Complaints

This profile includes complaints for Roman Electric Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Roman Electric Co., Inc.

  2222 S 114th St West Allis, WI 53227-1031

  
• 

  Roman Electric Co., Inc.

  2900 Wisconsin St Sturtevant, WI 53177-2449

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 21, 2025 Invoice ********* total paid ******** I had 6 fluorescent 4ft fixtures in my kitchen and 3 not working. When they came I told them I wanted to replace them all with LED. I was told they could convert them to LED and electrician said they could retrofit existing fixtures and cost would be ******. As I am not an electrician I thought it was going to be a big job to convert the 6 fixtures. I said to go ahead and do the work. When he was done in only 1 hour time I was then very confused at how much it cost. I waited to get the receipt emailed to me so I could see the breakdown of costs as I could not understand how it could have costed so much for a small job (that I thought was a big one). When I received the receipt was even more shocked that he only did 3.I then reached out to 3 other electrical business for estimates for the now remaining 3 lights. I received two verbal and one written for 3 lights remaining and they were $310.00. I emailed Roman Electric 3 times and called because I thought the billing was wrong and did not seem possible that they could have a 200% markup. I was told they charge a flat fee for services and I approved the work. I explained I thought it was for 6 lights and was going to be a large job. They would not even look at the billing to see if there was a mistake and told all the managers were not in. They were not willing to help resolve this. It is outrageous that what I thought was a reputable company and could be trusted can charge so much more than other companies. The could not even explain a breakdown of the costs.

  

  Business Response

  Date: 05/09/2025

  We apologize for any inconvenience or confusion you have experienced. However, we will not be issuing a refund because we completed the work of retrofitting 2 can lights and 6 florescent bulbs per your request.

  I would like to take the time to clarify additional items in your complaint:
  

  Regarding the scope of work:
  We provided a firm price estimate before starting the work, which was approved and signed by you. The estimate detailed the retrofit of 6 fluorescent lights to LED. You signed the estimate and gave the technician the go-ahead. The final invoice reflects this work, and the amount collected matches the original estimate.  See attached.
  

  Regarding the work completed:
  Attached are photos showing the completed work, including 2 new can lights and diffusers with LED bulbs. You can verify the 6 new LED bulbs by checking behind the diffusers.  Also note the description of the work indicates 6 bulbs and 2 cans.  The task also equals 6.  It reads a quantity of 3 for 2 lamp fixtures for a total of 6.  
  

  Regarding the pricing:
  The comparison quote of $635.00 you provided was for only 3 lamps and additional items not included in our scope. Therefore, it is not comparable.

  Regarding the time spent on the job:
  The technician was at your home for 1 hour and 40 minutes, with additional time for travel. Our trucks are fully stocked to avoid trips to supply houses, which adds efficiency because the tech had everything they needed to complete your job. but also adds time and cost in preparing prior to his arrival at your home.
  

  Regarding the phone call:
  You made one call to our call center on 3/26. The call center explained the estimate and informed you that managers would return the following week. We were delayed in replying to the message, which was a oversight and we will be making corrections to ensure this does not happen in the future.  No further attempts to contact us were made by you. You filed a complaint with the BBB and the State of Wisconsin. 

  Resolution for the delay we have made in replying to your phone call:
  Our electrical manager is available to discuss these items after May 13. Please call our main number ************** and ask for **** *.  **** would also like to apply a courtesy credit of $25 to your account when you call in.  This credit can be used for $25 off a service or repair within 1 year. 

  Customer Answer

  Date: 05/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The invoice stated 3 fixtures were completed.  I did not know that all 6 were done.    
  
  Regards,
  
  *** *******-*******
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 3/3/2025 Money paid: $199.99 Roman Electric didn't follow their own protocols to provide an estimate before completing the work; the tech knew immediately what to check and it rectified my electrical problem; the *** reset in my guest bathroom. While the other tech used my other bathroom, the first tech explained that typically the charge would be $220 but would only charge me $199.99; $99.99 is the travel fee which I'm fine paying. But I want my $100 refunded. They were there for less than 10 minutes but apparently documented that they were there for 37 minutes; and half that time the tech was using my bathroom. I spoke with the Service Manager on 3/5/2025, who was rude, talked over me and said I should be grateful I got a 50% discount. I questioned the 50% discount; going from $220 to $199.99 is not a 50% discount (this amount includes the $99.99 come out fee, which I'm fine with paying). I hung up on the Service Manager at that point, due to rudeness. In addition, I never received a receipt. The whole thing is poor business etiquette.

