Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the attached document. Additional information:Date of contract: 1-30-23

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our windows replaced in February of 2023. On installation one window was broken. We were told by the installers they would notify the business office. After waiting several months, still no follow up. One window was leaking water from the top. The repairman said he would notify **** about the damaged window. Still no response. I've left at least 5 messages. I did get a message this morning. The excuse was they were trying to get the window. And would call the manufacturer again. We suggested they give us the money back on that window, and we would have it replaced ourselves. It's been 6 months now. I don't see why it couldn't have been replaced by now.

  Business Response

  Date: 10/05/2023

  Replacement sashes have been ordered.  She should be in our warehouse in next couple of weeks.  Once they arrive.  We will contact customer immediately and schedule the repairs.

  Customer Answer

  Date: 10/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  In February 2023 I had new windows installed. One of my windows cracked. I contacted the company, a worker came out to look and get info. I haven't seen my replacement or heard from them. I have called many many times, emailed several times and they don't answer. A couple weeks ago I looked them up again on BBB and your website now said this co. Is no longer BBB affiliated. Now today they are back on your website with an A rating. Could you please let me know if this company is still operating? Is there any way I can contact them? Thank you for any help.

  Business Response

  Date: 08/22/2023

  Business states that the installation has been scheduled for this project. 

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed

  Business states that the installation has been scheduled for this project. 

  I'm not sure what this means....am I getting a replacement window for the broken one & when???
  
  
  
  Regards,
  
  
  
  ***** *********

  Business Response

  Date: 10/05/2023

  I have spoken with customer.  Replacement screen has been ordered.  They are happy and removing negative review.  Once it arrives.  We will take care of right away.

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
   This answer is not acceptable, I don't need a screen replaced. I need a window. And it's been since march! Cold weather is coming. This company has been full of excuses and no problem solving.]
  
  
  
  Regards,
  
  
  
  ***** *********

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2022 we ordered 4 windows and new siding for our daughter's house in ********. Final payment was made in June although the project continued over the summer. We were very pleased with the final product, gave them a very good online review.This past May, warping of the siding on the north side of the house was discovered. As this was under warranty, I contacted RWC about what is the next step in correcting the warping, sending photos via email on 5/22. A follow-up call on 6/1 resulted in the ******* hoping to view the siding in the next 2 wks and get back to me. I never heard from him again.Due to a trip, I did not contact RWC until 6/19, with 2 more calls on 6/20, another on 6/22. One call did result in a promise that the owner would view the problem and get back to me by the end of the week. I never heard him either. Additional calls were made 6/26, 6/30 and two calls on 7/5. Other than ****, who returns my calls, nobody has called or shown any interest about resolving the problem.While outdoor work is dependent on weather, supplies, and labor, RWC has not even made an effort to contact me about the siding issue.

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Consumer states they have not heard from the business in over a month, and the project is still not complete. 

   
  
  Regards,
  
  
  
  **** *********

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were the only thing installed. Unprofessional employees. Lack of communication. Wrong products delivered. Inaccurate product description. Lack of professionalism. Bribing to take down bad reviews.

  Business Response

  Date: 07/10/2023

  ********************************* is getting completed today

  
  

  Customer Answer

  Date: 07/10/2023

  The project is not being completed today. I still have some products on order and they sloppily put the siding up. I am still not happy with the products or their work. I'm not entirely sure how long this will take. 

  Customer Answer

  Date: 07/25/2023

  We finally got the siding, windows and front door installed. It did take some time and two different manufacturers for the siding to be installed. There was also an issue with the products that were brought to the house prior to the siding project being completed. The siding came without the insulation backing on the product. We did need to contact ** and the project manager or installation manager for all sides siding to get that material brought to our home. However, there was another issue with them not being willing to move the products. It took them almost 2 weeks to move the products over so our driveway could be utilized.

  
  

  It took us multiple phone conversations with both ** and the installation manager at all sides to get the products installed on the house in a manner that we found it to be sufficient.

  
  

  During that project we had our front door being installed. The front door looks great and we absolutely love the front door. However, the deadbolt that was installed on the front door is not the deadbolt keypad that we purchased for that door. ** was here during installation and that was brought to his attention. However, it took multiple days for him to approve of ordering the correct deadbolt lock that had the Wi-Fi keypad enabled on that deadbolt part. There is still no information on when that product will be ordered or delivered to our home. There is also a window and another door on order through this company. They have stated that it was on order however I have no information on when that order was placed and I have no information on when those products will be delivered and installed. There is again lack of communication with tj at replacement window centers to confirm if any of these products were purchased or when they will be ready to be installed.

  
  

  ** bribed us to take down all negative reviews and to tell you that he "took care of us". I reached out to you after he asked me to after confirming that he will make sure the products are ordered, a no payment addendum was emailed to me and now there is no information about any of the next jobs he is trying to state he is doing. 

  Business Response

  Date: 08/22/2023

  Business states they are still waiting on door, window and door handle. They will keep consumer posted on ETA. 

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Consumer states this issue is not resolved. 

