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Business Profile

Windows

Replacement Window Center and Exteriors of Wisconsin Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Replacement Window *********************************************** WI CONTRACT DATE: May 3rd, 2022 PAID THE *** OF: $2,600.10 WORK TO BE PERFORM BELOW:Soffit / Centered total 30 ft / Depth 17 inches / Color White ****** / Smooth total 30 ft / Color Black Gutters / Size 5x 4 / Total Ft. 144 / Color Black Downspouts / 3x4 / Total Feet 60 / Color White DESCRIPTION OF EXTRA WORK BELOW:1-6400 series picture window with lead safe, exterior wraps to be black Plus wrapping 2 additional completing windows in black.New soffit & fascial color may not match due to fading weather.INSTALLATION TO BE COMPLETED IN 10- 16 WEEKS RWC Representative: ********************* / ******** to pick up check of $2,600.10 _______________________________________________________________________NATURE OF DISPUTE: abandonment / work was not done now week twenty (20)PROBLEM RESOLUTION: 10 /07/2022: No not yet Tracking / (RWC-1021)

    Customer Answer

    Date: 10/24/2022

    I would like to report that the company indeed has now taken steps in proceeding with work on the contract, as of todays date 10/22/2022 two of the project has been finished, and a third is scheduled to start on Monday the 24/ or Tuesday the 25th depending on the weather, I thank the BBB for being a prompt mediator and all who had a hand in making this possible.

    Customer Answer

    Date: 10/27/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Thank you and the BBB, for being my armor all is well that ends well, the contract with RWC is now satisfied and ended, tomorrow I will issue them the balance of the total for a job well done, you may not believe it but the fact that the BBB impartiality to rectify or remedy the need of the consumer plays a major role in this industry, especially for people without a loud voice, thank you for your support blessings.


    Regards,

    *************************


  • Initial Complaint

    Date:09/07/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, 8/19/2022 at approximately 6pm Replacement Window Center and Exteriors arrived at my house to do an estimate for siding. The man who came to do the estimate was great. He stayed until around 8:20pm. I wrote a check for $15,000 to lock in the price of the service, but mentioned that I was still gathering quotes. On Monday morning, 8/22/2022, I emailed the representative who did the estimate for me that my intention was to cancel the contract and I would be sending it the next day. Later on, around 6pm I received a call from the owner TJ. During the call he was trying to convince me to go with his company over one of the other 4 I had quotes from. It was as unpleasant call, which I cannot call a conversation because for the first ****************************************** On Tuesday, 8/23/2022, I sent the notice of cancelation to the company. On Thursday, 8/25/2022, I received a bank notification that 10% of my check had been deposited. The check was deposited on 8/24/2022 at 10:30am. On 8/31/2022, I contacted the representative who did the estimate asking about the check. He stated that the company would be returning my money as soon as possible. 9/7/2022, still absolutely no communication from anyone at the company and I am still out $1500. Which according to the contract they had me sign, was supposed to be given back to me no later than today.

    Customer Answer

    Date: 09/22/2022

    I have been in contact with the owner, TJ, but have received no payment. ** said I would have my check yesterday, and it didnt show up. There is no communication from them and he asked me to take my negative reviews of his business down. I dont know if he is trying to hold my money until I do that or what.

     

    I am highly dissatisfied with this company and its efforts to resolve this.

    Business Response

    Date: 09/28/2022

    Business states that a check has been issued for the full refund, and that he has left a message for the consumer in regard to this. 

    Customer Answer

    Date: 10/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The refund check still has not been received by the consumer. 

     
    Regards,

    ***********************

    Customer Answer

    Date: 10/18/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    The check has cleared. Thank you very much for your assistance with this.



    Regards,

    ***********************


Replacement Window Center and Exteriors of Wisconsin Inc. is NOT a BBB Accredited Business.

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