Complaints

This profile includes complaints for Time Investment Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Time Investment Company, Inc.

  100 N 6th Ave West Bend, WI 53095-3306

  
• 

  Time Investment Company, Inc.

  PO Box 248 West Bend, WI 53095-0248

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a loan thru Time Investments a few years ago for my house siding. I appreciate the help they gave. Unfortunately we came up hard times and went thru a law firm to consolidate our bills. Time Investments refused to work with the firm and put a lien on my house. My fault for letting get to that point. Fast forward to now. I am trying to refinance my house with Rocket mortage with cash back. Biggest reason for it is to pay off my debts. When going thru the process; we learned of the lien. Rocket has been trying for over a month to get the details on the payout so Time Investments can get paid first. I am not sure why they are delaying. Faster my mortage gets the info, the faster Time Investments gets paid.

  Business Response

  Date: 06/25/2025

  Upon receipt of this complaint we reached out to the consumer directly to address and resolve his concerns as quickly as possible. The consumer has confirmed with us that we have resolved his concerns. 

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding deceptive sales practices and unauthorized financing related to a water softener system purchase. A sales representative from **************** visited our home and misrepresented both the product and the terms of the contract. We were told our home had extremely hard water and urgently needed a $10,000 water softener system. Concerned, we later contacted the ***************************** and learned our water is not hard at allconfirming that the product was not ************ no point during the sales presentation did the representative mention Time Investment Company. We were under the impression that ***** Water was the financing company. I never spoke with anyone from Time Investment, nor did I knowingly sign any documents with them. We attempted to cancel the contract and have the system removed within the 90-day window we were told we had. Our request was ignored, and we were left with an overpriced and unnecessary system.Despite never knowingly entering into a financing agreement with Time Investment Company, they began drafting monthly payments from our account. When I contacted them, I was told they are a third-party financer and that nothing could be done. If they do have a signed agreement, it was fraudulently signed by the sales representative without our consent or knowledge.Additionally, we were explicitly told that there would be no hard inquiries on our credit, which turned out to be false. This has negatively impacted our credit score and added insult to injury.We do not owe this debt, and we demand that Time Investment Company stop withdrawing funds from our account and remove any claims or marks from our credit. We request a full cancellation of any alleged contract and return of all funds collected under false pretenses.

  Business Response

  Date: 06/17/2025

  Time Investment Company is an indirect lender and was not present during the sales process.  We do not determine product necessity; our role is to provide financing based on the contracts submitted to us by the dealer.
  The credit application and all loan documents on file include wet signatures from both consumers. These documents clearly state that,by signing, they authorize the lender to pull their credit to evaluate creditworthiness as part of the loan approval process. In addition, a cancellation notice was also signed, allowing three business days to cancel the transaction.
  On 3/23/2023 the consumer called into our office and spoke to one of our representatives on a recorded line after receiving a letter from Time Investment Company.  During this call the consumer stated she believed automatic payments should be set up and was having difficulty confirming this.  Our representative verified that automatic payments were active and went over all the details.  The consumer then confirmed the information and thanked the representative. At no point during this call did the consumer express any concerns or dispute about the loan or the product.
  Based on the documentation we have on file, Time Investment Company considers the consumer fully responsible for this loan.  Unless documentation is provided to show the signatures on the contract are not theirs, we are unable to issue any refunds.  At the consumers request, we have canceled automatic payments. 
  We have tried to reach out to the consumer directly to discuss and resolve her concerns but have been unable to reach her. We are more than willing to work toward a resolution and encourage the consumer to contact us directly at ************** so we can discuss this matter further. 

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed .

  The phone call made to this establishment was initiated by the representative of ***** to set up payments and we were told what to say . 
  They lied and made misrepresentations that induced us to enter into that contract.

  fraud in the inducement" 

  as of this month June the auto payments were still taken from our account . 
  
