Complaints
This profile includes complaints for Mountain State Oral & Facial Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:07/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son had to have oral surgery. A price was quoted and payment up front was demanded and paid. A few weeks later, a bill for an additional $715.00 was recieved in the mail. If you quote me a price and demand payment up front, it's not even ethical to come back and demand more later.
Business Response
Date: 07/28/2023
The patient was referred to our company for the removal of 4 wisdom teeth. Wisdom teeth can be classified by 4 different degrees based on the position of the tooth under the bone. The doctor will not know the degree of impaction until the surgery is performed and the price can change based on how the teeth have to be removed. This patient was private pay, and all 4 wisdom teeth were completely covered by bone, and this changed the price of the surgery which is why a balance was left after surgery. We are very sorry that there was confusion for the patient and guardian, but I have attached the surgery estimate that the guardian signed which includes the full total cost of the surgery and the signed financial policy which states the patient and guardian are aware they are responsible for any remaining balance on the account. Hopefully this will clear up any confusion regarding the account balance.
Initial Complaint
Date:05/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They did surgery on me without putting me to sleep without my permission and did not give me medicine to adequately manage my pain and I had to go to the ER. I then had to go back and they again operated on me without medicine or numbing for pain. They treated me very bad and treating me like a drug addict.Business Response
Date: 05/22/2023
We are responding to the complaint filed by our patient ****** *****.
The patient was seen by Dr ****** ********* on 5/4/2023 for surgical debridement of a tooth extraction site. This procedure was done under a local anesthetic. The patient signed all surgical consent forms and the patient was aware and acknowledged that this procedure was not going to be performed under general anesthesia. I have attached the consent forms to this response.
Also, with this type of procedure it is not protocol to give any pain medication post operatively other than over the counter pain medication. There is no documentation that the patient ever called back after the procedure to request any pain medication or complain about any post operative problems.
Hopefully this clears up any confusion for the patient.
****** ******
Mt State Oral & Facial Surgery
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