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Business Profile

Garbage Removal

Morgan Sanitation & Recycling Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We pay for trash service. Unfortunately Morgan Sanitation is the only trash service in the area because they hold a contract with the area. They have not picked up my trash in over three weeks. I have called repeatedly, spoke to different people and they kept assuring me they would send someone to get it. I even reached out to a manager via social media and she said she would get it done. It still has not been picked up. Animals are getting in the trash, it smells, and it just make the house and the value of the home deteriorate. It’s unsanitary to have trash sitting for weeks, it attracts rodents!! I asked about a prorated bill and was told that they don’t do that but if I wanted to take the trash to the landfill myself they would reimburse me for that bill. That does not include time, gas, mileage in vehicle. The animals have been in the trash so much that they have pecked the sticker off with the account number and I have had to request a new one ! If a company holds a contract to monopolize the area than it should provide the service that’s paid for. My next bill is coming up and I haven’t even received the services for the bill I paid for in December .

    Business Response

    Date: 01/08/2025

    THRU CHRISTMAS THE LANDFILL WAS CLOSED 2 DAYS AND ALSO 2 DAYS THRU NEW YEARS.  WE HAVE BEEN OFF 2 DAYS FOR THE BAD WEATHER THIS WEEK.   THESE TRUCKS WILL NOT GO IN HOLLOWS ON ICE AND SNOW.   CREDIT WAS ALSO GIVEN FOR THE MISSED WEEKS.  I HAVE APOLIGIZED FOR THIS AND I DID TELL THE CUSTOMER THAT I WOULD COME GET IT MY SELF BUT WE HAVEN'T WORKED IN THE LAST 2 DAYS.   AS SOON AS WE CAN I WILL GO GET HER TRASH.  

    Customer Answer

    Date: 01/08/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    ******* ****

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried for over a month to get a new sticker sent to me. They keep telling me they’re sending one, but I am yet to receive it. They also keep saying they will pick my trash up, but it has been over a month since it was picked up last. My bill it paid up to date. I have tried contacting them for the last few days with no response. This is a recurring issue.

    Business Response

    Date: 11/25/2024

    I have spoken with this customer on the phone and on ********.  I have mailed her 3 stickers; I cannot help she hasn't received them. I mail them to the same address as her bill.  Her original driver was out this past week due to injury and new guys was doing the route, if the sticker wasn't pulled every 3 months this would not be a recurring problem.  her driver will be back this week.

    Customer Answer

    Date: 12/01/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      

    While I admit I have been late a few times, they always get their money. If I’m late I don’t say anything until the following week after my payment has been received just to keep trouble down. I tried for over a month to get a sticker, yet I have no problem getting my bills via mail. The original driver being out has absolutely nothing to do with me paying for a service and not receiving it. That is the business’ responsibility. While I would like to add I finally (as of yesterday 11-30-24) received my sticker after asking for one since 11-7-24. This business has such potential to be amazing, but the way it is ran sometimes is not professional at all. 


    Regards,




    ***** *******

  • Initial Complaint

    Date:10/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother in law used their trash pick up service they tell you they’ll pick up once a week but they don’t you’ll be lucky if it’s once a month. I called for myself for trash kick up the lady I spoke with said they charge 31.99 a month for 8 bags a week if you go over it’s. 1.25 per bag your only allowed to use 30 gallon bags I’m not sure if they can tell you what size bag your allowed or not I have a family of 7 that’s not big enough well go through 8 before Thursday I’ve called other trash companies and they all say they can’t run in my area because Morgan sanitation has a hold on the area that’s all fine but they need to do better if that’s the case I’ve seen first hand how they do their jobs 31.99 a month is a bit much for nothing

    Business Response

    Date: 10/10/2024

    We have cameras and trackers on our trucks, and they do run every week. If they are behind, they will run on Saturdays.  You are welcome to use any bag size you want we suggest that you use 30 gal.  you are allowed 8-30 gal. bags a week. if you have more it is $1.25 per bag.  If you use contractor bags they count as 2 bags.  that bag limit is in effect thru public service commission in Charleston.   The bigger bag you use the more it will weigh.  if it exceeds 30lbs the guys do not have to pick it up.  so, we run our business thru public service and that is the rules they gave us to go by.

    Customer Answer

    Date: 10/11/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [Provide details of why you are not satisfied with this resolution.]



    Regards,



    ***** ******

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our garbage has not been picked up for the last two or three weeks we would like to have it picked up and someone to let us know why it is not being picked up. We are still paying the bill. Thank you.

    Business Response

    Date: 07/22/2024

    THE only time this was missed was during the week of 07/17/2024 due to state road had the hollow blocked.  The truck could not get by them.

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for trash pickup services & they drive by but don't stop. I've called the office but they don't answer or return my calls. Now they are asking for another payment. My daughter has been taking my trash off.

    Business Response

    Date: 07/08/2024

    We have two phone numbers ************ and *************   We answer every one of our calls.  If she would call and talk to me, I will get this straightened out for her.  Our office hours are 7:00am to 3:00 pm Monday thru Friday.  We are out to lunch 12 to 1:00.   