  
  
  Regards,
  
  
  
  ******** **********

• Initial Complaint

  Date:05/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July, 2021, we met **** from Ecoview Windows to discuss replacing some windows. We contracted with Ecoview to replace 5 double-hung windows and our bay window, and contracted with Green *** to finance the project at $13,799. There was a lengthy COVID supply chain delay. Our financing 6-month time frame ran out without the project being started, so I reapplied, taking another hard inquiry hit on my credit. We were notified that the windows were ready by staff from Replacement Window Center (***). No one explained the company name change until I asked ***********************, the *** Sales Mgr. He explained via email that *** had taken over our contract and our warranty. When the windows were installed, they were not installed as we ordered: the trim was different, the bay window was left raw, and the windows were supposed to be taken down to the studs and replaced, but were not. A manager, *******************, returned to fix some parts of the project and *** had the bay window painted. Because the project was not done as promised, we received a $700 discount. The altered project was completed 9/12/22, though we have a torn screen. *** said that would be fixed, which has not been done. I was recently in touch with WRC to request that they do this. All of our contacts are gone (****, ***, ***************** **** said she has no record of our project as her "computer was wiped clean", & our warranty would not be honored. We don't know what the warranty entails, and do not have a final invoice of the work. I have left voice mails, wrote an email requesting information from Mgmt, & spoke to **** (5/5/23) who said, "No one will be calling back. They have nothing to tell you. You need to talk to the corporate office (Ecoview)." Ecoview has informed me that they do not have any information about our project, since the installation was done by ***. I talked with ***** Windows and learned about the window model. We are very disappointed in general and feel that we have been duped by ***.

  Customer Answer

  Date: 06/06/2023

  Regarding what it is that I want from RWC, as I indicated,

  1) I would like them to provide an invoice or whatever record is normal for the work done in replacing 6 of our windows.

  2) I would like to have the screen that was installed with a tear to be replaced, since it was not in "new" condition, as a customer should expect. We were promised that this would occur by *******

  3) As part of the project paperwork, we need to have information in writing regarding the warrantee that we have on our windows. The promise of the warrantee was one of the main reasons we selected Ecoview, which was then turned over to RWC.

  Thank you,

  - ******

   

  Customer Answer

  Date: 06/22/2023

  I have not had any communication from the company. I am very disappointed.

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in April 2022 for a large order consisting of 11 windows and double doors. I was told it would be ready to install by June or July. I called around that time and they said it would not be ready for another 6-8 weeks. In October 2022 the wrong size windows showed up and no doors. I was then told I would be put at the top of the production list which was a lie because it is now February 2023 and still nothing. I was now told it will be another 6-8 weeks out which will make it a year! Not sure if that is also going to be a lie also. I would recommend to anyone to find a company to go through who doesn't buy from ************************ or ***** Windows so this doesn't happen to them as I have been told I am not alone in this situation. Losing money every day because of this since it is for a house I'm flipping/renting out and can't move on with the project until I get the new windows and doors. Losing thousands of dollars over the last year.

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contractor used to do business as Ecoview Windows and has since changed their name to Replacement Window ************************************************ I purchased new windows and siding for my home in August of 2021, was told **** weeks for installation. The project did not start until January of 2022. Within days of completion of the project I contacted them to let them know the windows are leaking air - some of the sashes on the windows are not flush with the frame of the window. One of the windows was damaged upon installation. When I brought these issues to their attention I was told they would let the project manager know. I was also told at that time that is how windows are supposed to be. I called them again about the issues and was told someone would be back to take a look. No one called or came. I called again in the spring because the siding is falling off the house. They repaired the siding by putting a nail through the middle of one of the pieces. I called again because all of the windows installed are bowing at the bottom. No one responded. In July they called to bring me the new sash for the window that was damaged. The new sash they brought was crooked and looked worse than the damaged window. I showed the person that brought the sash that the windows were bowing, he took pictures. Again they said they would have someone call me. No one contacted me. I decided to go to the business and found out they had moved. I called Ecoview directly to find out that not only had they moved, they also changed their name. When I contacted them at their new number I spoke with their Director of Operations ***. I explained the issues to him, he came to my home and saw that the siding is falling off on all sides of the house as well as the bowing windows. He said he would create a report and get back to me within a week, and that he would be the one to complete the work, that was over a month ago. I have called twice and have not received any response from them.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the first week of July, a salesperson for replacement window center marketed their walk in shower and proceeded in completing a loan application, which was approved and had me make a deposit $*****. He committed to having it completed no longer than approx. ***** weeks.I was not contacted with any updates, so I emailed them in September. At that time I was told parts were done and remodeling would begin shortly.The entire month of October came around and yet, nothing in form of communication or remodeling. At this time I started receiving bills for the loan I had taken out for the remodeling of the bathroom. They have failed to communicate in a truthful manner and just kept pushing the date further out.Based on the date I was provided with at the initial process, I agreed to do business with them. I had plans to convert my house as a Airbnb and the bathroom in it's condition, did not pass inspection.Had I known they were not going to meet their responsibility, I would have gone with another company to ensure my bathroom ready for the City's inspection.I emailed the company on today's date of 11/30/22, asking for my full refund and shared that I would be filing a complaint with BBB. Shortly after I receive a call that my parts will be in tomorrow or Friday. At this time after 4 months, I requesting a refund for my deposit of *****.

  Business Response

  Date: 12/15/2022

  Business states that materials are in, and they are waiting to hear from the consumer as to when they can install. 

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first installation crew did a very poor job. The front door is leaking air terribly. You can see light coming in the house from the bottom edge or underneath the front door. They damaged our gutter/ downspout as well. They did not finish the window install finishing touches and craftsman is very poor. The trim is misaligned around the front door as well. The bathroom window does not open and close with ease. *** the director has been contacted several times and images provided. He keeps saying they will fix it and no one has contacted me to do so.

  Customer Answer

  Date: 11/08/2022

  Hi

  I have heard from the company. 

  They have repaired the threshold and air gap.  They have filled the plug holes.

  Im still waiting for them to fix the front door kick plate as seen in the attached photo. 

  I have to contact them repeatedly to get on the schedule and for repairs to confinue. 

  Customer Answer

  Date: 12/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I just received a call today. They adjusted our invoice for all the issues. With the adjustment and fixing all the documented problems, we are satisfied with the final outcome.

  
  Regards,
  
  ***********************