Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had so many issues with getting our trash picked up. Trash is included in our rent. We have been told at one point they were advised by the DOH to not cross a drain pipe there for they were unable to get our trash for 2 weeks, you don’t have to cross that drain pipe to get into our drive way. Now we are currently going on 3 weeks with no trash pick up. They did run for half of the hollar friday and said they needed to empty the truck and come back after to get the remaining of the hollar which they have yet to do. I myself have called them multiple time to know when the truck will be running and get told “they always run on Tuesday mornings” which is a lie as they run when they want no matter the day or time if they even run at all.

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We may get lucky and our trash is picked up every 2 to 3 weeks.suppose to be picked up every Tuesday that doesn’t happen. I have bear problems the bear has already got into my trash several times just about destroyed my trash bin had to pay to get it fixed. I call Morgan sanitation they say they’re running that day never show.. they already have a rating of D-. Plus my trash is included in the rent to ******** land company. This issue needs fixed or we need a new trash company. Right now we are on our 3rd week of no trash pickup

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Morgan Sanitation & Recycling Corp regarding complaint ID *********
  
  
  
  Regards,
  
  
  
  Stephanie *******

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For six months we paid our bill and every week we sat our garbage out but our garbage wouldn't be picked up. Animals would tear it out and we would have to rebag it then end up paying landfill fees to haul it off to the local dump. After six months I finally got a hold of someone at Morgan's. We were told their truck could no longer make it to our bin but yet they never called to tell us. They kept letting us pay our bill every month. On June 10, 2022 we were promised a refund of $100. Here it is 12/18/2022 and we still have not received our refund. This company is a joke.

  Business Response

  Date: 01/09/2023

  A check has been issued on 01/09/2023. this happened because of an oversite. we greatly apologize.  

  Customer Answer

  Date: 01/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ******* *****

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have struggled with them to do their job and pick up our trash for 6 to 8 months now. We pay our bill monthly and it's supposed to be picked up once a week. And for months now they go weeks on weeks before coming to get the trash. We then have so much piled up it gets tore up by birds and animals and grows maggots. I have exhausted every way to fix the problem and its not getting solved. I call and ask and no one ever gives me a answer to why they don't come weekly or on time. I am fed up with sitting my cans out for pickup and then it doesn't get picked up. It's our entire community where we live that never gets trash picked up. They are not a very good business. I have called and asked other local trash companies to take over my house and am told oy morgan sanitation has rights up here and they aren't allowed. So I need help on if I can onmy pay one company to come get my trash why can't they seem to do their job. The entire community is fed up and wants a new garbage company. I am very tired of cleaning up trash and maggots because they never come on time. Today we're over 2 weeks of waiting for this load of trash to be picked up. Thank you so much. Any help you can give us would be great.

  Business Response

  Date: 09/02/2022

  I have called Ms. ****** on 2 occasions, the first of which was quite pleasant, in which she stated that she had encountered some missed pickups over the last several months. After I received the BBB complaint, I again called her and we discussed the issues at that time. I had also learned through our office that her grandmother, ***** ******* had sent hers and Ms. ******'s garbage fees in one check with no other names or account numbers so Mrs. ****** had received full credit for the payment which made Ms. ****** delinquent and created some missed pickups for supposed non-payment.

  Our company has hired or attempted to hire 6 different drivers since June 2, 2022, to replace one who died on that date, and one who retired, and one who found employment elsewhere. Losing these 3 drivers happened within a 3-week period. Hiring is only one part of the process since drivers must learn their routes and become familiar with the areas in the 3 counties we serve.

  Additionally, it is true that we do have breakdowns with our trucks that is beyond our control. There are times we must travel out of state to secure parts with which to repair them. Subsequently, repairs can take some time.

  I again called Ms. ****** on 9/1/22 and she confirmed that her garbage has been picked up every Wednesday for the last 3 weeks and she has no further issues. She has my phone number to call me if any further issue arise.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash service is paid up for the year. They are to make weekly runs, but hardly make it regularly. They always have an excuse that their truck is broke down or something in that nature. Our entire community is begging for a more dependable service for our area. Trash keeps piling, yet if someone doesn't pay them for a month they don't run, they cut you off. Please help! It is becoming unsanitary for many in our area.

  Business Response

  Date: 09/02/2022

  I called Ms. ****** today and she stated that she had encountered some missed pickups over the last several months. Ms. ****** is the aunt of ******* ****** under ID ******** and they live between 1/4 and 1/2 mile of each other, according to Ms. ******.
  Our company has hired or attempted to hire 6 different drivers since June 2,
  2022, to replace one who died on that date, and one who retired, and one who found employment elsewhere. Losing these 3 drivers happened within a 3-week period. Hiring is only one part of the process since drivers must learn their routes and become familiar with the areas in the 3 counties we serve.
  Additionally, it is true that we do have breakdowns with our trucks that is beyond our control. There are times we must travel out of state to secure parts with which to repair them. Subsequently, repairs can take some time.
  Ms. ****** confirmed that her garbage has been picked up every Wednesday for the last 3 weeks and she has no further issues. I informed her that she could call me if she had any further problems and that I would give credit to anyone who had to take their garbage to the landfill.