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Business Profile

Banking Services

MVB Bank, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for MVB Bank, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 20, 2023 I received a Refund Advance via ****** ***** Spend account, MVB Bank.. It is a requirement for the customer's tax refund to be deposited into the account if an advance has been received. Unfortunately the spend account was closed without ANY notice on Feb 7, 2023. I have made numerous attempts to resolve this matter via email with ****** ***** and MVB Bank. Still No results! This is a major inconvenience!
      My tax refund was sent to the closed account on Feb 23, 2023. Now I don't know when I will receive my refund.
      This sounds like a SCAM!
      I will seek legal action if this is not resolved immediately! I AM FED UP!

      Business Response

      Date: 03/09/2023

      MVB has received your complaint filed with the Better Business Bureau on February 24, 2022, stating that your account was closed without notice.
      We researched your complaint and reviewed your account history. On January 21, 2023, a purchase was made at Walmart and on the same date you filed a dispute ******* in the amount of $96.77 because you were charged the incorrect amount. During our research credits were made to your account from Walmart on the same day totaling $96.77 as a merchandise return and the dispute was denied.
      Your account was closed with a zero balance on February 7, 2023, because of activities that appeared to be suspicious occurring on your account.
      You contacted our support team on February 24, 2023 regarding a tax refund and you were informed that there were no pending deposits on the closed account.
      We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible.

    • Initial Complaint

      Date:02/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened my account after filing my federal and state taxes with ***** tax and due to the incentive I had to have a ****** ***** money spend account to get a refund tax advance. I got the loan for 2000 and was pretty happy originally with the offer. Until the other day I got my physical card and activated it which then closed my account! I have my federal and state taxes coming in which I depend on. I was given no notice it was closing and they even got my state taxes already! I called ****** ***** who had no explanation and simply told me they aren’t a bank and can’t help me and that they have no number for me to contact the bank. I call the bank and when they learn I’m a ****** ***** user they state they can’t help me to contact ****** *****. So they both tell you o well and have no communication between the two. I was told by the irs the bank would reject it and I would wait an extra six weeks and then get a paper check in the dang mail which is completely unacceptable but because I trusted this money spend account I’m screwed. The bank finally responded to an email stating they will mail me a check! Well why in the dang world would the bank issue me a check and not just reject it to go back to the irs?? They stopped responding via email as well. There has been no clarification and to be honest this is by far a bank that has no business working with a company like ****** ***** if they two have no communication system. They leave people scrambling and hoping and thanks to this bank I’m gonna be homeless because my landlord is already on me for my late rent but I thought my taxes were coming! DONT use this bank or ****** ***** it’s not professional not dependable and seems they need to launch an investigation as I found a whole community online of people in the same boat as me with zero explanation! How dare u!

      Business Response

      Date: 02/23/2023

      MVB has received your complaint filed with the Better Business Bureau on February 14, 2023, stating that your account was not accessible.

      We researched your complaint and reviewed your account history. On January 23, 2023, a deposit in the amount of $2,000 as a refund advance was deposited in the account. There were two transactions $1,000 each transferring the funds via **** *** with your digital debit card linked to your mobile device. A dispute was filed on January 26, 2023, for one of the transactions which was denied. The evidence reviewed shows that the transaction was completed with a digital card linked to your mobile device.

      On February 7, 2023, your account was closed with a zero balance due to the suspicious transactions that occurred and to prevent additional activity from occurring.

      We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible.

    • Initial Complaint

      Date:02/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed my taxes and had to set up a ****** ***** spending account to get the advance. In which is through the bank they use. Everything was fine until they decided to up and close my account days before km about to get my tax refund deposited into my aCcoint . I have children to feed and need this account back opened so I can get my taxes. They had no reason to close mu account. I made a dispute buy
      T that's cuz my phone was stolen. I was told I was getting a provisional credit which I never received. Alls I received was a closed account. And I needz it back open asap with my provisional credit I was promised as well

      Business Response

      Date: 02/22/2023

      Bank's response was mailed to Ms. ****** on 2/22/2022.

    • Initial Complaint

      Date:02/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed my taxes with ***** tax and got my refund advance of 3500 dollars deposited into my ****** ***** account. ****** ***** uses this bank and they locked my account and put it under review while my money is still in the account. I’ve called every number I could call, I emailed for the past week and no one is helping me. They all keep saying wait for an email from the higher up and then nothing. I even talked to fraud protection and they verified my transactions and said they unlocked my card on their end and still nothing because I have to wait for an email. This is really ridiculous how they have my funds and I have to access to them. I just want to be able to take my money out the account.

      Business Response

      Date: 02/10/2023

      Bank's response was mailed to Ms. ******* 2/10/2023.

    • Initial Complaint

      Date:01/31/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank closed my checking and savings accounts without notice or explanation. Also without sending my balance of funds in those accounts. They have simply stolen my funds. My accounts with the were through ****** *****.

      Business Response

      Date: 02/09/2023

      This letter is in response to your complaint filed with the Better Business Bureau (BBB).
      You stated in your complaint that your account was closed without warning and you did not receive the balance in your account.
      An internal investigation was performed on your complaint. On January 13, 2023 your accounts were closed due to the excessive number of items returned. Based upon the account terms and disclosures section Closing and Restricting Your Account, your account may be closed if you conduct transactions that result in ACH returns. In November and December there were a total of 25 items returned.
      A check was sent to the address on file in Littleton CO for the remaining funds in your account at the time of closing. The check was returned by the postal service. A new check was issued and mailed to the address in the BBB complaint on February 3, 2023. Please allow 7 to 10 business days to receive the check.
      We thank you for your patience as we reviewed your account. Our support team works diligently to research each inquiry and provide a response as quickly as possible. 

