Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 Chevrolet TRAX in December 2023. I bought the platinum extended warranty for $1000. The vehicle is still under the “bumper to bumper” 36,000 mile warranty. The vehicle has approximately 34,600 miles.
  
  On April 7, 2025, the vehicle gave a check engine warning light. I was out of town and had the codes read. The issue is a mechanical issue with the computer system communicating with the sensors of the vehicle. After getting the vehicle to Dutch Miller. I was advised by the service advisor, Kenny, that the vehicle may shut down on me. It was a walk in no appointment. He advised they couldn’t look at it that day.
  
  I was advised by Kenny, the service technician that given the codes that it was showing that it may not be safe to drive because the vehicle may unexpectedly “shut down and turn off”.
  
  The extended warranty covers the expense of a rental vehicle. I asked Kenny the service advisor about getting me a rental car. He said “I couldn’t get a rental car until they had a diagnosis and he could open a claim, and he would try and get them to look at it that day”.
  
  I heard nothing. I called and spoke to the service department this morning. April 8, 2025,,I was advised they were trying to work it in with no guarantee and I could not get a rental car until they had a diagnosis. I am requesting rental reimbursement for a vehicle, and loss of wages.
  
  As stated in the platinum extended warranty agreement I am entitled to a rental car, they have had the vehicle over 24 hours. I drive for a living and i am losing approximately $200 a day by this vehicle not being available to drive and no rental car that I can work in.

  Business Response

  Date: 04/15/2025

  Dutch Miller's Service Dept. arranged to take in Mr. ********** vehicle right away as a walk-in, and had a diagnosis the very next day. Our technician discovered that a rodent had caused the problem by chewing through an electrical connector. For this type of issue, Mr. ******** could likely seek reimbursement with his insurance company. But we were able to get Chevrolet to cover the repair under their goodwill program so Mr. ******** would not have to make an insurance claim. His extended warranty and the factory warranty covers failure of parts and mechanical, but not issues such as this one. Dutch Miller Chevrolet appreciates his business and looks forward to serving him in the future. 
  
  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  *** ********

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed an agreed to contract in salesman’s office. They had me go across street to finance office and sign few more documents. I sign on a tablet he had there. He said to just sign here on the tablet one time will keep you from signing so many papers. So I did so. Remember We already agreed on a price over at salesman’s office and I signed it. So I figured everything was good. He printed off the paperwork for me stuffed them in an envelope and said congratulations. Said thank you and left. Later that evening at home looked over my paperwork and saw that they added 5000 dollars to the price of my vehicle. For a service contract and gap insurance which no one at no other time mentioned it or offered it. I went back the next business day. Spoke with finance guy who done my paperwork. He said he would take it off. Told them it was wrong what they did. He don’t worry about it we’ll take it off. This was end of December it’s now the end of February and it has not been removed. I’ve emailed and emailed. That is pure thievery to me and slot of people to make a profit very sad a business would take advantage of a customer that has come to their to shop and then you rip them off to make a profit. I’ve heard bad things about them at Dutch Miller Chevrolet in Huntington Wv. But I was willing to take a chance because I saw a vehicle I really like. Wish I hadn’t now. I will travel my word to everyone I know to never buy a car there again. What a shame.

  Business Response

  Date: 03/06/2025

  The General Manager reviewed the documentation, the finance transaction, and spoke to the staff about Mr. ****** concerns. The extended warranty and GAP coverage were negotiated upfront with the sales associate, and the truth-in-lending disclosure was reviewed and disclosed on video with Mr **** in the finance office. The General Manager called and invited Mr. **** to visit the dealership and review this with him. Unfortunately, his schedule has not yet allowed for this visit, but the General Manager is happy to sit down with Mr. **** and review this whenever it works for him. If cancelling these products is his decision, we just need a signed cancellation form, which can be done by visiting the dealership.