  
  Regards,
  
  ******* *****

  Business Response

  Date: 06/24/2025

  The water system was purchased on 2/7/23 from the dealer.TIC was not present at the time of sale. As with all Home Improvement sales the consumer had a 3-day cancellation period and could have exercised the right to cancel during that time. The cancellation period is clearly disclosed on the cancellation notice and contract. A redacted version of the contract and loan documents are attached for the consumer's reference. On 3/23/23 the consumer called us from her cell phone number ending in 0232 with questions about the Welcome letter we sent. This over a month after the water system was installed and after the contract was already purchased from the dealer. We reviewed the call recording again and have attached the call transcript from that call for the consumer's reference. The transcript reveals that this call was not initiated by the dealer as the consumer claims. This call transcript also clearly shows that the consumer authorized automatic withdrawals despite the claims she made to the BBB. There were no concerns about the contract,financing terms, water system, or dealer mentioned on this call or anytime afterwards until recently. The consumer's last automatic payment was taken on 6/10/25. We received the consumer's complaint from the BBB on 6/11/25. We have removed the automatic payments per the consumer's request, however this does not relieve the consumer of the obligation to pay. The consumer's first due date was 4/10/23, she authorized automatic payments on her contract and confirmed on the 3/23/23 call that she was supposed to be on automatic payments. Her payments were made on time every month and her account is current as of today 6/24/25. Her next due date is 7/10/25 and automatic payments have been turned off. The consumer made 27 monthly payments of $139.38 and is only now making claims of fraud and misleading sales tactics. *** has reasonably investigated the consumers claims and have determined that the contract is not fraudulent, was signed by the consumer, and automatic payments were authorized by the consumer.  Therefore, we cannot make billing adjustments or cancel her contract.

  
  As for the claims against the dealer, TIC was not present at the time of sale. It is unusual for a consumer to make payments for 2 years and then make these types of claims. We have not seen or been presented with any evidence to support these. Nevertheless, we have requested that the dealer attempt to reach the consumer to discuss her claims. 

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My claims are valid I just wasnt organized in my response and since there had been a time gap I should have reviewed the information prior to my response  . The sales *** never told us we were using a third party company to finance the documents do not state up front or show clearly theyre for  time investment company and when I received the welcome letter I was surprised to learn that. I didnt express that on the phone bc I thought I must have just missed that information (which I did due to the sales tactics)  and didnt think anything could be done . It wasnt until all the performance issues with the system and outside water test did we realize what a scam this water test they done to indicate we needed a  softener which in our case wasnt needed at all and everyone at ***** refused to acknowledge that the sales *** was dishonest about us needing it to make a sale . To verify all my suspicions after the installation and slimby feeling water  that we were told would go away after the system worked out being new , didnt go away and my request for removal was ignored . I had OSU extension office test my water before the filter and that determined that it was in fact already soft water previous to the installation of the unit .
  The phone call the *** had us do was in the home on day of sale to initiate I guess the finance process  I did call in separately to make sure things were in order to protect my credit after learning time investment company was who it was financed with and not *****  . I understand that TI were not present at the sale but we were fraudulently induced into this contract and I can assure you that I have been making complaints to ***** water for the entire 2 years and telling them all the things their *** done to fraudulently  induce  us into this contract it has all fell on deaf ears  . Initially we did not know we were signing documents for time investment company until we did receive the letter and after reviewing the documents sent to me thats bc it only says it at the bottom of the page in smaller print . These documents that have been sent to me we thought were with ***** water and air . So there has been confusion from the very jump due to their sales ***resentative and his high pressured tactics to get the system sold. As it turns out we didnt need this system at all but what sales ***resentative is gonna tell a family well it appears you dont need this unit thats what they should have done but we believe he didnt do that and fraudulently checked a diff box on our water test to indicate we needed the system . This was all discovered shortly into having it after opening my own investigation following the saleman sales tactics telling us we had to sign right then for certain discounts and couldnt have a day or two to think about it . We were fraudulently induced into this contract and made to believe we needed a unit we didnt need and I didnt mean to seam as though I was blaming time investment for the sales tactics used however the contract is with time investment that we were fraudulently induced into . 
  ***** water and air has been informed numerous times of all of my claims over the course of the two years . In an attempt to get them to right their wrong . They basically just told me in so many words they got their money and I didnt request removal in writing and only over the phone in the allotted time they allowed . They dismiss everything their sales *** did . Including telling us we got free maintenance and filter changes which turned out to be untrue I expressed that multiple times after spending hundreds for filter ***lacements   . There are multiple things we were told to get to sign this contract including that he got us a good interest rate . 
  They are now telling me to take it up with time investment bc that is where the debt is owed . 
  Another thing is yes Ive made all those payments and my balance barely budged at all!!!!! During the high pressure sales tactics to get us to sign he wasnt giving time to read the paperwork but told us we got a good interest rate I believe he quoted like 13 percent when I asked as he was flipping papers but this indicates 21% which is not good at all !!! We were unaware of what we signed in that capacity . This is why I initially thought he signed documents instead of us with time investment and made that claim in my initial complaint .  Until reviewing these papers sent by time investment and seeing that its not clear who we were signing with and werent given time for us to do due diligence bc we were under pressure Sign here , here , here . 
  while the issues does lay with the ***resentative of ***** and his tactics , the fact still remains that Im stuck in a contract I normally wouldnt have agreed to if there was transparency during that process. I dont think anyone would be happy with the situation we were put in with this system . While I understand the position of time investment and how this appears I can assure you Im not just coming up 2 years later and making claims. Until now my complaints have been directed toward ***** water and air. A *** was straight forward and said Im unable to get rid of the unit at this point.
  Due to them dismissing my claims and ignoring requests for anything to be done for this long . As anyone in my position I left the payments come out to protect my credit ** ***** wouldnt refund or remove the unit.  
  

