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Business Profile

Hotels

Mt. Olympus Water & Theme Park Resort

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mt. Olympus Water & Theme Park Resort's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mt. Olympus Water & Theme Park Resort has 2 locations, listed below.

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our reservation was from July 14th check in to July 16th check out gout we reserved 2 adjoining rooms because we have 2 infants and a toddler toddler when we checked in they put us in rooms ***** and **** fone 75 after we discussed that these were not correct rooms with the cleaning crew they told us to call down to the manager we called down to the manager who said that he would put a $100 credit per room on our bracelet to use throughout the park for our state On Saturday when we checked out we found out that there was no credit on our bracelet that the charges that we had been using or just getting built to my Credit card.Today July 18th I have now spent almost an hour on the phone with 3 different representatives who said that they were getting me to a manager.. 2 of the 3 phone calls immediately disconnected me the 3rd phone call stated that she spoke to her manager and that they were going to issue $200 credit to use at my next day. I told her I declined that declined that offer and that I wanted it to go back onto my car . She asked did I want to speak to the supervisor and I immediately said yes yes. I told her do not transfer me to a voicemail get me to a person she said I've gotA person for you to speak to as soon as she did that she transferred me and it immediately said voicemail full and disconnected me. I feel it's unfair but it's unfair that this company has told me that they were going to credit me $200 on my bracelet and that even if I did not use that $200 it would be credited back to my credit card and now they're stating that they do not credit back to a card and it's only good for my next day if I choose to go. The neglect of this company for putting bring us in 2 totally different rooms literally different rooms with 3 small children is there wrong doing and I should be Compensated my $200 back on my discover in which I charged my room too. Reservation numbers were ******* and *******. Under ***********************.

      Business Response

      Date: 07/18/2022

      Hello, 

       

      We are sorry to hear you had some issues during your stay. However after looking into your reservation I do see that the only issue was adjoining rooms not being honored. This is not a guarantee but a request that we put in. I also see that these rooms were upgraded to the main Hotel at no cost and placed right next to one another. I do not see any notes about a resort credit of $200, however I do see that we have refunded you in the amount of $70.77 which were for all the room charges that were made in hopes to make things better for you. This is the most that can be done at this time. We hope you have a great day. 

       

      Sincerely, 

      Mt. Olympus Resort

      Customer Answer

      Date: 07/18/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    Mt. Olympus Water & Theme Park Resort is NOT a BBB Accredited Business.

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