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Business Profile

Retail Sportswear

Eastbay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov. 13th 2022 I purchased a pair of **** shoes for $71.17 that were delivered damaged on Nov 19th. I immediately notified Eastbay and I was told by their representative they do not do returns on damaged products. I explain to the rep the shoes are brand new and has never been worn but there is small tear near the front of the right shoe. FYI... Wow! I did not know this company had so many customer complaints, I will not be ordering products from them again.

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i tried ordering $3200.00 worth of shoes from Eastbay.com 5 times!!!! Each time my order was canceled and noone at Eastbay could tell me why. My card was authorized and the money was held so that wasn't the problem. my card company said it wasn't on their end, they didn't refuse the charge. I called Eastbay each time and they couldn't tell me why, they sent me to a credit service department but they wouldn't answer so i had to leave a message and they never called me back. So now i am keeping a close eye on my credit card to make sure they don't charge me. DO NOT order form them, it is a scam of some sort. You will never get your shoes

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CHECK YOUR BANK ACCOUNT!! On 11/9/2022, I purchased several items from Eastbay's online store. They were running a 50% discount using the code EASTBAY. The total amount of our order was about $220 dollars, but with the applied 50% discount, our order total was going to be $109. My first attempt at completing the transaction came back as an error. The next time I attempted the transaction it was successful with the displayed amount of $109. However, when we checked our bank account a few hours later, our bank was charged $218 for the order. When I called Eastbay, their customer service representative said that the transaction on their end did not correctly apply the discount even though it showed the 50% discount on my end when I finalized the order. She said they were not able to apply the discount electronically and refund our money, nor were they able to just cancel our order and refund our money. Instead, we have to wait 5-6 business days for our order to arrive, 5-6 business days for our order to be returned to them, and we have to wait another 3 -4 days for our bank account to be credited the $218 that was charged to us. I can't believe that a business can charge a customer double the amount that the ********************** checkout screen displays and NOT have any course of action to IMMEDIATELY correct the error that THEY made on their end. The customer service rep that I spoke with said that this sort of mistake happens all the time especially now that the holidays are coming. I feel like I've been scammed and this is something that they are okay with happening to their consumers. If we hadn't been watching our account, we never would have noticed that we were charged double what our order total was, and maybe that is the entire goal of their 50% discount scam. As a parent, I will never shop at Eastbay again. As a multi-sport coach in a high school setting, I will strongly discourage any of my athletes from shopping at Eastbay. I hope it was worth the extra $100 bucks!

  • Initial Complaint

    Date:09/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased volleyball shoes to be delivered to home address and package was stating pick up as I have no transportation as eastbay rep ****** Employee supervisor C006054 11:16am eastern time and ***** C005512 11:34am states by package attempted to be delivered but **** states no information on attempted delivery even through informed mail delivery by **** . I have not received any shoes yet

  • Initial Complaint

    Date:07/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a large order from eastbay. One pair of Mens Hoka Carbon X 2s in size 10 was missing, and instead there was a pair of womens Hokas size 8.5. Mistakes happen. I contacted eastbay right away via live chat and explained the situation. They said they couldnt replace the shoes because they were out of stock, and would only be able to refund me if I sent the pair of womens shoes back. I said that was fine, and asked for eastbay to send me a prepaid shipping label and schedule a pickup at my house. Eastbay refused and said that I would have to go to the closest *** store (~***** minutes from my house). I explained to eastbay that this was a major inconvenience, but that I would willing to do it if they compensated me for both my time and mileage. These are not shoes I ordered, or that I have any use for. They are worth significantly less than the shoes I did order and never received. Im now out my shoes, my money, and my time.

Eastbay is NOT a BBB Accredited Business.

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