Complaints

This profile includes complaints for Colder’s Furniture, Appliances, and Mattresses's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Colder’s Furniture, Appliances, and Mattresses has 5 locations, listed below.

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  Colder’s Furniture, Appliances, and Mattresses

  333 South 108th Street West Allis, WI 53214

• 

  Colder’s Furniture, Appliances, and Mattresses

  3325 Hillside Dr. Delafield, WI 53018-2173

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  Colder’s Furniture, Appliances, and Mattresses

  333 S 108th St Milwaukee, WI 53214-1132

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  Colder’s Furniture, Appliances, and Mattresses

  2600 Washington Street Grafton, WI 53024-9381

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  Colder’s Furniture, Appliances, and Mattresses

  9725 S. 13th St. Oak Creek, WI 53154-4921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a range from Colders in November 2022. The day the range was delivered the oven did not work. I called the store and they agreed to send out a replacement the next day. They next day the same Midea model was delivered and seemed to work fine. Then in February 2023 on of the burners stopped working. Again I called colders and they agreed to give me store credit so I could choose a different model range since this one clearly had issues. They did not have many to choose from so I selected a Kitchenaid model and had to pay an extra $400 on top of the store credit. They day of delivery the driver drove into my wifes car and caused $5000 worth of damage. The driver reeked of weed. At this point I wanted him out of my house so I took his information and had the range installed. On Monday April 17th 2023 I was using the oven and heard a pop and saw a flash from the oven and then all the power on the wall went out. The breaker has been tripped and would not turn back on. I had to have an electrical company come out to fix and they determined it was the range causing the issues and documented it. I reached out to colders and had to speak with multiple managers and they all agreed the range was the problem. They refuse to exchange the stove for something different or provide a refund which is what I want at this point. 3 ranges and issues with all shows me the quality of their products is lacking. Im extremely frustrated at this point and just want the unsafe range out of my home and my money back. I was not able to upload documents and kept getting and error. Im happy to provide sales receipts, electrician bills and photos of car damage. Please let me know how to submit them. Thank you!

• Initial Complaint

  Date:04/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to request a $300 refund. I conveyed to the salesperson that I have a dust mite allergy and was very happy to find a mattress base with what I thought was a hard outer surface instead of a cloth surface where dust mites can dwell. The salesperson then asked me if I wanted the higher or lower version. I chose the lower height. NEVER DID THE SALESPERSON STATE THAT ONLY THE STEEL BASE HAD A DECORATIVE HARD SURFACE. The rest of the height was just an ordinary POROUS SURFACE base placed oN the steel frame. Additionally, I did not realize that there was an internal centrally located foot to the base that made it impossible for me to store vinyl camping mattresses under my bed! Because of serious knee and back injury that I sustained in a separate incident, I didnt realize at home that I was viewing the cloth surface outer layer of the base, as I thought I was viewing the side of the seriously defective mattress (not Colders)thatBeautyrest was fully refunding for me withapologies. I thought my base would have a hard side surface or I never would have paid $600 for it! When I realized all that exposed cloth was the base, I was outraged. I called to complain and was told that bases are non-returnable. I considered this sale to have been caused by a serious lack of full disclosure to the customer of what they were really buying.I didnt need to pay $600 for an ordinary porous cloth mattress base that is typically offered free with many mattresses these days, anyway.. They should have explained that the base frame was basically only a decorated Hollywood frame. It did not extend higher for a higher ****** just HELD a porous base! I think the salespeople figured this was a really great overpriced sale. But in fact, Colders has probably lost 100 future sales because of the way they took advantage of me,and didnt bother to fully disclose what Idreallybe receiving.I show the mistaken purchase caused by deception to all my friends.Imnow resurfacingthesides

  Business Response

  Date: 04/10/2023

  We are sorry to hear that ************* is unhappy with her frame and box spring that she purchased in February of 2022.   All queen and king ****** will come with a center support.  This provides the proper support for mattresses/box springs and is required by all mattress manufacturers to fulfill the manufacturer warranty.  All box springs will have a fabric sides.  I am not aware of any box springs made with non-porous material.  Both items that ************* purchased over a year ago, were (and still are) displayed on the showroom floor therefore, I am not sure how there was a misunderstanding with what she received.  We are sorry to hear about her disappointment but we are unable to take back a box spring from over a year ago and would not be able to provide her with any non-porous box spring.   She could purchase a platform frame that would not require a box spring and would still allow some under the bed storage. 

• Initial Complaint

  Date:04/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased couches from Colder's on 2/5/2023 we had them delivered and there were ripped, we had another set of couches delivered and again they were ripped. We called and canceled the entire order, and we were told we would get a refund including the delivery charge since twice we had ripped couches delivered. I called Colder's on 3/7/2023 and spoke to ****** and she stated they would refund the delivery charge. When asked to speak to the manager, ****** stated they would refund the delivery charge of $52.48. I called on 4/5/2023 and spoke to ****** and she stated that she can refund until the manager "****" listened to the recording from 3/7/2023. We now also have a charge on our Colder's credit card for the $52.48 plus a late fee of $29.00. We want a full refund on our Colder's credit card of $81.48 right away so that the credit card company does not charge another late fee. Every time I call to speak to the manager, they do not let us speak with the manager.

  Business Response

  Date: 04/06/2023

  We have reached out to the customer and resolved this oversight with her. We will refund her card $52.48 for the delivery fee and mail her a refund check in the amount of $29.00 for the late fee they were charged. Thank you!

  Customer Answer

  Date: 04/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** **********
  

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a fridge from Colder's, the fridge was delivered damage, cause an explosion in the house and Colder's wont exchange the fridge. I was told to contact ********** but now Frigidaire is telling me to contact Colders for replacement

  Business Response

  Date: 12/13/2022

  We have reached out to the manufacture on behalf of the customer regarding their refrigerator. The manufacture did get back to ** and has authorized a return on the refrigerator. We have contacted the customer and have set up an exchange for them. Thank you!