  I would like some kind of resolution . I believe the contract to be void due to being fraudulently induced . Please feel free to give me a call to discuss the matter in more detail or for clarity .I dont appreciate the indication that I was being dishonest . There is a lot more to it than just a BBB complaint 2 years later .  Thank you 

  
  
  Regards,
  
  ******* *****

  Business Response

  Date: 06/26/2025

  We previously asked the dealer to reach out the consumer and address her claims. We received their response today and it is included here in quotes. 

  "Good morning, We sent our service manager on Tuesday. **** system is working perfectly. Her water test also indicates that the water test at the time of the sales test was accurate. 

  **** was made aware that the system is functioning properly, her complaint is that the water feels too slimy *********** manager adjusted a few settings for her. 

  The issue with this is that the customers moved out of the home and now use it as an AIR BNB, They were made aware of *** and signed all TIC documents at the time of sale.
  
  Also there is Indications on her account that she had called about this previously, but it has never fell on "deaf" ears I called and followed up with back on 03/07/2024 but when I told her we couldn't remove equipment she hung up on me.

  Unfortunately, we do not have the answer she wants and that is to pull the equipment. *********** manager did explain that to her and she said she understood.
  
  As far as I am aware she was happy when he left her home."  

   

  As far as the interest rate, it is *****% APR as stated in the special comments section on the front of the contract and sales purchase order.

  We have emailed the consumer the contact information of our Chief Compliance Officer, we would invite her to reach out to him directly via email or phone if she has any questions or would like to discuss her concerns further. While we are unable to cancel her financial obligation, we would like to speak with her and explore if there is something we are able to do to address and resolve her concerns. 

   

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checking my most recent Bill from this scam of a company. "Assess Fee to Account" charge for $150.00. I called because I don't even know what this is. The lady says there is a charge for a Lein on my property. I did not sign up for a lien. I also didn't even sign up for this service or know what I was agreeing to. I was a deployed service member at the time overseas in *****. My wife got a water softener and the guy on the phone from ******** asked me if I agreed to finance with them. He told me that it would be a 5 year loan with low payments and I was tricked. He took advantage of me being a service member and so has this loan company. I have paid this company $1880 to date. Total loan was $5548.00 today I asked for the pay off because I realized nothing had gone towards the principal. $5300.00 so you're telling my $2k I've already paid is nothing. It says the interest is *****% which should of only been 630 bucks in interest. However, it appears they charge interest every day. Makes no sense. You can never pay off the interest at that rate. They say the Mafia is dead and gone but no, they just wear the masks of loan companies that put ***** on your house. I'm paying off the loan and lawyering up. My lawyer will have a field day showing how they duped an ******************* member into this scam (while deployed overseas). I am looking into my Service Member Cival Relief act options as well. However, I have reported this company to the Base as one not to go to for ************ members. These deceptive practices should be illegal.

  Business Response

  Date: 05/12/2025

  We reached out to the consumer directly to discuss and resolve his concerns. We truly appreciate our country's armed services and military personnel and wanted the opportunity to discuss and address any and all concerns this customer had. We had a really good conversation and believe that we have successfully addressed the concerns and offered some good faith resolutions which he has accepted. We emailed the customer a summary of the conversation and have uploaded a copy for reference. 

  Customer Answer

  Date: 05/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** did a good job calming me down. I had a bad experience with a *** and honestly the fact that he carefully took the time to explain things to me made a big difference. 
  
