Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car out of trust money from my Mom. from Wilde Honda in ********. My son and I looked it over with a fine tooth comb. Nothing wrong. Then my son looked it over for over an hour and hes kinda of ocd when it comes to buying anything. Then they said they would keep the car until the monies were wire transferred over to them. When I went to pick up the car on March 7, 2024, I asked why it was dirty in the front drivers and passenger seats, they took the car and cleaned it out. Then I said why are there so many miles on the car (over 10). There was a gauge on the rim of the wheel. The guy who sold me the car told me to bring it back when it wasnt raining, and they would fix it. I got ahold of the guy from motor vehicle, and he came back with their offer. Mander collision which is known for putting 3rd rate parts on cars, plus they said I had to pay for it! I said no way. So today I emailed him, at the **** because I hadnt heard from him, and he said there was nothing he could do. So I buy a car for over $30,000, brand new, and they wont fix what ever they did? Yes I want a complaint against them. They lied, and obviously used my car for what ever reason, and now they wont fix it. I was told not to even have it looked at, so I dont even know if Im damaging it by driving it. The car has like a dent bent up, and the door is rubbing against the fender all drivers side. Please, please help me. Im 67 years old. Many health issues. I cant afford to get anything fixed. That is why I got this car, so I would have a reliable way to my doctors appointments. I had a 24 year old car. *********************** ************ **********************************************************************************

  Business Response

  Date: 05/31/2024

  Thank you for bringing your concern to our attention and for your patience while we conducted a thorough investigation.
  After a detailed review, including an examination of our service records and third-party State Investigator we found no evidence to support the claim of damage to your vehicle occurring at our dealership. Our findings indicate that the vehicle was not damaged in our possession: 
  We understand that this may not be the outcome you were hoping for, and we regret any frustration or inconvenience this situation may have caused. Our goal is to ensure the highest level of service and customer satisfaction, and we appreciate your understanding.
  If you have any further questions or if there is any additional information you can provide, please do not hesitate to reach out. We value your business and are committed to maintaining your trust.
  Thank you for your understanding.
  Best regards,
  *******************************

  General Manager

  Customer Answer

  Date: 06/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

  They did not make an offer (Wilde Honda). 
  There offer before, between ********************* and me was to have it fixed at ******, and I would have to pay for it. So they are taking advantage of an elderly disabled woman. They got their money. Plus, they lied about the oil changes etc. plus the sanding and painting of the rim. They dont even have a service center. I want my car fixed. Otherwise, I want my money back. This is cruel to do to someone. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 06/11/2024

  Wilde Honda will offer no further response as this case has been closed with the *** investigator. 

• Initial Complaint

  Date:03/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****, My name is **** (Full name: ***********************************). I am writing to you with great concern regarding the issue i recently encountered with the purchase of a used vehicle. I believe that your office can provide valuable help in resolving this matter, and i sincerely hope for your empathetic understanding and support. Just yesterday i.e. 3/13/2024 around 4 pm CST I purchased a used car from a local dealership at the address ***************************************************************. Being a trusting customer, i relied on the information provided by the seller regarding the vehicle's condition and market value using fake CARFAX report which was showing fair price of around $13000. Unfortunately, i discovered after within few hours of purchase that i had paid nearly double the fair market price for the car. Because when i check the CARFAX report on my own for the same car it is showing as $8500 The situation has left me feeling deeply disappointed and financially burdened. As a customer i expect transparency and fairness in such transactions, and it is distressing to realize that i may have been taken advantage of due to my lack of expertise in evaluating used car prices. I understand that there are regulations and mechanisms in place to protect consumers from unfair pricing practices. Therefore i kindly request your assistance in investigating this matter and taking appropriate action to ensure that other customers do not face similar challenges in the future.I am more than willing to provide the fake CARFAX report which i have downloaded on my computer from the WILDE HONDA website which they have marketed. Your support and intervention in this matter would not only be greatly appreciated by me personally but also contribute to upholding the integrity of the local automative market.Thank you for your time to read my email. I eagerly await for your response and guidance on how we can proceed to address this issue.Best ******************** ************

  Business Response

  Date: 03/25/2024

  Good afternoon, 

  Carfax is a widely used vehicle history reporting service that provides information about a vehicle's past, including reported accidents, title brands, mileage readings, and other relevant data. While Carfax strives to provide accurate and comprehensive information, it's important to recognize that its reports may not always be 100% accurate or complete.
  Carfax gathers data from various sources, including government agencies, auto manufacturers, dealerships, and service and repair facilities. However, not all incidents involving a vehicle may be reported to Carfax, and there could be discrepancies or errors in the information provided. Additionally, ****** relies on the accuracy of the data it receives from these sources, and inaccuracies or omissions in those sources can affect the reliability of the report.
  It's always a good idea to use Carfax reports as one tool in your decision-making process when buying a used car, but it's also important to conduct other due diligence, such as having the vehicle inspected by a trusted mechanic and obtaining reports from other sources if possible.

  When negotiating a car sale, the buyer bears several responsibilities to ensure a smooth and fair transaction:
  Research: The buyer should research the market value of the car they are interested in to have a clear understanding of its worth. This includes considering factors such as the vehicle's make, model, year, mileage, condition, and any additional features.
  Set a Budget: Before negotiating, the buyer should establish a budget and stick to it. This budget should include not only the purchase price but also additional expenses such as taxes, registration fees, insurance, and potential repairs.
  Inspect the Vehicle: The buyer should thoroughly inspect the vehicle both visually and mechanically. This may involve taking a test drive, checking the vehicle's history report (such as Carfax), and having a trusted mechanic perform a pre-purchase inspection if possible.
  Ask Questions: The buyer should ask the seller any questions they have about the vehicle, including its maintenance history, any previous accidents or damage, and the reason for selling.
  Negotiate Fairly: Negotiation is a two-way process, and both parties should aim for a fair deal. The buyer should be prepared to make a reasonable offer based on their research and the condition of the vehicle, while also being willing to listen to the seller's perspective.
  Understand Terms and Conditions: The buyer should carefully review any terms and conditions of the sale, including warranties, return policies, and payment methods. They should also be aware of any applicable laws or regulations governing vehicle sales in their jurisdiction.
  Be Prepared to Walk Away: If the buyer and seller cannot reach a mutually agreeable deal, the buyer should be prepared to walk away. There are usually other options available in the market, and it's important not to feel pressured into making a purchase that doesn't meet their needs or expectations.
  Overall, the buyer bears the responsibility of conducting thorough research, inspecting the vehicle, negotiating fairly, and ensuring that the terms of the sale are acceptable before finalizing the transaction.
  
  Sincerely , 

  Wilde Honda 
  
  
  

   

  Customer Answer

  Date: 03/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thanks for the response, I appreciate your time and effort.

  the Issue I want to highlight is that Wilde Honda has put up a fabricated CARFAX report on their website and not the original one. This has mislead to me to believe the number and negotiate a little lesser price that what they have publicized on it. In fact the original carfax price for the car VIN number is around *************************************************************************************************************************************** fake presentation of the car value. Does this come under fraud publicity? 

  
  Regards,
  
  ***********************************

  Business Response

  Date: 04/04/2024

  Wilde Honda subscribes to Carfax which provides the Carfax feed. It is not possible for Wilde Honda to alter the Carfax feed. 

• Initial Complaint

  Date:03/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2024 we bought a used 2021 Honda CRV from Wilde Honda of ********, overall the process was smooth.At the time of the purchase we traded in a 2014 **** Focus, where we were told the transmission was shot, that it was unsafe to drive, and that the vehicle would have to be scrapped. I understand that there is responsibility of the owner to understand the vehicle they are trading in and to bargain for a fair price of our vehicle. At the time we took your employees word for the issues.Needless to say we were very surprised to see the 2014 **** Focus for sale at Wilde Honda for about $8,000. We are very upset that we were lied to. Again, we understand that bargaining for a better price is a two way street. But if this is the typical process of buying from Wilde Honda of ********. We will never be back and will advise anyone we encounter to do the same.

  Business Response

  Date: 03/08/2024

  I want to acknowledge the concerns you've raised about the trade-in value. I understand it's a significant consideration. I'd like to highlight that we have also invested considerable repair funds to address the issues with the car, ensuring it meets high safety standards for the next owner. While our contractual agreement limits us from reassessing the initial valuation, please be assured that we've taken every measure to enhance the car's overall condition. What the vehicle sells for and whether it sells at all is the risk we assume as a business. 

  *******************************

  General Manager 

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, I purchased a car online. I was told the car had a clean Carfax and no damage was stated or shown in the advertisement. It stated no accidents. When I received the car, it was damaged. If it was clear in the pictures, I would have never purchased the car. I have tried emailing and have received no response. I did hear back from the transporting company only. I would like to receive $$ to fix the damage since it was not disclosed.

  Business Response

  Date: 03/05/2024

  Wilde Honda in ******** has been unable to locate this transaction in our Data Base. The photo's show Wilde East Towne Honda as the selling dealer . Wilde ********** is a separate entity. 

  The contact information is below. 

  www.wildeeasttownehonda.com
  Wilde ********** Honda Service Department
  *********************************************************************
  **************

  Customer Answer

  Date: 03/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/28/23, my partner and I bought a used 2012 Honda CR-V from this dealership. We negotiated that a second key fob would be included with the sale. On this date, the dealership informed us that they use a third party service to provide key fobs, and they would have that service contact us to arrange for that. Weeks went by after the purchase and we received no contact from the third party key service, so we attempted several times to reach out to the dealership. These attempts were largely ignored, but my partner was eventually able to speak to the used vehicle manager at Wilde Honda, and an appointment with the third party key service was set up for Tuesday, 1/30/24. However, the key service technician cancelled the appointment. My partner again reached out to the used vehicle manager at Wilde, who told her that we should take the car to Wilde Honda ********** in ******* (closer to our home) and pay them for the key fob, then send the receipt to Wilde Honda ********, who would then reimburse ** with a check in the mail. We do not feel comfortable paying upfront for the key fob based on the very poor communication and follow through we have seen from Wilde Honda thus far. We feel that they will probably never send us a reimbursement, and that it makes much more sense for the two Wilde dealerships to work together to make this happen instead of requiring us to front the money.