   

  
  

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car brand new in 2021. It is a 2022 ******* Palisade. In June of 2023, I began to have issues with the vehicle. The vehicle has since been in and out of the shop for a year now & is still not fixed. I have opened case after case with ******* & all they have done is send me a check to cover one car payment. Sometimes the issues I have with the vehicle is a reoccurring issue, sometimes a new issue comes up. I can't even tell you how many times I have had my vehicle in and out of the shop within the past year. This last time, it was there for 2-3 weeks, they swore it was fixed and I received my vehicle back and did not have it for 24 hours and the same issue was occurring. ******* will not buy the vehicle back nor trade it for a similar one. I just keep getting the run around and it's the same thing. Take it to the garage and fix it then 1-2 months later I'm right back there.

  Customer Answer

  Date: 06/03/2024

  I have contacted ******* & looked into the lemon law & buy back option they have, but I do not qualify for either.

  Business Response

  Date: 06/10/2024

  We have worked very hard to provide Ms. ******* exceptional customer service and accommodations with our loaner vehicles at Dutch Miller *******’s Service Department. 
  It is unfortunate that her Palisade has had defective parts that have needed replacement and that another intermittent issue arose. ******* is working to assign a field technician to come and work with the vehicle. If she would like to pursue a buyback with ******* or receive further compensation for her troubles, she will have to communicate with ******* as those requests fall under the manufacturer’s potential obligations. General Manager Aaron M**** has agreed to provide her with a complimentary appraisal for a trade of the vehicle. If she pursues this avenue, she should bring any paperwork from the originating dealer where the vehicle was purchased

• Initial Complaint

  Date:12/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a jeep 2 years ago this month! It has been my 4th vehicle from there. My jeep has been in the shop 5 times. Service Department is a joke. They have poorest attitude,LIARS. Have put a single mother with an autistic child with lots of schooling and therapies in a tough spot! November 2nd I put it back into the shop for the 5th time. They had stated it needed 3 new axles b/c broken. It has now been 8 weeks and I still do not have my ONLY vehicle! Everytime I called in I received different stories. I was told they would look into my warranty about getting a rental car but would only be good for 10 days. Well guess what? Still nothing. Not a loaner car, not even a phone call!!!! On December 16th we made yet another call to check in. The prior week we were told we would be able to get my car and it be ready by Wednesday that the last axle would have been in and put on. On Saturday we were then told that the axles were being cut out bc of such problems. Now we have no axles being fixed!!! I was informed by a friend my vehicle was still on the lot. We drove up to see and it was! It had never been touched!!!!!! We spoke with a manager who then found out that the service ticket and parts were never ordered!!!!!!! Here it is 8 weeks now. I also have documentation of my car being supposably ready for pick up on the 24th of November due to declining services!!! That's a LIE!!!! They had stripped and swelled my lug nuts so bad you can barely get them off from the last time it was in the shop which shouldn't even be touched bc that was for transmission issues! Again I was told nothing wrong. I know I am a woman but I'm not ignorant or a child. I'm tired of the treatment tired of the lies. Furthermore we looked into trading it in but I was taken advantage of and bought the vehicle for more than it was worth with that being said I'm upside down over 10,000! I asked was for the truth, my vehicle fixed, or to make it right and buy the car back and help get something reliable!

  Business Response

  Date: 01/02/2024

  Due to unforeseen and unfortunate circumstances it is taking a little longer than anticipated to complete this repair. We are doing all we can to complete this repair as soon as possible. In the meantime, we have provided Ms. ***** with a rental vehicle and will cover the $44.00 per day rental charge while we work to complete the repairs. Should there be anymore related concerns or issues, Ms. ***** can contact Aaron *****, General Manager at ************.
  

  Customer Answer

  Date: 01/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

   

  The unforseen circumstances is not bc of timely fashion. It's all due to being lied to. To someone who failed to do their job! To continue to lie! We were supposed to have the rental car the Friday before Christmas was told that Thursday it be ready by 3 that it was going to be gassed up and cleaned. We waiting no phone call. We waited Monday and Tuesday nothing! Finally Weds when I submitted the complaint is when we were told again a lie was told that they tried getting a hold of us. Did not happen. Further more the supposed RENTAL CAR that is costing dutch miller 44.00 a day they say, is actually one of their loaner vehicles. It has temp tags which is also from dutch miller!!! Not to mention it's a piece of crap vehicle and not even clean! I do believe there is blood on the sun visor. Which I have uploaded pictures of proof!! So yes they finally after 8 weeks of not having a vehicle they gave me one. But they will not sit there and say that they are paying for me a rental car and waiving the fees. That is false!!!!!!!