  Regards,
  
  **** ********
  

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July we were renovating our bathroom and signed up to have our water tested by a representative from culligan water.This representative told us that they would give us 90 days/ 3 months without any charges accruing.This statement was false.When we started paying the monthly $100 that I determine would pay off the debt faster than the $74 they suggested I became concerned that the amount owed was not reducing at a normal amount. After approximately 6 months I called time investment and they stated that someone should have reached out about our new debt and how the revolving door loan works. That some how they had messed up.They explained that debt was accruing daily and over the course of The three months I had been advised I didnt have to pay there had been debt accruing.This debt was not represented in an upfront and honest manner. Debt was being accrued in a manner that was not Stated.This is a predatory loan and had I had all the facts I would not have accepted the terms.I feel that we are owed some form Of repayment based on the predatory nature of the interest charged over the first 3 months as well as the daily Interest rate that was not conveyed to Me at any point in ******* main concern is that were we to pay using the suggested payment plan that would have continued taking almost $69interest out of the $74 payments.

  Business Response

  Date: 05/15/2025

  *** is an indirect lender, and we are not present at the time of sale. The dealer selects the terms and promotion, and *** takes assignment of the contract once it is finalized. We asked the dealer to reach out to the consumer to address and resolve his concerns. The dealer has confirmed that they have resolved the concerns. We reached out to the consumer via email to confirm the details of the resolution and also by text message. The consumer confirmed by text message that the dealer had been in contact with him and they had reached an agreement. 

  Customer Answer

  Date: 05/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******
  

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Time Investments. I do not have a signed contract with Time Investments. Time Investments did not send me the original paperwork that I requested.

  Business Response

  Date: 03/27/2025

  On 9/22/2022, the customer purchased a home security package from the dealer, Core Home Security. On this date the customer electronically signed the contract and the certificate of completion, confirming that all equipment was installed.TIC performed a pre-funding verification call, going over the account details,merchandise installed, and expectations on repayment to TIC. During the call, the customer said that everything was satisfactory and there were no issues.

  On 10/6/22, the customer gave TIC permission to speak with her daughter regarding the account, the daughter then requested a copy of the signed documents. TIC emailed them to daughter on 10/7/2022. A second request was received from the daughter on 10/13/2022 and *** emailed them again. *** never received word from the customer or the customers daughter that the documents sent were not received.

  The customer has failed to make any payments to *** and the account has been reported as a charge-off with the credit bureaus. 

  We pride ourselves on assisting our customers to make their time with TIC accommodating and satisfying. If the customer wants to reach out to us, we would be happy to assist her in the best way possible.

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You people hire unprofessional sales people, they used deceiving techniques to have me sign a document saying that document was necessary to do the inspection and to get the real numbers when it wasn'*. ******* and the other *** told me everytime there wasn't going to be a hard pull. You people did run my credit and then he was pretending he didn't know anything about it that he would inform you to remove it. I still have the inquiry and I didn't authorized nobody to run my credit. He lied to me and that's why I decided NOT to do business with you. I demand that inquiry to be removed off my credit. I will escalate this and take this to the next level if necessary until you do the right thing.

  Business Response

  Date: 03/25/2025

  Time Investment Company (TIC) is a sales finance and indirect lending company. We provide financing options for Home Improvement Dealers to offer their customers. TIC is a separate ********************** from the dealer and we are not affiliated with the dealer. We are sorry to hear that this customer had a bad experience with the dealer and its sales staff. Dealers are required to obtain written credit authorization from customers prior to submitting the customers information into **** online credit application system. We reached out to the dealer and they denied the allegations made by the customer and provided a signed credit application.

  We have been in contact with the customer who claims that she was tricked into signing the credit application and that she was told that there would not be a hard inquiry. TIC is not present at that the time of sale or credit application, so we do not know what verbal conversations took place between the customer and the dealers salespeople. **** only involvement in this matter was running the credit application that was submitted to us by the dealer. Customer satisfaction is important to us, so we have agreed to cancel the credit application and remove the hard credit inquiry once the consumer confirms with the BBB that this resolution is accepted by her and resolves her complaint against TIC. 

