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Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
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Business Profile

Solar Energy Contractors

Sun Badger Solar, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

This business has 2 alerts

Important information

  • Customer Complaint:
    In 2023, BBB received more than one hundred complaints from homeowners alleging they contracted for the installation of solar panel systems not received. Many paid up front – or made large down payments - for projects not completed and, in many cases, not begun. In addition, complainants allege dissatisfaction with projects and failure to make corrections or repairs, lack of communication; company is unresponsive and failure to respond to calls and emails. Some complainants mention the concern regarding a "lifetime warranty” they state they received. Complaints have gone unanswered by the company.
    Read more

Complaints

This profile includes complaints for Sun Badger Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sun Badger Solar, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 98 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sun Badger Solar installed an array of 12 panels in fall 2021. However, from July 2023, no output is registering with WE Energies. The app that monitored output is no longer available and I can't find a substitute or someone who can look at my panels/meter to tell me what the problem is.

    • Initial Complaint

      Date:05/19/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid upfront $1500 for future removal of Solar Panels to install new roof within 10 years of panel install date (Aug - 2020) but company now appears in financial difficulty, and we are not able to get our money back for work that will not be completed.

    • Initial Complaint

      Date:04/25/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used Sun Badger Solar as services that did our initial installation of solar panels on our home. There was maintenance needed on our solar panels as two of the panels flipped upside down. Unfortunately, the company seemed to have went out of business and did not communicate any alternatives on who to use for future services. They had a lifetime warranty on any issues with our existing panel installation.

    • Initial Complaint

      Date:04/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted for solar panel install in June 2022. Work was started in June. but no work has been done since December 19. The company has been completely unresponsive to any attempts to contact them.

    • Initial Complaint

      Date:04/02/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We intended to install solar to off-set our energy costs. I had searched solar companies and clicked through a solar energy ad featuring ************ I provided my phone number and address, and was contacted by Sun Badger Solar.On Wednesday, June 8, ********************* called and explained the features and benefits of solar, Sun Badger, the process etc. He then sent me the presentation (attached) that included information about the system, the cost, and the payback period. Sun Badger required a down payment of half the total ($34,739.00 of $69,478) in order to proceed. On July 7, I transferred $34,739.00 to Sun Badger Solar LLC.On August 5, I attended an informational virtual "onboarding session" with onboarding specialist ***************************** that discussed more details about the timing and what could be expected throughout the installation. On August 9, a technician came and examined our roof, house and electricity set-up taking photos, notes and using a drone.On March 23, we received information that Sun Badger had gone out of business, which I then confirmed. ********** report that the ********* ********** of ******* (DOR) confirmed a tax warrant filed against the company and reported many people hoping to ******* Badger for hundreds of thousands of dollars.Bottom line: We have paid $34,739 and have not received any product or service. We would like a refund.

    • Initial Complaint

      Date:03/30/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a contract with Sun Badger to install solar on my house saw a item in the news that they went out of business in January but never contacted me - I have paid for half of the installation to date in the amount of $27,.278.00 and have tried to contact then with no results.

    • Initial Complaint

      Date:03/28/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed a contract in December 2022 with Sun Badger to install solar panels on our property (at that time they had an A rating on BBB). The company required a downpayment of $13,534.00. Since that time we haven't heard a word from the company. No one answers the phone number. We have learned that the owner is not responding to anyone and has let all employers and salespeople go. We filed a complaint with the ****** ***************** case number S02314839. I have also requested termination of contract and deposit. I would be satisfied if the company finished the work as promised in our contract.

    • Initial Complaint

      Date:03/28/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Dec. 2021, I signed a contract with Sun Badger, and got a loan for $63,115. In February 2022 there was a site survey and noted site issues Sun Badger would fix, change orders where signed, increasing initial loan to $65,594. There where delays with the project teams (indicating they were a little bit behind schedule). I was told I wouldn't have to start paying the loan until 2 months after the final install. In May another site visit came and they indicated I would need an electrical upgrade to my house, with another change order increasing my loan to $68,822. There where "other delays" for Sun Badger. In June a team came out to only solar panels were installed, no electrical work was being done at this time. Aug. ****************************************************************** September 2022, a trenching crew came out with little warning. I brought up concerns of underground propane, electrical, water lines. Sun Badger was going to contact the crew about my concerns, but the word never reached them. The trenching crew came out, I stopped them and informed them about the underground lines. They proceeded anyways and cut the propane line. I sent Sun Badger the propane repair bill, but they never paid it. No communication for another month. In October a new Sun Badger branch reached out to me, I sent them a list of my concerns. Communication was decent. They sent another team out to finish the electrical part in November 2022. But they were unable to make any electrical modifications "because they only had commercial license not residential" which should have been discovered initially. They told me I needed to call a private electrical company to upgrade my houses electrical. Then communication completely stopped. A general email from the *** was sent in January 2023 about delays in work. I found out through social/news media/TMJ4, that I wasn't the only one with issues and the company isn't responding to anyone. I now have $68k of paperweights on my garage.

    • Initial Complaint

      Date:03/17/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a contract with Sunbadger solar for a solar system and added a critter guard to that. On 11/14/2022 I paid Sunbadger $1317.00 for that critter guard. They never installed the solar or critter guard and stopped answering all calls and texts. I would like a full refund.

    • Initial Complaint

      Date:03/15/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 7, 2022 I signed a contract for installing solar panels on my residence - with Sun Badger Solar (******** addresses are in *********** and *****************). Total contract price is $28,810. I paid downpayment of $8,643 on 12/09/2022. All contact with Sun Badger Solar fell silent in January 2023. I have made many attempts to reach their personnel - sales; service; 'onboarding' preparations; etc. over the past month+. All emails 'bounce back', phone messages not returned, no communication at all. - I have learned through researching news media in ********* that Sun Badger Solar paused - 'ceased'? - operations January. - I am trying to find out status of my contract and installation of solar at our home in ********, ********. Thank you.

    Sun Badger Solar, LLC is NOT a BBB Accredited Business.

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