    Paula M*****

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like so many, the service we get from Morgan sanitation is probably the worst of any business I have ever dealt with. They never run on a regular schedule, if they run at all. When you call them they are so rude and degrading that they make YOU feel bad for complaining. Complaining about the services they are paid to do. They know they have no competition, so they, as the woman in their office told me, "couldn't care less" about complaints. Kinda sums it up to a tee!! Oh, and even with this horrible service, they want to INCREASE the monthly fee!!

    Business Response

    Date: 11/08/2023

    This lady called being so rude to me I told her that I was just an office worker.  I told her that if she was missed yesterday, I was coming back that way today and I would look for her.  she kept telling me that she was calling public service and I replied that I would receive an email that I work close with them to get problems resolved.  she then said to me that I was very unprofessional, and I didn't care about people.   I replied with I am trying to help you all I can do is come back today and get you. she then hung up on me.  to my knowledge I got everyone on this run with a sticker.   I have even googled earth this location and I in fact got every one in this location.

    Customer Answer

    Date: 11/14/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [Provide details of why you are not satisfied with this resolution.]



    Regards,



    ***** ****

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Morgan Sanitation has not picked up my trash since the beginning of September and I have paid up up until December. I have called them multiple times and they said they would get it but still haven’t up until this point and time(October 30, 2023). I have been in the hospital recently and have health issues that make it difficult for me to move around freely. My trash has been piling up and now animals have got into it and caused a mess in which I cannot clean up because of my condition.

    Business Response

    Date: 11/06/2023

    the issue was Ms. ******* did not have a sticker and I did in fact take 2 months off her account.   She just called the office a week ago to get the problem resolved.  If she had been left 2 months she would have called before now, but I still gave her credit for the months she said she was missed.

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the only garbage service in the area for one. Secondly another service can’t come in due to some sort of county rules from my best understanding. I pay this service monthly and routinely our garbage isn’t picked up. Today I called to ask why and the lady said because we don’t have a sticker for their service. Mind you, we’ve paid them for YEARS. We’ve requested new stickers and it’s been roughly a year since we’ve had one, they never get sent. I’m really tired of waiting near the road for whenever the truck does run 10am-2am to catch the driver (whoever it may be that week) to prove we are paying customers!! We have no other trash service in the area and no choice but wait on Morgan Sanitation to come by or keep passing us. I spoke to a lady today that told me she would mail a sticker but didn’t know if it would be here by pick up next week. I said so I’m paying you for a service that I don’t get because you aren’t providing a sticker that you require for your service.

    Business Response

    Date: 10/11/2023

    IN RESPONCE TO THIS LADY'S COMPLAINT.  WE ALWAYS SEND STICKERS WHEN SOMEONE CALLS.  IT IS THE CUSTOMER'S RESPONSIBILITY TO ALWAYS MAKE SURE THEY HAVE A STICKER.  WE, LIKE ANY OTHER BUSINESS DO HIRE NEW PEOPLE FROM TIME TO TIME AND IF A NEW DRIVER GOES OUT AND DOES NOT SEE A STICKER THEY WILL NOT PICK UP.  WE PULL STICKER'S WHEN AN ACCOUNT IS PAST DUE OR SOMEONE QUITS.  I DID INDEED TALK TO THIS LADY ON THE PHONE AND I DID TELL HER THAT HER STICKER MAY NOT ARRIVE BEFORE WE RAN BUT I WOULD HAVE A NOTE SHOWING SHE WAS A CUSTOMER UNTIL SHE GOT HER STICKER. I DID IN FACT GET HER TRASH WHEN I RAN.  I HAVE COUNTINUED TO PICK HER UP EVERY WEEK.  WE DO NOT HAVE A SET TIME IN WHICH WE RUN. THINGS HAPPEN WE ARE HUMAN, TRUCKS DO BREAK DOWN, PEOPLE GET SICK AND ETC. BUT WE DO STRIVE TO PICK CUSTOMER'S UP ON THEIR REGULAR DAY.  

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started trash services at Morgan Sanitation 3 weeks ago. I’ve made 2 monthly payments already and they have not picked my trash up the first time yet. I have called and called them and just keep getting told he will be back in your area again on Saturday. This is unacceptable when I’ve done my part and paid them. My account number is ****** 

    Business Response

    Date: 08/22/2023

    In response to this complaint, at the time this lady signed up the original driver got killed in a horrible accident and I did have to hire a driver and helper to replace the employee we lost.  They have to have time to learn the areas.  I started this ladies service for September 2023.  She has credit that pays her thru October 2023.  I have spoken to her son a few times and apologized for the recent misses, and it is not our intention to miss them.  I have googled earth the location and went over this area with the guys.

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are always up to date on our bill although the trash truck never comes. It has been over a month since our trash was picked up but they insist we pay $1.25 per extra bag of trash after 8 bags. My garbage cans are spilling over, animals are getting in it and they will not answer the phone. They need to be completely shut down. This is ridiculous.

Morgan Sanitation & Recycling Corp is NOT a BBB Accredited Business.

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