. Went to do another oil change about 3 months later. My oil light comes on. Very, very low on oil. I set up appointment to get it looked at. I have a paper from 4-23-23. Oil consumption is the issue. When asked for the results of compression test they said is wasn't necessary because this is a common is for these cars. They knew what was wrong. Told me I should do a engine chemical cleaning, with a low percentage that it'd fix the problem for about $500. I asked what the next step after that if didn't work, he told me I'd have to replace the engine myself for over 5 grand. I refused any services from them. With those odds and not having $500 dollars. I also bought the ****** mile warranty. They told me oil consumption problem isn't covered. As of July it has been making back fire noises. I took it in by July 3rd, once again they told me once they put in more oil they noise level went down, so that would mean it's not covered under the warranty. I tried their experiment myself and after adding oil, noise does not go down. I called them out on it. I have asked 2 to 3 times for a copy of the warranty and what it would cover. Have not received anything. So as of right now, I'm losing about a quart of oil a week and I am just putting oil in my vehicle to make sure it doesn't blow. I still owe about 17 grand for this vehicle and expect to have reliable vehicle. Now I don't want to travel far with it. I dont know what else to do. Please help.

  Customer Answer

  Date: 11/22/2023

  I haven't received any communication from this company/ business.

  

  Business Response

  Date: 12/18/2023

  We apologize to the BBB and the complainant for the extreme delay in responding to this BBB complaint.  Unfortunately, we had an internal miscommunication that led to the delay.

  We can appreciate ************************** complaint with regard to the engine oil consumption issue with her 2017 Hyundai ******** (the Vehicle).  However, we are at the manufacturer's mercy concerning any coverage for the oil consumption issue.  She brought the Vehicle to our shop on two occasions. She first brought the Vehicle to us on April 24th.  At the time, the Vehicle had ******* miles on it.  We diagnosed the problem and confirmed that there were no external oil leaks.  ******* consumption issue is not covered under any manufacturer or extended warranty.  In fact, Hyundai declined to assist ********************** with the oil consumption problem without any evidence of engine failure. *** authorization for cost assistance is something that Hyundai will occasionally provide when a customer is in need of an engine replacement due to such things as a bearing failure, not simply oil consumption.

  Under those circumstances, as confirmed by the customer in her ******************** complaint, the factory recommends an engine combustion cleaning process.  ************ costs $450, plus tax.  *** service advisor recommended the combustion cleaning kit and service. She declined to have it performed.  Hyundai believes this kit and service are formulated to prevent unnecessary engine replacement, as some cases have yielded positive results and engines that no longer consume oil.  Even so, the service is not covered under the factory warranty or her extended warranty.

  She next brought the Vehicle to our shop on July 3rd, complaining of noise coming from the engine.  At that time, the Vehicle had ******* miles on it.  We verified that the noise was due to low oil.  We added oil, and the knocking noise ceased.  Again, the oil consumption issue is not covered under either the Hyundai factory or the extended warranty. Additional notation on the repair order indicates that Hyundai again stood by its decision to refuse any cost assistance for this customer. Such warranty determinations regarding engines rest solely with Hyundai - not Boucher.