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Business Profile

Toll Booth

West Virginia Parkways Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toll Booth.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a Notice of Toll due and I paid all of my toll fees when I went thru the toll booths. I paid in cash. I'm not sure how they have a picture of my car AFTER I paid the toll. My amount due is 14.25.
    I emailed the WV turnpike, and no response. Also tried to call and was told there were 99 people ahead of me and the wait time was nearly 2 hours.
    My info... if someone from the Turnpike could actually watch the video and SEE that I stopped and paid all of my tolls.
    Agency WV Parkways Authority
    Transaction # *******************
    Plaza lane Ghent North / 9
    Date 10/30/2024
    Notice Number ******* Issue Date 1/06/25

    Customer Answer

    Date: 03/14/2025

    Better Business Bureau:



    At this time, I have not been contacted by West Virginia Parkways Authority regarding complaint ID *********

    I have paid the stated fee, BUT only because I'm reading horror stories of people who've been in the same position, and had been charged huge fees for not paying a bill.  I have started collecting my receipts while using the toll roads, but find it unfortunate to actually pay, and then be accused of an infraction of running a toll booth.  



    Regards,



    ******* ******

    Business Response

    Date: 03/18/2025

    The customer paid this online. The customer will need to reach out to us by phone. The wait times on the phones are down now.

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice by mail on 12/7 regarding two toll violations dated 8/8/2024. There is no image of a vehicle, just a tag number. I sent an email to their customer service and did not receive a response. So on 12/16 I contacted their customer service and spoke to a Leann and advised them this had to be a mistake, as I haven’t been to WV and my vehicle was in the shop on the listed date, having engine/turbo repairs done. I was also at work, in ********, Ohio that day. She provided me with a case number ****** and stated they’d request vehicle images or ticket signature and would get back with me in about a week.
    I still have not received a call back and in fact received yet another notice today, threatening me with a misdemeanor and collections if the now even higher tickets aren’t paid.
    Me nor my vehicle has been to West Virginia and the lack of response to get this corrected is unprofessional and causes undue stress to people.

    Business Response

    Date: 01/08/2025

    Hello,

    I reviewed this case and notice. The notice has been dismissed. The case has been closed. I have attached a copy of a receipt showing $0.00 was paid for the patron's records. This was human error when recording the plate number. Sorry for the inconvenience.

    Customer Answer

    Date: 01/09/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    ******* *******

  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went through the toll booth the first one in West Virginia and she took my money purposely..I paid for my car and my daughters behind me she said that was fine abd then she made my daughter pay too .. she instead charged us both for two cars a piece

    Business Response

    Date: 09/03/2024

    We have called and emailed the patron in order to obtain additional information to follow up on this complaint. 

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through the tolls and had forgot they only take cash so I got slips and was told to log in online and pay them and I did. 18.50. this was in Feb of 2023. Two months later I got a notice that I owed 4.25 and they were tacking on another 40 to the charge. I paid the tolls online and this one she said must have been added after the fact. I paid what was online and questioned why was this toll not online and got well this is different its a serial number transaction. no idea what that meant. basically someone didnt enter the toll for two months online and then they nail people with fees. Refused to waive all but half. They are ripping people off. Get a card reader like every other damn state already and stop milking people for your poor ass state

    Business Response

    Date: 04/30/2024

    This patron went through the tolls 2/21/24. He received a toll slip for *** *** ******* with the same serial number. The slip he received at ****t was a different serial number. Customer would have had to pay that serial number separately within 15days to avoid getting the violation. As a courtesy we did cut the violation notice in half and customer has paid. 

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was my first time traveling through West Virginia. I have no experience or have had toll fees before this citation was issued at my mom’s address. The letter did not get there before they added on $180.00 in administration fees. The toll was originally $25.50. I called today and asked if they would consider a waiver on the admin fees considering this was my first time and the letter arrived late. The lady was rude and stated no she can not friend any fees. I paid this full amount to avoid a misdemeanor but I am highly upset that I was treated in the manner.

    Business Response

    Date: 05/09/2024

    This Patron went through the tolls and did not have the cash to pay. They received an unpaid toll slip. That gave them 15 days to pay the tolls without any additional fees. The unpaid toll was not paid within the 15 days and that is what caused it to go into violation. The slip that the customer received explains all of this and gives all of the options available to pay the tolls. The customer paid these violations online. We will not be giving any refund of fees that were paid.

    Thank you,

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used West Virginia toll and I couldn't find my transponder so I spoke with the employee at toll and they informed me that I could receive a bill to my address and had me give my information. I didn't receive any slip from the employee or any bill until almost 2 months later which issued 2 $30 administrative fees for $8.50 worth of toll. I can't pay a toll online without the violation number which I only now have after receiving admin fees. So my total bill for $8.50 tolls is now $78.50 which I can't afford due to disability and no employment.

    Business Response

    Date: 04/18/2024

    This violation notice was disputed. It should have not been disputed the customer ****** ****** signed the unpaid toll slip. Please see attached slip. Customer should mail a check or money order to WV Parkways Authority for $8.50. Please include the Notice number with the payment. Notice number *******

    Customer Answer

    Date: 04/19/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint I* ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    ****** ******

  • Initial Complaint

    Date:02/27/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/09/2024 my ezpass failed to register three days in a row I talked to the person that worked the toll booth, I was told they would charge my account for the .55 cent toll. West Virginia Parkways authority then sent me a bill for $87.25. This is my first toll violation in several years of traveling through the tolls. I shouldn’t have to pay $87.25 for a toll that totals $1.65 because I was informed wrong by their employee.

    Business Response

    Date: 03/06/2024

    We have worked with this customer. His violations have been dismissed. His EZ Pass account is now up to date and in good standing. 

    Customer Answer

    Date: 03/06/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    ***** *******

  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from WV Parkways Authority dated 1/30/2024 for $44.25, for an unpaid toll violation on 12/20/2023.
    This is baseless, as I was in North Carolina at my home (with my car) on 12/20/2023.
    I called to inform them of this and was told they would have to look at the signature on the toll ticket. Any signature is irrelevant, as I simply was not there, nor have I ever driven this car in West Virginia.

    Business Response

    Date: 02/20/2024

    This notice was disputed for this customer. It was disputed on 2/8/24

    Business Response

    Date: 02/20/2024

    The Notice being disputed means you are not liable for any charges. The Notice is dismissed. 

    Customer Answer

    Date: 02/20/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    *** *****

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Being charged tolls for West Virginia turnpike from 9-29-2023!! Total amount due it says is $59.25 the plate number they had is on a vehicle that doesn't go more then 15 miles from my home! And I have been through West Virginia in couple years!! Don't know how got plate number when it's on a plow truck that just sits in my drive!! This truck hasn't been out of Ohio even in the times I've owned it!! Don't know what is up with this shit going on but 50 different people can verify this truck just sits and when does move only 15 miles to work!!!

    Business Response

    Date: 02/06/2024

    This customer was taken care of. The Violation Notice was disputed. 

  • Initial Complaint

    Date:11/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didn't have cash one way so paid double on way back. Was told this would cover fee. Got bill for one way +$90 admin fee

    Business Response

    Date: 12/04/2023

    Customer was contacted. Customer sent in dispute letter. This Notice has been disputed. A dismissal letters has been mailed to the customer.

West Virginia Parkways Authority is NOT a BBB Accredited Business.

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