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Business Profile

Towing Company

On Time Towing LLC

This business is NOT BBB Accredited.

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1

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Review Details

  • Joan W

    Date: 06/06/2024

    I have never dealt with a company as rude and unprofessional as “on time towing. “ It all started out with the website that states “open 24 hours”. Doesn’t say, open 24 hours for towing, it specifically said “OPEN 24 hours”. He towed my sons car June 4, had it til June 6th. Yesterday, 6/5, I called, left a messsage to have him call back at his earliest convenience. I wanted to pick up the car, and Wanted to know what I needed to get the car back. Never called back. But since the website said “open 24 hours” we made a long trip there, assuming 24 hours is 24 hours. We get there and there’s a huge sign, by appointment only. 8-4. So apparently 24 hours, isn’t what it means l. I called him again, he answered and right away was very sarcastic, very rude. “What does the sign say??” I felt as if I was talking to the wizard in emerald city. I just made a long drive based on his website, he could’ve called me back & said, we aren’t open after 4. And been friendly, because his website says they are friendly and if you have questions, just call blah blah…Saving us a trip, he said, not my problem. Total charges $545 So I called asking him to break down the 545. He couldn’t tell me because he was not in front of his computer. As if he doesn’t know what his charges are without looking at a computer. Now looking at the receipt, He’s got all sorts of excessive charges. I asked him if he was going to charge me more and he replied, only a jerk would do that. Yes, I did call him one. He even charged me an extra day for storage. June 4-6 is 2 days. He charged me for 3. $36 to go to vehicle. 60. To go back. 85 after hours fee (they’re open 24 hours, how can he charge after hour fee)?!??? 195. Impound fee - 85. Tow and hook 45 labor. 65. Per day storage. Charged 3 days, should’ve been 2. Oh and this is cash only. When I called this morning, again he was rude. Told me not to tell him how to run his business and hung up on me.

On Time Towing LLC is NOT a BBB Accredited Business.

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