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Business Profile

Solar Energy Contractors

Sun Badger Solar, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Information and Alerts

BBB RatingF

Reasons for rating

  • Failure to respond to 94 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Service Area

  • Charlotte County, FL
  • Collier County, FL
  • Lee County, FL
  • Manatee County, FL
  • Sarasota County, FL
  • IL
  • MN
  • WI

Alert Details

This business has 2 alerts.

Pattern of Complaints

On January 20th, 2023, Sun Badger Solar LLC was sent a letter for a detected pattern of complaints. These complaints pertain to consumers stating that they have paid a deposit for work to be performed, and the work has not been completed, or in some cases even started. Consumers also state that it has been difficult to reach anyone at the business to attempt to remedy these issues. Phone calls and/or emails are not being returned. 


On January 30th, 2023, BBB received a response from Sun Badger LLC regarding the pattern of complaints inquiry:


"Thank you for reaching out. Unfortunately, Sun Badger has been struggling through some adversity at this time, directly related to the federal rate hikes and talks of recession. Our primary solar lenders changed the payment structure for 90% of our customers, which resulted in a substantial decrease in cash flow. This decrease led to a missed payroll and subsequent furlough of a large portion of our staff, hence the lack of communication. 




Our goal is to secure funding and work toward rebuilding Sun Badger from a personnel standpoint. We are hoping to leverage subcontractors and install partners to fulfill many of the outstanding projects. We have also paused all new sales or marketing initiatives in all states and have not contracted a new customer since this adversity hit. It is our goal to address every customer concern when we are able to."

Alert

The Dane County Sheriff's office launched a criminal investigation into the business practices of Sun Badger Solar in early April, 2023. The Waukesha, Wisconsin solar installer allegedly shut down in January, 2023.

Important Information

Customer Complaint

In 2023, BBB received more than one hundred complaints from homeowners alleging they contracted for the installation of solar panel systems not received. Many paid up front – or made large down payments - for projects not completed and, in many cases, not begun. In addition, complainants allege dissatisfaction with projects and failure to make corrections or repairs, lack of communication; company is unresponsive and failure to respond to calls and emails. Some complainants mention the concern regarding a "lifetime warranty” they state they received. Complaints have gone unanswered by the company.

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