  

  Business Response

  Date: 04/28/2025

  We appreciate the feedback on your experience with Roman and are committed to ensuring our customers are satisfied.
  

  After reviewing the request, we have decided to issue a refund for the work done at the home as the customer has requested. We hope this demonstrates our dedication to customer satisfaction and our willingness to address any concerns our customers may have.

  However, we respectfully disagree with the review left. We strive to provide high-quality service and believe that value was provided to you (the cusotmer) by correcting the issue with lights in the bedroom and bathroom and other issues with your outlets that you shared with our call center that both you and a friend could not resolve.  The service to your GFCI was done by our tech and he admitted that he made a mistake in not giving you an estimate before he fixed the issue.  This mistake was discussed this with you at the time and you were given a 50% discount on the spot for the service and you agreed and paid your bill at that time. Additionally, we do have ******** that reflects our 2 technicians being present at your home for the 37 minutes we discussed on your subsequent phone calls.  Some of their time may or may not have been physically inside your home as paperwork and finalization of the service on your account does occur inside the truck.  We would appreciate it if you could reconsider your review, as it impacts our reputation and the trust of future customers.  Thank you for your understanding and cooperation. 

  Customer Answer

  Date: 05/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  A refund was made to my bank account for $98; when will the remaining $99.95 be refunded?

  
  Regards,
  
  ********* *****

  
  

  

  Business Response

  Date: 05/09/2025

  We refunded the ***** which leaves the $99.95 service fee on her account which she said she was fine with paying in her complaint.  See attached invoice.  

  Customer Answer

  Date: 05/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer 
  

  i was willing to pay the travel fee initially of course, but then after the way they spoke to me, which led to this complaint then no  I want a full refund. 
  Their idea of customer service leaves a LOT to be desired. 

  Regards,
  
  ********* *****

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CALLED BUSINESS TO RESOLVE ISSUE OF LEAKING VALVE. TIGHTENED NUT, BUT CONTINUES TO LEAK. SUPPOSE TO WARRANTY ALL THE WORK THEY DO. WILL NOT HONOR THE WORKMANSHIP.

  

  Business Response

  Date: 02/07/2025

  Hello
  
  I have reviewed your account and find this complaint to be unwarranted.

  It is noted that the invoice that you signed on 1/28/2024 that the packing was tightened and there is no warranty on it.  Additionally you were not charged for this service.  See attached invoice.  We would be happy to do a replacement since the complementary fix of tightening did not work.

  Roman Home Services

• Initial Complaint

  Date:12/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on october 31 had water heater replaced Roman Electric broke piece off pipe that ****** off water. they lied when they checked water pressure to house after work was done, no pressure in sinks or tub, had to come back week later to go into wall of bathroom which they charged me again also said bathroom sink faucet need changing also charged me when it was only no pressure, after going into walk boarded up wall with cheap glue that did not stick to tile

  

  Business Response

  Date: 03/04/2024

  Roman replaced the Hot water heater on 10/31 per the customers service request.  The customer signed the invoice with specific acknowledgement section that work is completed satisfactorily and paid. (see attached invoice 1). The customer called back the same day at 1254 pm and stated the water pressure was low in the bathroom and Roman sent the plumber back within two hours at no charge to evaluate and propose an estimate for the mixing valve in the bathroom.  The customer then called at 326 and spoke to our Plumbing manager about the situation.  (call recording available upon request)Our manager explained that sometimes this situation occurs, particularly in older homes when the debris and sentiment in the pipes gets lodged in fixtures when a water heater is replaced. The customer asked for a discount and our manager agreed to see what he could do.  A second appointment was set for but the customer called to cancel the appointment stating she would find another contractor.  The customer then called back on 11/6 and spoke again to our Plumbing Manager explained how the debris can cause issues afterward,and it is an additional charge since the water heater is producing hot water in all the other areas of the house, except the bathroom.  He agreed to reduce the price from $1500 to $1100 to repair the mixing valve in the bathroom. (call recording available upon request).  Customer agreed to think about the new proposal.  Customer ended up booking service for the mixing valve/pressure issue on 11/15.  Additionally, she contracted for replacement of her sink faucet with a faucet she supplied.  When the work was complete, she again signed the invoice with specific acknowledgement section that work is completed satisfactorily and paid. The acknowledgment is as follows:
  CUSTOMER ACKNOWLEDGEMENT I have inspected all work done by Roman Electric, Plumbing, Heating & Cooling, pursuant to the contract terms agreed by me, ******************************, at *****************************************************************************. I find that all work has been completed in a satisfactory and ******* like manner. I have been given the opportunity to address concerns and/or discrepancies in the work completed, and I either have no concerns or have found no discrepancies or they have been addressed by [the contractor] to my satisfaction. I understand that any drywall, siding and/or paint repair due to diagnostic work, repairs or replacements are at additional cost to me and not corrected by Roman Electric, Plumbing, Heating &Cooling. My signature here signifies my full and final acceptance of all work performed by the contractor pursuant to the contract as agreed. (see attached invoice 2).  In additional to the reduced price the Plumbing Manager offered, a post card coupon was applied to this invoice as a goodwill gesture.
  
