Complaints

This profile includes complaints for MVB Bank, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MVB Bank, Inc.

  301 Virginia Ave Fairmont, WV 26554-2777

  
• 

  MVB Bank, Inc.

  10 Sterling Dr Star City, WV 26505

  
• 

  MVB Bank, Inc.

  51 Donahue Ste 115 Star City, WV 26505-1146

  
• 

  MVB Bank, Inc.

  100 Nasa Blvd Fairmont, WV 26554-8268

  
• 

  MVB Bank

  12100 Sunset Hills Rd Ste 130 Reston, VA 20190-3221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unknown individual set up a fraudulent account and scammed my employer on 6/20/23 into transmitting my paycheck ($3,284.57) to the account on 6/23/2023 by forging an employee direct deposit authorization form with my first and last name and an electronic signature of my name as well as the routing number, account number and name of the Bank (MVB Bank). My representative and I contacted MVB Bank on 7/7/23 to report this account as fraud. We initially spoke to Joanna at MVB who informed us based on the routing/account number, that this was for a ****** ***** based debit account and MVB had no access or ability to look up the account. We were instructed to contact ****** *****, which we did, and spoke to Amy. Amy informed us that there was no banking account under my name, last four of SSN, or with the full routing/account number that we provided to her. She stated that she was going to escalate the matter to ****** *****’s fraud department, which based on an email I received, she has done (Case #********). She then instructed us to call MVB Bank as they would need to be informed about this fraud, which again, we did. This time we spoke to Katherine who issued the same advice we initially received from Joanna- to call ****** ***** and report this. We explained that we had already done so and that ****** ***** instructed us to let MVB Bank know of this matter. We had Katherine check for the account in their system with the full account number, which did not generate anything. Katherine said she would escalating the matter to the ******* department, which would reach out to ****** ***** to further investigate. Both Amy and Katherine told us that ****** ***** would reach out within three business days to further discuss the findings with me. They were supplied with my phone number to reach out to me once the appropriate person is assigned to the matter. As of today, 7/22/23, I have not received a response from MVB Bank or ****** ***** regarding the fraudulent account.

  Business Response

  Date: 08/02/2023

  Mailed bank's response to Mr. **** on 8/2/2023.

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am undergoing chemotherpy and radiation treatments, while in CCU on a ventilator, some one made a lot of fraudlent charges to my to my ****** ***** spend account. I contacted each company about the fraudulent charges, ever company said to file a dispute thru my ****** ***** Spend account. Every one of the companies said that as soon as they received the dispute paperwork they would immediately refund the stolen money. I was finally well enough to get out of the hospital, I called and filed the dispute, along with a report at my local police department, and with the *** ******** ****** ** *************). I got a email from the Dispute department less than 48 hours after I called and filed the dispute, that case was closed against me.So I once again contacted the companies that the fraudelent charges were made through. Every single company stated the same thing. ****** ***** Spend account never sent anything about the fraudelent charges being disputed. I have spokeb with the FTC and they had the FDIC people contact me. This company not only let someone steal over $1200 from me, the treated me like crap, pretty much said I lied, they did even bother to investigate the fraudlent charges. They simply opened a case, and less than 48 hours later closed the case without doing 1 single thing. All this happened while I was on a ventilator fighting for my life, then ****** ***** Money "slaped" my face and called me a liar. The FTC said I have enough I could file a lawsuit against ****** ***** Money, and win 100's of time more than the $1200 ****** ***** Money let get stolen. I have to get back in touch with the FTC by May 23rd 2023 and let them know how I plan on moving forward. Improvided the proof of what I have stated, and they said they will back mw 100%.

  Business Response

  Date: 05/31/2023

  MVB has received your complaint filed with the Better Business Bureau on May 22, 2023 concerning fraudulent charges on your account.
  On May 16, 2023 there were three disputes (#******* ******** *******) filed totaling $1,513.29. All three disputes were originally denied on May 18, 2023 and on May 19, 2023 you requested an appeal on the decision.
  Based upon our review of the transactions that you are disputing, the card information was provided to the merchant to process the transaction, your phone number on file is linked to ******** *** *** ******* *********** **** ** ***** ******.
  You have the right to request copies of the documents that we relied on to make our determination. If you should have any additional documentation that shows you did not make the transactions you may submit it for review.
  We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible.
  

  
  

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue occurred on April 27, 2022
  ****** ***** had sent me a letter of disengagement give me 10 days to respond to update the account to avoid My savings and spending account from closing. But only after seven days they had close my account. I have reached out to them on the ninth day. When I notice my account being closed, I reached out however, they refused to give me any information as to why my account was closed. The letter does not say any reason as to why my account was closed the account was active customer support was no help, it was escalated to a high priority, and nothing was done. I had asked to speak to someone higher up however, they said that I am currently at the highest level for concern and that there is nothing they can do. I have money on the account which they said they will refund me via bank. However, that is not what I want it. I want it my account to remain open, and since I contacted them before the deadline, they would not uphold the end of the agreement from the letter.

