We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

On Time Towing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was pulled over for suspension on my license so my vehicle was impounded. On 12/15/2024 at 1:42pm my vehicle was towed to "On Time Towings" lot, which is 1/4 mile away from where I was pulled over, so about 3 city blocks total. On 12/16/2024 at 8:30 am I went to pick up my vehicle from the tow company. On the phone the owner instructed me that he only takes cash. When I get to towing company, I asked why the price is so much when it hasn't even been a full 24 hours sense my truck got towed. His explanation was storage fees. He charged me for 2 days of storage, the 15th and the 16th. My vehicle was still sitting on his flatbed trailer he used to tow it when I got there to pick it up. I asked for a receipt several times, he went and unloaded my vehicle then came back in and asked what else he could help me with like I haven't asked several times already. He proceeded to give me my receipt, on the receipt is a bunch of false information. He put down my keys were not included, which he gave me them back when I picked up my vehicle. He charged me double for a few extra things, but no taxes! Hmmm. When asking for explanation he was very rude, which doesn't surprise me looking at his comments on his ****** reviews. Somebody needs to look into this business!! As I am clearly not the only person who's been having trouble with this company.

    Business Response

    Date: 01/02/2025

    See attached 

    Customer Answer

    Date: 01/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    ****** ******

    Customer Answer

    Date: 01/08/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Under WI Statue ****** it'll inform you of what a storage day is. Multiple errors in report that need to be corrected. Owner of company needs to be reviewed, multiple complaints on them. Instead of addressing an issue the owner throws a high-school tantrum to anybody that disagrees with him. Name calling, rudeness, etc, Is very unprofessional. He picked the right career that fits his character perfectly. My license got suspended and my vehicle couldn't be parked where it was so it got towed. I didn't get arrested for a suspended license, it was a citation. I have most of the confrontation at his office on recording as well, nobody was loud or disrespectful. Little angry maybe considering almost $400 tow bill for not even a whole 24 hours of being on his truck. But after reading some of his reviews I'm not surprised of the situation I had to deal with, as many others had to deal with the same thing.


    Regards,

    ****** ******

    Business Response

    Date: 01/23/2025

    See attached 

On Time Towing LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.