  Roman finds that although the customer was unhappy with the unfortunate situation that replacing a water heater in an old house can sometimes cause, she was fully informed about her options, was responded to transparently by the management team, was given up front pricing on the work needing to be completed, and was offered additional discounts on both services.  She acknowledged the work done at the end of each visit with signature and payment. 
  
  While we value her as a customer, ********************** will not be offering her a refund of the work performed on 10/31 or 11/15.  hy here...

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I never said I will get a new plumber I wanted you to complete the service I paid for, also there was not discount given it was offered by manager on phone but when **** was paid there was no discount on there also your plumber broke the shut off valve when replacing the water heater  and when finishing up the bathroom use cheap glue to get the board to stick to wall which came loose that same night and I left a message and text a picture of it but no one returned the call about that. Roman Electric tries to do commercials to make themselves look like professional  but they are not at all professional with the service they render, they use unskilled  plumbers to come to your house and mess things up, also is was not about a refund you need to be held liable for the horrible work you do and other customer should be aware of the false advertisement Roman Electric tries to  hide behind by using the BBB status
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roman Electric was called to come out to see what was going on with circuit breaker. **** from customer service verified the price of $59.95 for a "SERVICE CALL". However after arriving and just "looking" without completing a diagnostic test, wanted me to sign-off of a $704 repair. When asked the technicians, what the $59.95 fee was. **** responded it was for "travel". Refusing to sign-off of the $704 bill, **** played back the appointment recording. You can clearly hear my mom ask about the $59.95 cost of which **** responds "yes, that's to come out and take a look". ************** three times to speak with a supervisor, was ignored. Although, **** stepped away three times to speak with ***** and other personnel from Roman Eletric. While ***** and I listened to the recording again while **** was on the phone. We discuss how the word "service fee" is misinterpreted. Refusing to sign-off on the $704 repair, **** stated well "unfortunately you're NOT the customer for **********************". WOW!!!! This service call and recording reflects this call was made due to medical equipment in the home that needed electricity to one the areas in question. For Roman eletric to use "word semantics" to get consumers to pay before "service" begins is highly unprofessional and probably the reason why there's many complaints regarding the same issue on Yelp and other reviews websites. Using the analogy of taking your car in to the service department because something is wrong with your car. You would pay "diagnostic/service" fee to find out what's wrong with the vehicle. THEN estimate of cost is provide based on the findings. Although your obligation is to pay the "diagnostic/service" fee that was agreed to when making appointment. Poor **************** on all levels. Federal ***************** WI ***** Consumers ********* ************* outlets also copied. Conversation recorded. I KNOW ROMAN will "downplay" their response!

  

  Business Response

  Date: 03/13/2023

  Roman Electric took the consideration of a medical condition as an urgency and dispatched a technician out the same day within a few hours of calling in. During the booking process and conversations at no point does it indicate that performing a diagnostic or any repairs are included in the service fee. The $704 is required to perform work that is associated with the requests of the homeowner. There are many customers that call in and do not need a diagnostic, and additional work to be performed which is the reason we charge additional when it is required. 10's of thousands of other clients appreciate our honesty and upfront pricing which benefits us with a 4.8 rating with ****** and a "A" rating with BBB. Throughout this service experience there seems to be many misinterpretation's between the homeowner and Roman Electric. For this we apologize. After meeting resistance, and refusal to pay for additional services, **** indicated we can not perform additional work and would not be able to move forward. We did not charge for any part of this service call. The Roman Electric team will go through training and how this affected the way our service was interpreted.