  Business Response

  Date: 05/11/2023

  MVB has received your complaint filed with the Better Business Bureau on May 2, 2023, concerning the closing of your accounts.

  We researched your complaint and reviewed your account history. Your ****** ***** Money Spend account was opened on April 10, 2022. There were no valid transactions until April 25, 2023, when a direct deposit was received. As a result of inactivity on all accounts a process was started to update our records and re-verify information that was provided when you opened your accounts.

  During the reverification an initial notice would have been sent to the email on file and reminder notices sent at 30 days, 50 days, and a closing notice at 60 days. On April 20, 2023, a closing notice was sent. On April 29, 2023, you contacted support requesting the reason your accounts were closed and you were not provided with any prior notice.

  On April 30, 2023, support reached out to you and provided general information regarding the account closure because your identity had not been properly verified to protect the account. You requested that the funds be sent to your mailing address. On May 3, 2023, the balance in your account at closing was sent by check via ** ****** ******* as requested. Please, allow 7 to 10 business days for receipt.

  We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible.

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MVB will no longer allow me to make mobile deposits despite being able to in the past. When I called to see what the issue was, I was told wildly differing stories. One person told me only specific customers can have the feature as they are “testing it out” and it can become randomly unavailable. Another told me that, due to security reasons I no longer have access and they cannot tell me why. Another told me that it’s just not a feature that’s available for my account despite having access to mobile deposits previously. I asked to be transferred to a supervisor, manager, or someone that was willing to help and was blatantly hung up on repeatedly without any resolution to my issue or assistance with other questions. Absolutely horrible customer service and treatment from people that handle my money.

  Business Response

  Date: 05/11/2023

  
  

  MVB has received your complaint filed with the Better Business Bureau on May 1, 2023, concerning you not being able to make a mobile deposit to your account.

  We researched your complaint and reviewed your account history. In the chart below, beginning in December of 2022, there were five checks attempted to be deposited by mobile deposit. All five were rejected due to missing an endorsement or not being properly endorsed.

  Date of Mobile Deposit 12/19/2022                              1/9/2023 2/27/2023 3/25/2023

  Amount 200.00 6.73 0.08 200.00 4/1/2023  4.00

  Denial Reason Missing Endorsement Missing Endorsement Missing Endorsement Missing Endorsement Payable to more than one payee and not endorsed properly

  In the Mobile Remote Deposit Capture Terms and Disclosures available in the ****** ***** mobile app under Endorsement Requirement the back of the check must be endorsed, "For Mobile Deposit into ****** ***** Money Only." This is also stated during the mobile deposit process before taking a photo of the back of the check.

  You reached out to our support team on May 1, 2023, regarding this issue and did not receive the proper response and requested your account to be closed. On May 2, 2023, your account was closed with a zero balance.

  We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible.

  Business Response

  Date: 06/02/2023

  MVB Bank responded to your Better Business Bureau complaint on May 11, 2023 and again on May 24,
  2023, concerning you not being able to make a mobile deposit to your account. On May 26, 2023, we
  received your second response from the Better Business Bureau stating that the proposed action would
  not resolve your complaint. Your rejection and case have been passed to our Legal Department for review
  and response.
  As we have previously stated, the four checks that you deposited between December 2022 and March
  2023 you did not properly endorse the checks. The fifth check that you deposited was made payable to
  more than one payee, and you also did not properly endorse the back of it. A reminder is provided to
  endorse the check with “For Mobile Deposit into ****** ***** Money Only” during the mobile deposit
  process before a photo is taken of the back of the check. Also, the Mobile Remote Deposit Capture Terms
  and Disclosures that were provided when you applied for the remote deposit feature on your ****** *****
  Spend account and are also available in the ****** ***** mobile app states under Endorsement
  Requirement the back of the check must be endorsed. These requirements are not to hinder you, but they
  are to protect you from fraudulent activity. Then, we closed your account on May 2, 2023, because you
  requested the account to be closed.
  Further, under the controlling Mobile Remote Deposit Capture Terms and Disclosures it states that
  accountholders are responsible for keeping the original check(s) deposited through this Service in a safe
  and secure manner for fifteen (15) days after the transmission to us. Beyond, if the original check(s) is
  requested by us, then you must provide the original to us within 5 business days. This timeframe is to
  allow for the review, determination, and acceptance/rejection of the check prior to premature destruction.
  Therefore, as it relates to the four checks, we notified you that the checks were rejected within one (1)
  business day from transmission and provided the reason for such rejection. Per our records, you did not
  resubmit the items for secondary review and deposit. If an accountholder prematurely destroys a check
  before acceptance, we recommend reaching out to the check issuer to request for the reissuance of a
  new check. Based on the above, we cannot send you legal copies of the checks.
  Again, we sincerely regret any misunderstanding and lack of customer service that may have occurred with
  your account