  Customer Answer

  Date: 03/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is basically a line of credit when you use them and they will not let you pay on your principal, I have a interest rate of ***** and have been paying weekly to pay it off faster and they have been taking almost 30% interest, have a lot of reviews on the scams they have pulled and someone should investigate on why it takes 10 years to pay a line of credit off when you pay on time and why they will not let you pay to principle. Im sure they have gotten way more money of people who dont realize it and this should be addressed, Every single review is the same thing worded differently, thats a key sign

  Business Response

  Date: 03/19/2025

  Our Consumer Advocate has been in communication with the consumer and is working directly with him to answer his questions and address his concerns. This is a simple interest loan that uses the 30/360 interest calculation method. There is a minimum payment amount of $163.75 due on the 15th of each month. Payments are allocated as follows: accrued interest, principle,fees/expenses ( if any), late charges (if any), any additional goes to principal. The interest rate on this account is *****% and the minimum monthly payment is $163.75. If a payment of $200 is made on the due date the payment would be allocated to any interest accrued since the last payment, then the remainder ($163.75 minus accrued interest paid) would go to principle, then if no fees or late charges are on the account the extra $36.25 would also be applied to the principal balance.
  
  The consumer has been making weekly payments of $80 and therefore any interest accrued since the last payment made is being paid first.Anything paid over and above the minimum payment due on the same day will go to principle if there are no fees outstanding (example late fees). We always recommend paying more than the minimum payment when possible. We also understand that when paying weekly on a simple interest loan with a monthly payment schedule it can be confusing to see part of the weekly payments going to accrued unpaid interest. Customer satisfaction is very important to us so we will continue to work with the consumer directly to address his concerns and ask him to come back and confirm once a resolution is reached.   

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** *****

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  Time investment offered a few months of payment to be made principle, in which they offered a difference of $1.14, still waiting on a response for something else!
  Regards,
  
  ****** *****

  Business Response

  Date: 04/03/2025

  Time Investment Company (TIC) performed an audit of the consumers account and transaction history and confirmed that the difference between daily interest and monthly interest on his account and actual payments made had a minimal impact on the balance. Our Consumer Advocate continues to communicate with the consumer, and we have made some courtesy offers to the consumer to resolve his complaint.

  *** is an indirect lender that offers financing options that allow Home Improvement dealers to offer their customers (homeowners) an affordable monthly payment for their products and services. If only the minimum monthly payment is made, the time it takes to pay off the loan will be longer but affordable for those who need a lower monthly payment. *** encourages consumers to pay more than their minimum monthly payment to shorten the time and interest paid during the life of the loan.  

  An interest rate of *****% means that the annual percentage rate is *****%. The percentage of an individual payment that is applied towards interest is not a representation of the APR.

  A loan of $10,990 with a *****% interest rate and a minimum monthly payment of $163.75 would take approximately 10 years to pay off if only the minimum is paid (We display this information on monthly statements to encourage customers to pay more when they can). However, if payments of $80 are made every week consistently the loan payoff time would be reduced to 3 years,3 months and a savings of over $6,000 in interest.

  As far as daily versus monthly interest, TIC uses the 30/360 interest calculation method. Using the same scenario lets compare $10,990 at *****% interest, minimum monthly payment $163.75, and assume $80 payments made every 7 days consistently until the balance is paid. The balance would be paid off in 39 months resulting in $13,556 total paid of which $2,566 is from interest. For monthly interest the balance would be paid off in ***** months resulting in $13,740 total paid of which $2,750 is from interest.

  With daily interest accrual the $80 payment immediately reduces accrued interest and principal. With monthly interest accrual, interest is applied at the end of the month and must be paid down before anything is applied to principal. The difference is minimal but $184 more would be paid with monthly interest versus daily interest.

  Time Investment Company cares deeply about our reputation and provides a positive customer experience so we have made some courtesy offers to the consumer and hope we can reach a resolution.  

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  TIC does not seem to want to improve at customer service, although it is not ideal for a loan to be this way, I confirmed with the third party TIC representative I had no knowledge that the loan worked in the manner it has and that I do not understand why I will pay 150% of the product worth, I did not intend nor do I believe anybody should have pay in my position almost $23,000 for a $11,000 piece of water equipment without understanding the guidelines of the actual loan provided, after talking with the *** representative, he told me without actually telling me that there was no customer satisfaction, and that as long as they reach out to the unhappy customer just to hear there side of the story, thats as far as it goes when making a effort to better serve there customers, I do believe ******************** should do some digging on TIC reviews on all platforms, the evidence is there, no understanding that this is a far different loan then the norm and as long as TIC keeps getting away with it the worser the reviews will be, 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A man came to sell me windows. He told me I can finance them through Time Investment. He said it would only be $79.00 a month, total of $7,440.00, and that I would have it paid off in a year. That was how he worded it. Now I find out there is daily interest, and if the loan is paid off within the year, its only *******, but not by paying 79 a month. I would need to pay around $620.00 a month. This is a huge difference. If I pay the 79 a month it will take 180 months, 15 years, and cost much more like $14,383.00. I believed the guy selling it to me. I trusted him and now I have this company that according to other reviews preys on people. What type of company charges daily interest? obviously a crooked one.