   

  Regards,

  ***** *****

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken by phone.  Consumer has no email.  dh

  August 29, 2023 Mr ******** purchased a 2014 used **** ********** motorcycle.  It is paid for, he has all paperwork, except for the title.  He has made multiple attempts to get an answer from someone at the dealership without success.  He just wants the title.

  Business Response

  Date: 11/16/2023

  We reached out to Mr. ******** and made arrangements to send him a duplicate title, as it appears the original never got there. We will send it by mail and will follow up with Mr. ********. We apologize for the inconvenience.
  
  

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Mr ******** has told BBB today that he has not yet received a title for the motorcycle as promised.  
  
  
  
  Regards,
  
  
  
  ******* ********

  Business Response

  Date: 11/28/2023

  Title was taken to WV *** Tues. Nov 21st for processing. Our courier returned there on Wed. Nov 22 to pick it up but the *** had closed for the Thanksgiving holiday and was closed Thurs. & Friday. Title was picked up Mon. Nov. 27th and overnighted to customer via ***. He should receive it today, Nov. 28th. Tracking #******************.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen and recovered. I was told by insurance company I had to take it to a dealership to have it fixed. They have had it for 4 weeks said they couldn't start on it until 8/7. When that date came and went called was told they didn't know when they would get the part. Called again around the 14th and was told the parts would be there on Aug 20th I know a Sunday but ok. Call on Aug 23 was told they are working on it and should have it back Friday or Monday. Decided to drive by on Saturday the 26th the car was still parked where it was on the first day they had it. Husband called Aug 28th and no one could give any answers as to when the call would be fixed. There have been recalls on the car as well. I need my car back and no one will tell me when it will be ready

  Business Response

  Date: 09/01/2023

  We had multiple communications with the customer, though we will work to always do better. There were parts for their vehicle on order and as we received parts, we needed to move the vehicle manually in and out of the same spot that was close to the bay door to make the repairs because the vehicle was inoperable due to needing an ignition switch. We received the final part to complete the repair 8/31/2023 and the vehicle was completed and ready for the customer to take delivery on 9/1/2023..

  Customer Answer

  Date: 09/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  Robin *******

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle December 2021 it is now March 2023 and my vehicle has been in the shop 2x. This time I have it in and they said they would be working on it. Well here it is 3 weeks and still nothing. It has a broken sway bar and I have a 2 year old who I have to make sure is safe. I asked for a loaner car they said they didn't have any so I asked if they could give me a rental bc i felt it was unsafe to be driving mine. They said they couldn't. Well I feel they are going to be reliable for any injuries or accidents due to this is my only transportation that I have to drive. They people in the service department are very disrespectful and hateful. They do not car nor want to help.

  Business Response

  Date: 03/23/2023

  Complaint was sent today to ***** ****** General Manager of the Chevy location. 

  Business Response

  Date: 04/03/2023

  Reply from General Manager Aaron M****:

  The sway bar was not “broken”, the opening for the sway bar end link had elongated due to the failure of the sway bar end links and was causing a noise. The technician, a GM world-class certified, master ASE technician deemed that it was safe to drive at the time of diagnosis. This was the reason that the customer wasn’t provided a rental between ordering the parts and the repair appointment. After the repair the vehicle was driven by the same GM world-class certified, master ASE technician who diagnosed it and verified the repair was completed.
  As far as the timeline of three weeks, with national backorders and transportation conflicts we are at the mercy of these providers. Fortunately, it was only a few weeks and not several months as experienced by some customers.
  Purchasing a vehicle whether new or used, in this case used, will incur expenses due to wear and tear, environmental exposure and time.
  We do our best to accommodate our customers with alternative means of transportation through our self expense loaners vehicles, regardless of having no obligation but try to reserve these vehicles for customers that have vehicles that are inoperable.
  I see no further action necessary and believe the concern was remedied appropriately and as efficiently as possible....

• Initial Complaint

  Date:03/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dutch miller delivered my car late while failing to honor my driver's license. now it is failing to pay the taxes and has not registered the car, on time, as negotiated with Aaron Miller, GM. Have Miller register the car, and pay all taxes by noon, today.