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Again, you have not protected me or yourselves from any fraud during this process.  You provided me with terrible customer service where I was lied to, hung up on, and treated like a criminal. You took away access to mobile deposits without notifying me. You rejected checks without notifying me. You did not send me any legal copies of the checks you rejected so that I may cash those checks and have access to the money you have denied me for months. You have sent me letters in response to this complaint but seem to be unable or unwilling to send me legal copies of the checks you rejected. I had needed to deposit a health insurance check to pay for medical services when I found out I no longer had access to mobile deposits. While I understand that check fraud is on the rise, it should not become an inconvenience for your customers. You need to give your investigators the proper training, tools, and time to look into checks instead of shutting off access to mobile deposits without notification or any recourse. Please send me the legal copies of the checks you refused to honor on my accounts. 
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on my sisters **** wireless account. I made a purchase for an **** and decided since we could not purchase two, I would send the other one back. The **** arrived on 3/4/2023 and I returned the item via mail. Once **** received the return they sent me an email on 3/11/23 letting me know that the credit in the amount of 254.00. I allowed the 5-7 business days to pass before me and my sister, Inari, called ****. After going back and forth with **** we found out the bank rejected the credit. I was told not to worry by the bank they would get it fixed. I have sent emails, called, chatted but no resolution or response to where my money is or why they haven’t put the refund back on my card. I need my 254.00.

  Business Response

  Date: 05/01/2023

  Mailed bank's response to Ms* ***** on 5/1/2023.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged at *** 130.88made a dispute with this bank through ****** ***** money account in February 2023. It took them til today April 14/2023 to agree i am owed money. I never got a financial provisional credit. It takes the department who escalated this months to reach back to me about a resolution. It’s my money and I need it back in my account especially since I never got a credit. This department takes months to answer a question and tries not to give u a credit. I’m 10 days if no conclusion comes ur owed a provisional credit I had three complaints an not got one credit for any of them 60 days after.

  Business Response

  Date: 04/20/2023

  MVB has received your complaint filed with the Better Business Bureau on April 13, 2023, concerning the disputes you filed and not receiving provisional credit.
  We researched your complaint and reviewed your account history. On February 2, 2022, you filed three disputes: dispute ******* in the amount of $130.88, dispute #****** in the amount of $38.63, and dispute ******* in the amount of $172.68. The reason you selected for disputes #****** *** ******* was for Quality of Goods/Services. The reason on dispute #****** was for Non-Receipt of Goods/Services. A claim of Quality of Goods/Services or Non-Receipt of Goods/Services does not meet the definition of an unauthorized error under Regulation E requirements. Provisional credit is required if you have an unauthorized transaction and the bank cannot complete its investigation within ten business days of receiving the dispute.
  A member of the dispute team informed you on February 16, 2023, that there would be no provisional credit for the disputes, and they will attempt to contact the merchant on your behalf. This was again communicated to you on February 19, 2023.
  The disputes were resolved with the following resolutions. The dispute #357752 was denied because it was a non-refundable transaction and the merchant (Walgreens) provided proof of services. Dispute #357755 was also denied due to it being determined that no error occurred, and the transaction was completed. Dispute ******* was approved. Your account was credited the $130.88 on April 18. 2023.
  We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible.
  

  
  

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute on 3/14/23 because I went through an ATM and did not get my money. The bank was not a participating ATM with ****** ******MVB Bank. On 3/20/23, I was contacted to say my dispute was denied and I immediately filed an appeal. On 3/28/23, I contacted the bank I made the withdrawal from and was told that my money was sent back to ****** ******MVB Bank after they requested it because of my dispute on 3/21/23. I'm still waiting. It's 4/3/23. My money was returned to ****** ******MVB Bank on 3/21/23. There is no one to speak to in the ****** ******MVB Bank office, they operate solely through email. I need my money back yesterday.

  Business Response

  Date: 04/12/2023

  MVB has received your complaint filed with the Better Business Bureau on April 3, 2023, concerning a dispute filed for not receiving funds from an ATM withdrawal.
  We researched your complaint and reviewed your account history. On March 14, 2023, dispute ******* was filed for $503.00 as an ATM shortage. On March 18, 2023, a copy of the receipt was received by our support team showing that the transaction was successfully completed. On March 20, 2023, based upon the receipt received from the ATM the dispute was denied.
  You requested to appeal the decision and notified the support team that ******** ******* **** credited the money back to ****** ***** on March 21, 2023. On March 23, 2023, you were notified that the denial of dispute #****** stands based upon information received that no error occurred at the ATM terminal.
  We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible.
  

