Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted the dealership to be looked at for unethical business practices. We were given a contact to purchase a 2023 Honda CRV EX on 12/27/22 and then 12/28/22 the manager calls and said "Whoops we entered the mileage wrong (even though it was clearly typed) and printed on the agreement." My response was you signed an agreement and we both agreed to it. The mileage was exact on the contact and the salesman said we can pay top dollar and even over the *** price because we need used cars. I repeated over and over - no games. They are playing games. The manager then stated to me that they can invalidate the contract agreement if I drive the car even one mile over and they would not give me what they promised for my trade in of $20,000.00 as promised and then wanted to offer $****** the next day. A real manager would have just made a price adjustment due to their negligence instead of stating things like "I will invalidate the contract because I can even if you drive one mile over what the contract says," --- who does that? I think the BBB should have the *** look at all contracts and see how often the dealership invalidates them trying to force consumers to pay way more thousands of dollars more than promised (20 K to ****** for a trade in ) is not as promised and very unethical. How nice of them to refund our down payment - we wanted them to honor their contract and obviously when the next thing was that "Would you have even taken the contract if we offered you a lowball trade in?" No I would not have accepted that but it would be better than try to give customers false hope and promises.

  Business Response

  Date: 12/30/2022

  To whom it may concern: 

  Wilde Honda, like all ********* Automobile Dealers uses the ********* specific Motor Vehicle Purchase Contract. 

  The contract has a provision that states, " The appraisal of the trade in is based on an odometer reading up to __________ miles /kilometers, and the trade-in may be reappraised if it exceeds the limit".     

  In some cases, Wilde Honda will reappraise the vehicle given circumstances including miles, time, damage and a myriad of others cosmetic or mechanical issues that arise over time. The mileage is the component which allows the dealer to reappraise the vehicle.   When the vehicle is on the lot and a customer picks out the vehicle in stock and takes delivery it is not an issue for the customer. The state of the industry right now on certain models there is a backlog of orders, and some customers are not comfortable with the idea the value of the trade could change during the wait. We understand that and refund the deposit which we did in this case. 

  I understand if customers did not have a clear understanding of the contract or the Salesperson / Sales Manager could have done a better job of explaining the reappraisal clause, we share fault and I apologize on behalf of Wilde Honda. 

  Sincerely, 

  *******************************

  General Manager 

  Wilde Honda 

   

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a car from Wilde Honda. Prior to purchasing the car, I was very specific with my salesperson that I wanted a loan through my own bank. I got paperwork pre-approved and came to the dealership with everything in hand. I was told, "No problem, we work with UW ************ all the time."The process took hours and hours as the staff were all not familiar with the new software. At no point did anyone tell me there was a problem with my loan through UW ************. By the time we had to sign paperwork, it was late and we needed to get home. Again, no one mentioned anything amiss about the loan. We signed and brought the care home.The next week, I noticed the loan wasn't showing up in UW ************'s portal and texted my salesperson. They told me to be patient and wait as it sometimes takes some time to process. It was only when I started receiving mail from a bank I'd never heard of that I realized that my loan had been given to a different bank without my consent or any conversation.When I called Wilde to resolve this, the saleperson and finance person I worked with referred me to the finance manager, saying he had made this decision. When I got on the phone with him, he refused to admit a mistake had been made. He said, "It's my job to shop for the best loan for you." It didn't matter that I had been specific about asking for my bank's loan. He then backtracked and said he didn't know who did it, it was probably someone who works under him. He also blamed the finance person we worked with for not telling us they'd chosen a different lender.Now I have to do the leg work to refinance my car...again. It doesn't seem right that they can just do this and I'm fairly certain they are paid something by this "preferred lender" for their business. This is fraud.

  Business Response

  Date: 10/22/2022

  Wilde Honda reached out to the customer hoping to resolve the issue. Ultimately no resolution. The customer stated she would persue refinance on her own. Wilde Honda made several communication shortfalls and sincerely apologize for not getting things right the first time. *************************** GM 

  Customer Answer

  Date: 10/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business has not responded either to BBB or to me with a resolution.
  
  Regards,
  
  ***********************