  Business Response

  Date: 03/23/2023

  Our obligation based on the purchase of the vehicle is to set up taxes due to the state. Customer lives in SC where property taxes are required to be paid when vehicle is registered. This is the customer's responsibility as outlined by ***** *** with the SC DMV and ******* Murphy, ********* County SC Auditor. It is not stated in any agreement that Dutch Miller would pay the property taxes.

  Business Response

  Date: 04/03/2023

  Response from General Manager Aaron Myers:

  Nowhere is it stated that the dealer would pay property taxes. If that was outlined and defined, then proof would need to be submitted. When it comes to the sale of a vehicle, if it is stated all taxes would be paid, that would pertain only to the taxes of the vehicle sale.

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau: all taxes means all taxes. It does not specify certain things. All taxes means all taxes.
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June I purchased (on loan) a 2022 Kia Forte GT. I was sold an extended warranty program as it would extend my loan but lessen my payments. I also had gap insurance. It only had 5024 miles on the odometer however I drove it on the interstate from Huntington to Charleston and the car went into limp mode. I booked an appointment with Dutch Miller Kia to have it looked at however I was told there was no CEL and it was raining so they could not test drive the car. This is after waiting weeks for an appointment. I am not here for a complaint on what it took to get the car fixed, which was a fiasco in itself and the fact that they denied a loaner car because they didn't know what was wrong with it... Because they wouldn't look at it, is a whole other issue. Once I got the car fixed after months, I had other reasons to add in, but as Dutch Miller is the only kia dealership in a reasonable range, I decided to trade cars. I traded the Kia and a Camaro for an Audi. I was told to check with Dutch Miller Chevrolet as I would be owed a prorated refund on the warranty policy I purchased, along with gap. I provided documents to Dutch Miller Chevrolet, who did not say there would be any issues with this. I was told (after asking) that I would receive a check in the mail. The car loan for the Kia was paid off through trade on September 9, 2022. I have been to Dutch Miller three times and have called more. I have yet to see any said check nor any updates on why I do not have it. I did not have the car long. Last week I was told I should have it by Wednesday. It is now Thursday, February 23.

  Business Response

  Date: 02/24/2023

  Customer's refund checks were mailed to her on Feb. 23, 2023. Gap refund for $781.46 and First Mechanics Service Warranty refund for $1,657.51. Customer was called and informed on 02.24.23.

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 19, 2022 I went to Dutch Miller Chevrolet in Ripley West Virginia to buy a vehicle. My father accompanied me to the dealership. I picked out a 2009 ****** ****** which was supposed to be certified used vehicle. Meaning that the car had been inspected. The salesman, my father, and myself went for a test drive. While driving my father kept hearing a thump in the back. He and the salesman spoke about the thump. My father thought it was the shock. The salesman agreed. My father said they were not hard to change it wouldn't be a big deal. During the sale of the vehicle the salesman said that there was an extra 400.00 for a tracking thing for the vehicle. I told him I did not want the tracking to take it off. The salesman went to his sales manager to see if he could take it off. He came back and told me it was mandatory for me to have on my vehicle that he could not take it off the sale. I was frustrated and went along with it. This should have been the first clue to walk away from this dealership, but I did not.
  The salesman took me to the sales manager to close the sale. I paid cash for this vehicle. I had just gotten my tax return. I am on a limited income with three kids and needed something reliable to drove. I paid 8500.00 cash. With tax and the extra for the tracking I not want, the total sale was $10,287.86,
  On the way home the vehicle started acting up. It started to spit and sputter with all the dash lights coming on. I called when I got home to tell them. They told me to bring it in Monday to see what it was. It was the alternator. They fixed it no charge.
  Now back to the clunking in the back end of the vehicle. My father is a very busy man. Works all the time and is a single parent. He finally had time to fix the shocks that he and the salesman thought was making the clunking sound. Upon taking off the back wheel, he looked at the shock. He didnt find anything wrong with it. I don't have enough room to finish the com

  Business Response

  Date: 09/29/2022

  Dutch Miller Chevrolet of Ripley ("DMCR") has addressed this matter with the customer directly, and it is understood that the customer has no ongoing complaint with respect to DMCR.