  Business Response

  Date: 02/26/2025

  Mr * purchased 8 windows from ********** Home Remodeling Company LL* (Dealer). Mr * signed the contract on 1/3/2025 and then signed the certificate of completion on 2/12/2025 confirming the windows were installed and that he was satisfied. On 2/12/2025, *** reached out to Mr * via phone to verify that the job was completed to his satisfaction and to verify the financing contract and terms with him. *** verified with Mr * that he had an installment contract with $7440 financed at 9.99% APR and a $79 minimum monthly payment.  It was discussed with Mr * that he could pay more than his minimum monthly payment to reduce the term of the loan. *** did not fund the financing contract until after the verification call took place. The Installment *ontract that Mr * signed has the truth in lending disclosures including how much finance charge he would pay if he only made the minimum monthly payment of $79. *** sent a Welcome letter to Mr * on 2/14/25 that also covered this information again. *** provides financing programs that allow Home Improvement Dealers to offer home owners an affordable monthly payment for Home Improvement projects. Time Investment Company (TI*) is not present at the time of sale and is a separate company from the Dealer, however after reviewing the verification call recording and contract Mr * signed we have confirmed that he agreed to the terms of his installment contract. This is a simple interest loan and interest accrues daily on the principle balance. If Mr * paid $79 for one year, he would only pay $948 when he financed $7440 at 9.99% interest. The 180 month term is designed to allow a low affordable monthly payment, however we encourage Mr * to pay more than the minimum when he is able to reduce the principle balance of his account and payoff his contract sooner. We tried to reach out to Mr * to discuss this today and encourage him to call us back with any questions or concerns he may have. *ustomer satisfaction is very important to us, which is why we include minimum payment disclosures on Welcome Letters and verify financing terms prior to funding contracts. 

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ********* ******

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I would like to start by saying I am no fool.  Look at the complaints of Time Investment, all negative.  They can say they showed me or told me about the daily accrued interest, but that is a lie.  They may have hidden it somewhere in the paperwork, but I was not given anything that said daily interest until I had already signed.  That is why so many complaints are saying, "I was not aware of daily interest."  It is because they are hiding behind shady and most likely illegal practices.  I was told by a sales person it would be $79 a month, paid off in a year, and I have witnesses.  I would have never agreed to pay what they are currently asking, nobody would.  That is why they do it their way.  Play the phone call they insist on saying they told me about the daily interest in, I bet you won't hear them mention it clearly and audibly.  This company is an obvious scam, preying on people that do not realize what they are signing up for.  If anything they are hiding it in the paperwork and having sales people sell them a lie.  
  
  Regards,
  
  ********* ******

  Business Response

  Date: 02/27/2025

  We spoke with Mr * today after he sent this response but before we received it. We have confirmed with Mr * that this was sent prior to our conversation with him today. While speaking with Mr * today we reviewed that the simple interest on our loans is calculated using the 30/360 method. Interest accrues daily on the principle balance and is applied to the account monthly. Mr *s exact minimum payment is $79.91 at 9.99% APR on $7,440 financed. If he only pays the minimum payment it would take 180 months to payoff and he would pay $6943.80 in finance charges (interest). If Mr * pays $25 additional monthly for a total of $104.91 he would payoff the financing in 108 months and would pay $3854.61 in finance charges. Anything paid over the minimum payment will be applied to the principle balance reducing the interest and term . 

  After discussing this with Mr * he stated his main concern was the 15 year term. He claims that the salesperson from the window company misrepresented the loan terms. He was told his monthly payment would be $79 for one year to pay off the full amount, but later realized the loan term was actually 180 months (15 years) with accruing interest and felt that he was misled.

  Mr * is going to attempt to contact the dealer directly and we are also going to reach out to the dealer to request that they contact Mr * and work with him to address and resolve his concerns. Mr * was in direct contact with our *hief *ompliance Officer and they agreed to stay in contact with updates and touch base in one week to discuss the status of hid concerns. 