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a ****** ***** spend account through MVB Bank. My ****** ******** benefits were deposited on 9/1/22. They are refusing their funds. I have cancer and I need to get my medicine. I can't go to my cancer appointment. I have done everything they've told me to do and I can't get my money.

      Business Response

      Date: 09/20/2022

      Good afternoon,

      MVB has received your complaint filed with the Better Business Bureau on September 12, 2022, stating
      that you could not access your funds in your account.
      We researched your complaint and reviewed your account history. You reached out to our customer
      support team on August 31, 2022, regarding issues with linking an external account to you Spend account.
      On September 1, 2022, our member support team worked with you trouble shooting why you could not
      get your external account linked. On September 8, 2022, you contacted customer support that you were
      still having issues with linking your account. You were able to link your external account and transfer funds
      from your Spend account on September 10, 13, and 15, 2022.
      We regret any inconvenience. Our support team works diligently to research each inquiry and provide a
      response as quickly as possible. We thank you for your patience as we reviewed your account

      Thank you,

      Amy Baker

      MVB Bank

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They locked my account for absolutely no reason at all and every time I call I get the same bull crap story of it’s been escalated to a higher team but they only do things by email I couldn’t pay the bill I have over 1000 in my account and they refuse to unlock it and are stealing my money I haven’t received any emails nothing on that is going on. And they had 0 reason to lock my account and put it under review
      Please unblock my account, let me withdraw my remaining balance and close my account, this is ridiculous

      Business Response

      Date: 08/11/2022

      Date Sent: 8/11/2022 3:14:35 PM
      This letter is in response to your complaint filed with the Better Business Bureau (BBB).
      You stated in your complaint that your account was locked and you did not have access to the funds in
      your account.
      An internal investigation was performed on your complaint. Our support team locked your Spend account
      on July 30, 2022, because of unauthorized transactions filed on July 27, 2022, that included 10 Cash App
      transactions for $1,530. This action was taken to protect your account funds from any further
      unauthorized charges while an investigation was conducted.
      On July 27, 2022, a provisional credit notification letter was sent to you to inform you that your account
      had been credited $1,530 for the unauthorized transactions until we could finalize our research. On
      August 4, 2022, a notice of final determination letter was sent to inform you that our research confirmed
      that an error had occurred and the provisional credit would remain in your account.
      A disengagement letter was sent to you regarding the closure of your account on August 8, 2022. The
      remaining balance of your Spend account was transferred to your linked external account.
      We thank you for your patience as we reviewed your account. Our support team works diligently to
      research each inquiry and provide a response as quickly as possible. 

    • Initial Complaint

      Date:07/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NEVER EVER DO BUSINESS WITH THIS BANK. DO NOT OPEN AN ACCOUNT. DO NOT BE TEMPTED WITH INCENTIVES. I opened my account t**ough ***** *** when I filed my taxes earlier this year. It is technically t**ough ****** ***** but this is the actual bank.

      I did an adult name change. They blocked my account because I received a direct deposit from my payroll company. The same deposit I receive every single week from the same employer. The same amount. The same day. Everything was the same. They blocked my account and refused to unblock it with my documents for my name change. My drivers license and my court document proving my name change .. both 100% valid and legal documents. I also have my updated social security card.

      10 business days was the time frame I was told. They refused to let me speak to anyone other than the customer service number I called. There are no people to talk to. No way to communicate with the department that blocked my account.

      I asked what would someone do if this is their only account. Their only money that they have. They receive their direct deposit and their account is blocked. No money for anything for 10 business. No one cares. No one can help. They don’t respond to emails. I have no idea when or if I will get access to the money in this account.

      SO DO NOT DO BUSINESS WITH THIS COMPANY!!!

      Business Response

      Date: 07/21/2022

      Date Sent: 7/21/2022 9:11:02 PM
      MVB has received your complaint filed with the Better Business Bureau on July 12, 2022, stating that you
      could not access your account funds.
      We researched your complaint and reviewed your account history. On June 29, 2022, a deposit in the
      amount of $30.00 from ****** ** Payroll was made in the name of ***** *******. Our team locked the
      account because the name on the deposit did not match the name (***** ********* *****) on the account.
      You received notification via email on July 6, 2022, regarding your account being locked and requesting
      an explanation regarding the name discrepancy and requesting a copy of your government issued photo
      ID.
      This requested information was received and reviewed, and you were notified on July 10, 2022, that your
      account was unlocked. You accessed your account on July 10, 2022 and initiated a transfer to your linked
      bank account.
      The security of your account is very important. In our Account Terms and Disclosures Section VI Electronic
      Funds Transfers Disclosure/terms – Direct Deposits, it states that “the recipient’s name on any such
      deposits we receive must match the name of the ****** ***** Money Spend accountholder. If a direct
      deposit is received in another name, we may return such deposits.”
      We thank you for your patience as we reviewed your account. Our support team works diligently to
      research each inquiry and provide a response as quickly as possible. 

    MVB Bank, Inc. is BBB Accredited.

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