  Business Response

  Date: 02/12/2024

  Wilde Honda has reached out with non payment options for the key fob at Wilde EastTowne Honda . Please call or text ***************** ************ who is assigned to satisfy your concern.  Thank You 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used **** Escape from Wilde Honda. Within a week the check engine light was on and they replaced one of the cylinders. No more than 3 weeks later the check engine light was back on, I took it to the Dealership and was told that there was nothing wrong. 1 week later the light is back on, I take it in, same thing, I was told nothing was wrong. After the 4th time of this going on, I wrote a review on ****** and amazingly everyone wanted to help me then. They told me to drop my car off and they would take it to a **** Dealership, I did this and now it has been over two months. I took my car to Honda on or around Oct 28th. I was told that there was a recall on my engine and that the repair would be covered. Since December 19th I haven't heard from anyone at Honda. "Honda ****" was helping me till now. I called ************ and was told that they haven't even started the repairs and that it will still be a while.

  Business Response

  Date: 01/26/2024

  Good Afternoon, 

  The vehicle is at ******************* in ******** awaiting a **** factory authorized repair. The repair is outside the control of Wilde Honda. We hope the vehicle is repaired as soon as possible. 

   

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***************************. I have a huge concern with the business practices of Wilde Honda of ********, **. I recently traded in my vehicle and was not informed of the interest rate nor was I told that the finance manager was adding on warranties without my knowledge. I was rushed through the process and not given the opportunity to decline this offer, I was under the impression from the documents I signed that I would keep my same interest rate. I drove the car and no more that 45 minutes later the vehicle started to display issues with the car going over **** RPMs and an error with the Push to start button. I was in a life altering accident in 2015 and these issues triggered my PTSD and I began to have panic attacks from this moment; (I had not had a panic attack in over a year) I sent a message to ****************** who told me to wait till Monday 8/14/23 to return the vehicle to the Wilde Honda dealership. On 08/15/23 I took the vehicle which was a 2021 ********** Tijuan vin ***************** back to the Wilde Honda dealership at which time I spoke to a finance manager *****, who had service look at my car and they said it was clear and if the error messages popped up to call a ********** dealership and have them look at it. I left and called a ********** dealership, and they advised me to return it to the dealership and have them address the issue since I just purchased this vehicle on 08/12/23. At this time my anxiety levels are high because there are issues with the car and safety is my number one priority and this vehicle was displaying acceleration issues. I return the vehicle on 08/15/23 to the Wilde Honda dealership and speak with ***** again at which time he puts me in a Honda HRV and takes the ********** to the ********** dealership to be serviced. I asked to just cancel the deal because I was sold a car of lesser value and with issues.

  Business Response

  Date: 08/29/2023

  Wilde Honda completed the sale exchanging vehicles on 8/28/2023 with *****. 

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 6,2023 12:00 pm appointment, brought in my Honda CRV for safety recall repair. 3:30pm service not started, car returned to me by (name withheld) with promise of Wilde to pick up and service at a future date.6-21-2023 called (name withheld) reservation specialist who promised to pick up CRV), no answer, left message.6-26-2023 8:10am called (name withheld), no answer.6-26-2023 8:30am called Wilde at main service number 262+529-7100 answered by another reservation specialist who forwarded my call to service department, was on hold for 20 minutes and then disconnected.6-26-2023 8:50am called Wilde at main service number again, answered by (name withheld) who stated cannot service because parts are backordered.

  Business Response

  Date: 07/06/2023

  Wilde Honda has completed the safety recall. 

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see Wilde Honda attachment for my notes on what occurred and how we were misled and deceived by the salesman about the car we were buying, as well as lied to about what was included.

  Business Response

  Date: 07/06/2023

  Wilde Honda has accepted the return of the vehicle and considers the matter closed.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 09MAR2023 Paid ***** for a synthetic oil change (Invoice #: 128448)I created the appointment online with specific instructions under the Notes:I have an expired coupon fromWildefor $50 oil change. If unable to honor, I would like to cancel the appointment The business showed no willingness to accept any responsibility or remediate the situation after calling and visiting the service center for the overcharge.I am seeking a refund of the difference of what was requested/stated in the appointment versus what was wrongfully charged.

  Business Response

  Date: 03/21/2023

  Wilde Honda does its best to make the customer experience transparent . Our current specials are clearly posted on our Website . Wilde Honda is not obligated to honor expired coupons or specials . 

  Thank You 

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Not obligated to honor, but when "Honda ****" as he calls himself at Wilde Honda says an expired coupon can be used I expect this to be honored.  The note in the appointment about our expired coupon was also transparent, why was it not handled honestly by ***?  Additionally it is not professional to treat customers so rudely when bringing up concerns of incorrect pricing.  
  
  Regards,
  
  *************************