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Business Profile

Health Club

Wisconsin Athletic Club, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Wisconsin Athletic Club, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wisconsin Athletic Club, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DEAR BBB- THANK YOU FOR REVIEWING MY COMPLAINT REGARDING THE WAC- MAIN OFFICE OF ******************************************************************* OWNERS ******************************* , CHEZ ***************************** EMPLOYESS MANANGMENT ACCOUNT MANAGEMENT ***********************/ ( ************************* ) +***************************** ( ********************************** ********************* of IL ) I JOINED the WAC in 2019- GREAT CLUB! NO was joining fee another CLIENT - told me if I-rendered CASH - $20 service GIFT CARD per $100 cash SO - I OPT OUT of the *** (never supplied Credit Card-*** Agreement!} This IS TWO PART complaint 1) DEC 2022- (mailed out) PREPAY BILL charges ( prior to the rate going up Jan 2023)- - but DECEMBER 2022 I NOTICED THAT ANISTASTIA (DELIBERATELY overcharged me FAILED TO REFUND MY CHANGE! or FIX amount overcharged- FAILED TO GIVE ME MY PRO- $20 gift card (i paid before the NEW rate- JAN 2024 I protested- and ********** refused- and blew me off saying I would have to CONTACT the ACCOUNT office (because she didnt know how to refund / or correct the price AFTER 8 (eight) MONTHS my overcharge was INSISTED to be be refunded by BROOKFIELD Mang. ... 2) NEW YEAR- new PRICE as of JAN - 2024 (I paid before that Dec 2023) NO PROBLEM- at ********** - I PRE PAID the MEMBERSHIP (but still didn't get my PROMO $120 worth) Dec 2023- for the JAN 2024 (again NO promised- $20. Gift card for every $100 ) I so pay ON friends - credit card- FULL PREPAYMENT for the **** OF ***** 2024- to DEC 1, 2024 which ******* was nice enough to provided a written RECEIPT with ****S of PREPAID IN FULL - 12/30/2023 with $13 off credit on my accnt = $512. leaving $1 CR. I was HORRIFIED to find NEW CHARGES of $68 TIMES THREE ! (NEW RATE)BILLED for ***** , MAY < JUNE 2024 which was ALREADY PAID IN FULL THRU DEC 1, 2024 even more HORRIFIED when MANAGEMENT BILLED ME NEW CHARGES April 1, to June 1, 2024 ANYWAY - LITERALLY THREATENED to " OUST" ME (THUG TACTICS- bully intimate ) # M901180

      Business Response

      Date: 07/15/2024


      July 12, 2024
      BBB of Wisconsin
      ************************************************
      *******************

      RE: File ID ********
      ******* *************************

      Dear **************:
      We received the complaint from ************************* dated June 21, 2024.

      The Wisconsin Athletic Club Team has explained to ****************** how our billing works several times over the past year.

      We do not have any banking information or credit card information on ******************.  She preloads money onto her WAC account.  We apply those funds towards her monthly membership fee.

      After receiving her complaint, I again communicated our billing process to ****************** and provided her with a spreadsheet that shows all the payments she has made and the monthly charges for her membership.

      It appears from her responses she is disputing the amount of the May, June and July 2024 membership.

      We had given her notice in November 2023 that her membership rate would be going from $64/month to $68/month.  

      ****************** came to our ********** location on December 30, 2023 to add funds to her account. 
      ***********************, the person that worked with ****************** on December 30, 2023, documented the following in ******************* membership account: She (******************) was explaining how this will cover her from April 1st to December 1st and I told her a handful of times that the $68/month rate will pull from that balance on account, not the $64/month rate. ***** wrote down her whole plan on a piece of paper and then asked me to sign it and I told her I couldnt do that because she wont be billed $64.00 because she will be billed $68/month. ***** then said if she is billed $68 she will take legal action.  

      It appears that ****************** was clearly aware of the new rate amount and just refuses to pay it.
      We charged all senior members the $68 for the months in question.

      It is also clear from this complaint that she is not happy with our organization, therefore, we feel that it is best we go our separate ways.

      WAC has canceled ******************** membership effective, July 11, 2024.

      Though ****************** used the club in May, June and July, we will be refunding her $513.00 which is the full amount of her December 30, 2023 payment of $499.00 and the $14 she had remaining in her account as of that time. This should more than compensate her for any overpayments that she feels she was owed.

      Sincerely
      Chez *****
      COO
      Wisconsin Athletic Club
      ****************************
      ***********************************
      ************

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10-23-2022. once again the club did not open on time at 6 AM. This the third time this year, and I did speak with the manager in the past. His name is ************************I have arthritis and it helps with the pain to use the whirlpool before I go to work. I have to be to work by 7AM so if they open at 6 AM there is not much time. In other words Im paying for a service that Im not receiving. I had to return home yesterday morning to shower, and when I passes the club on the way to work at 630 AM there were a dozen people waiting outside still. I didnt want to do this but it has been a repeated problem which is not being addressed. Thanks for your help as in the past

      Business Response

      Date: 11/03/2022

      The Wisconsin Athletic Club takes this complaint very seriously.   Despite the difficult staffing challenges all businesses are having these days, we agree it is unacceptable to not open at our posted times of operation.   We are changing our staffing, training, and business protocols to eliminate this being an issue in the future.  We recently have expanded our hours of operation to open at 4am M-F, and closing at midnight M-Th to better accommodate our members' busy and challenging work/life schedules.   We apologize to any members who were inconvenienced by these occurrences.  Our members' health and fitness are very important to us and why we do what we do.   We look forward to the opportunity to correct this issue, and continuing to serve members like the member who filed this report, who has been a loyal member for 25 years.

      Customer Answer

      Date: 11/04/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    Wisconsin Athletic Club, LLC is NOT a BBB Accredited Business.

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