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I talked to Time Investments and they told me to get a hold of Greenville Home Remodeling.  I tried several times and nobody answered the phone.  I only have 30 minutes to respond to this so I attached a screenshot of what I was shown.  I know there are other documents  that came with it, but I was shown the first page only and told I would have this paid off in a year.  I trusted the salesperson to be honest.  I obviously was lied to by the salesperson ***** ***** of greenville home remodeling.  You can even see the put on the application that I am in the military, which they spelled wrong, and that ive been there for 10 years.  That is not true I do not even have a job.  I will continue to work with the compliance officer and try to contact Greenville Home remodeling.  
  
  Regards,
  
  ********* ******

  Business Response

  Date: 03/10/2025

  We asked Mr. * to reach out to the dealer directly about his concerns and update us on or before 3/6/2025. We have not heard back from Mr. * since that request. We also informed Mr. * that we would reach out to the dealer also and ask for a response to his concerns. The dealer responded to us and confirmed they spoke to Mr.. * about his concerns and that Mr. * wanted the new windows removed and old ones put back in. The dealer explained to Mr. * that they cannot remove the new windows and put the old ones back in. We have uploaded our last email to Mr. * that includes the dealer response. Mr. * did sign an installment contract that listed the terms he agreed to, however we understand Mr. *'s concerns and are willing to offer him an interest rate reduction of 1% and the same affordable monthly payment of $79.91. If Mr. * would like to take advantage of this he needs to reach out to respond to our email to him and let us know. He will need to sign a change in terms letter before the interest rate can be reduced.

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is my mother purchased a Home security system from Core security systems financing provided by Time Investment ***************************** phone ***********. **** ***** 79 years old and with a form of dementia did not understand what she was purchasing. We are attempting to cancel the $4000 dollar system. Purchased in July 2024 account number ****** at **********************.

  Business Response

  Date: 02/10/2025

  Time Investment Company (TIC) is an indirect lender that provides financing options for dealers (like Core Home Security) and their customers (like Ms *** *** is not present at the time of sale so we conduct a verification call with the consumer to make sure they understand the financing, have received the merchandise (security system), that it has been installed, and that they are satisfied. Once the consumer verifies that they understand the financing terms and that they have received and are satisfied with the merchandise *** funds the dealer and  takes assignment of the retail installment contract. If any issues come up during the verification process, *** will not fund the contract until those issues are addressed with the dealer. We did go back and review the verification call recording for Ms * from 7/2/2024 and there was no indication  that Ms * did not understand the contract or financing terms. 
  The installation of the security system took place in Ms *s home prior to the verification call.

  Typically when someone is unable to make decisions on their own, a caretaker is present in the home to take calls and handle their affairs. *** financed a security system purchased by Ms * after the security system was delivered and installed, credit checked and approved, contract signed, and verification call completed without any indication that Ms * was unable to make her own decisions. *** cannot deny consumers financing based on their age if they are otherwise qualified. If a caretaker was present in the home at the time of sale, installation, and/or the verification call they did not take steps to prevent any of this from taking pla

  Based on Ms *'s son's recent request we have ceased all contact with Ms *. and ceased collection efforts as well. *** does have a perfected security interest (UCC-1) which will not be terminated until satisfied. TIC is willing to work with Ms *'s son (Mr ** if he would like to work out a payment arrangement or discuss a settlement amount. We would encourage Mr * to reach out to *** and ask for our Consumer Advocate to discuss these options further.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are paid in full and still getting bills for a huge sum of money

  Business Response

  Date: 01/24/2025

  After reviewing Mr. ** account, he financed $10,385 on 1/11/2024. The contract had a 12-month interest free promotion,meaning the consumer can pay the principal balance within that 12-month time frame and not be charged any interest. However, if the consumer doesnt pay the principal balance within the promotional period, the interest that has accrued will be assessed to the balance and the consumer will be responsible for the principal, as well as the interest up to the current date. Mr *** promotional period ended 1/11/2025 and his payment was received on 1/15/2025 , the system responded to his payment as outside of the promotional period and attached the unpaid interest to the balance, leaving the Mr. * with an unpaid balance for the interest due.
  
  Due to the effort from Mr * to resolve his balance within the promotional period, Time Investment Company will waive the interest assessed and consider the account paid in full. Our goal is to help our customers succeed in resolving repayment with us and we strive for customer satisfaction. 
  
  Should Mr. * have any further questions or concerns, he can reach out to us directly and we will be happy to assist in any way we can.