• Initial Complaint

  Date:12/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/2022, Roman Electric - Plumbing came to fix a leaking toilet. When the plumber arrived, I explained to the plumber what the problem wasleaking water on the bathroom floor around the toilet. At a certain time later, the plumber came back and said he didnt see leaking from the bottom of the toilet. The plumber didnt even remove the toilet to check it. But, the plumber pointed out that the leak was coming from the fill valve. Before the plumber came there was no leak from the point he said there was a leak. I am pretty sure the plumber caused (self-manufactured) the problem to repair something that wasnt broken in the first place. After the Roman **. plumber left, there was still leaking coming from the bottom of the toilet. In addition, the toilet started self-flushing every 5 minutes where it wasnt doing that before the plumber came. So I called Roman ** to report the problem hadnt been fixed and the toilet was still leaking. The same plumber returned the next day to fix the self-flushing issue. The plumber seemed very unaware of of what he was doing. On the second visit he tried to tell me that he needed to provide a different service that I had requested originally when I called Roman ** to schedule the appointment. I am pretty sure the plumber caused (self-manufactured) the problem to repair something that wasnt broken in the first place.

  

  Business Response

  Date: 12/14/2022

  On the first visit the diagnosis was a bad fill valve so he replaced it. Occasionally they need adjustment after a hand full of uses. We came back the next day no charge to adjust the fill valve. He very well could of pulled and reset the toilet but that wouldn't have fixed the problem, the reason he didnt need to pull the toilet is that it would have led to an additional charge to remove the toilet. The original leaking was caused by a faulty fill valve so replacing fixed the problem, unfortunately it required an adjustment that can only be detected after a bunch of uses. Ultimately we did return that same day and made the adjustment at no charge. ************ is a licensed mater plumber with the state so we are confident in his diagnosis. You will see in the attached invoice it tested upon initial installation and was approved and signed of by owner.

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Roman Electric is an untrustworthy business and theyre lying about the initial diagnosis and subsequent follow up their plumber provided.  

   
  Regards,
  
  *******************************

  Customer Answer

  Date: 12/15/2022

  ****, the plumber, who came out the first time alleged the fill valve was the issue. However, prior to Roman coming out this was not a problem. If the fill valve was a problem, the floor would have been significantly more soaked with water than it was. This is something that occurred to me after the plumber left. After the plumber changed the fill valve and left, there was still water seeping from under the toilet that was the initial place of the problem. in addition to the leaking still happening, the toilet started self-flushing every 5 minutes after Roman changed the fill valve. Based on changing the fill valve not rectifying the leaking, I maintain the Roman plumber misrepresented the problem and fixed something that wasnt broken.  
  

  The fact that **** is a master has no bearing for me on his competency as a plumber.  
  

  Roman is bragging about not charging me to return to investigate their prior days work. It should be standard procedure for Roman to return when their work is unsatisfactory. 

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife ***** made an appointment with Roman for an electrician to come to our summer residence on 9/20 between ****. *********************** arrived shortly after 11 and I discussed what we needed done. We wanted to move the dining light over the kitchen sink and have a light fixture that we purchased installed to replace the dining light. **** explained that moving the dining light was a problem because of its weight & all the hanging crystals on it. I called my wife who was not at home and **** explained the problem. After some discussion we decided to just install a light that **** had with him over the kitchen sink using an existing switch that controlled a light over the kitchen island and run the electric from the existing island light to the new light. I was given a price of $845 which seemed high but I had no idea how long the install would take. It took about a half hour. I didnt want to get into an argument with **** so I paid with a credit card. We finally got the invoice mailed to us 2 days later after a couple calls to Roman and we voiced our displeasure with the price gouging. $280 for a fixture that probably costs about $20 & $505 for ***** minutes of work. OUTRAGEOUS!! We are senior citizens and after going over the reviews on Romans website, this price gouging is a normal practice for Roman. We are also filing a complaint with the State of WI **** of ******** Protection and asking them to issue a cease and desist order to stop this price gouging practice.

  

  Business Response

  Date: 09/28/2022

  First of all, we are not in the business of price gauging our reputation will supersede that. We have GPS on all of our service vehicles and it shows that there was 1 hour and 57 minutes involved with this project. We do have straight forward pricing so the price was communicated prior to the installation. That being said, clearly there were some efficiencies on the project so I would be happy to issue a $290 credit to the methood of payment.

  Customer Answer

  Date: 09/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ************************************