  
  

  Business Response

  Date: 04/20/2023

  After our response to you on April 12, 2023 we received a charge back from the merchant ********* ******* ****) on April 17, 2023 for your dispute ******* of $503.00. On April 17, 2023 a notice of final determination was sent to you informing you that $503.00 was deposited into your account. You have been accessing the funds in your account since April 18, 2023.
  We apologize for any inconvenience that this situation may have caused. We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible.
  

  
  

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint I* ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ****** ********

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This establishment has been holding my funds for over 2 weeks now without reason. I have accomplished all tasks and supplied all required information that has been asked of me to render any progress on unfreezing my fund. They refuse to provide a timeline or reasoning of this issue regardless of me staying in contact with them through email and phone calls all day and every day, I have yet to receive a response in any fashion, and my wages have not been available for two weeks as a result.

  Business Response

  Date: 04/06/2023

  MVB has received your complaint filed with the Better Business Bureau on March 29, 2023, concerning not being able to access your account.
  We researched your complaint and reviewed your account history. Your ****** ***** ***** ***** account was locked on March 22, 2023, due to an attempt to deposit a counterfeit check in the amount of $2,249.00 from ******** *** ***** ***. A customer support representative contacted you on March 30, 2023 to discuss the deposit and unlocked your account on the same date.
  Based upon the current activity on your account you were able to transfer funds from your account on March 30, 2023, via **** ***.
  We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible.
  

  
  

• Initial Complaint

  Date:03/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint with this bank. First issue was with my refund advance being sent from ****** ***** that was resolved. But now my remaining balance of my tax return was issued to them 2 weeks ago February 23rd and has now mysteriously disappeared. They claimed they have not received any deposit from irs so the *** has started a tax trace. My ****** ***** account was closed so where is my refund? Mvb bank/****** ***** claim they did not receive the deposit and nothing was sent back to the irs for going to a closed account. This is really sad I now have to wait up to 3 months because ****** ***** and mvb bank are now clueless on where the rest of my money went. I just want my money so I can be done with them as a whole this is terrible business again! I am sick.

  Business Response

  Date: 03/15/2023

  This letter is in response to your complaint filed with the Better Business Bureau.

  You stated in your complaint that you have not received your tax refund that was set up to be direct deposited into your ****** ****a Spend account.

  We did an internal review of your complaint and account history. Your Spend account was closed on February 3, 2023. Your tax refund was mailed to you on February 28, 2023. The check has been negotiated by you.

  We apologize for any inconvenience this may have caused. We thank you for your patience as we reviewed your account.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my taxes with ******** And was offered an advance at no cost. The only catch was that I had to open a ****** ***** Spend account backed by MVB Bank. I applied and was approved for a refund advance and the account with MVB bank through CK. My advance was deposited within minutes of Tax return being accepted by the IRS. I was using the card/account since 1/24 without issues! I had no complaints with the account until 2/15/23 when I got an email saying my account would be closed. It gave no reason for the closure, only said “unable to serve your financial needs at this time” I immediately removed as much money as I could off the account because the email stated it would be closed within 5 days, I called support & was told account was still open, it might be a mistake email. On 2/21/23 I got a notification via CK that the account was closed and that my balance of $7.30 would be transferred to my linked account, I received it the same day to my checking account at stride bank. I was expecting my refund on 2/23 and figured it would be returned to the IRS. On 2/23 I got an email stating the deposit was in my account. I’m very confused how they were able to accept a deposit to a closed account. I still receive notifications about the account so I don’t believe it’s closed, I’m just locked out. Later that day on 2/23 I got notified that they “detected a large transfer out of my account” this made me hopeful that they would transfer the refund of $3,347..13 to my ****** bank account just as they did when they “closed” my account. I called support and was told that’s what they were going to do. But then today on 2/24 I get notified that “$3,347.13 is being deposited into
  your account.” I have no clue what’s going on and why my money is being sent out and deposited everyday. It was received 2/23, transferred out 2/23 and deposited again 2/24. Why? I need to know where my money is and when I will get it. I’m tired of being hung up on by their rude customer support.

  Business Response

  Date: 03/08/2023

  MVB has received your complaint filed with the Better Business Bureau on February 25, 2023, concerning the status of your tax refund and your closed account.
  We researched your complaint and reviewed your account history. Your ****** ***** Money Spend account was closed on February 21, 2023, for activity that appeared to be suspicious occurring on the account. During our investigation limited information is shared to protect the integrity of the account.
  Check ******* was issued on February 23, 2023, for your refund amount and mailed to the current address on file above. Please allow 7 to 10 business days for receipt.
  We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible.