Complaints

This profile includes complaints for SelectDecks LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SelectDecks LLC has 5 locations, listed below.

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  SelectDecks LLC

  1253 Canyon Rd Suite 13 Morgantown, WV 26508

• 

  SelectDecks LLC

  364 Patteson Dr #273 Morgantown, WV 26505-3202

• 

  SelectDecks LLC

  1121 Boyce Rd Suite 200 Pittsburgh, PA 15241

• 

  SelectDecks LLC

  50 Catoctin Cir NE Suite 101 Leesburg, VA 20176

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  SelectDecks

  2000 Coombs Farm Rd Ste 102 Morgantown, WV 26508-1126

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Select Decks and ******** **** Timeline -6/1/23 @ 3:00pm – ****** *** **** met with ***** *** *** at Select Decks showroom. ***** *** *** made start date first week of July with a lead time of 4-6 weeks. -6/7/23 – contract was signed and deposit made of $34k. -11/1/23* ***** messaged ****** *** **** on dashboard acknowledging our “patience as they have been dealing with field crew challenge. With an estimated start date of 11/20/23.” Materials were dropped off in our front yard and went untouched for weeks. Footers were dug and their failed inspection. -12/19/23* ****** contacted her lawyer and he advised her to ask ***** for a date the project would resume requested by her lawyer. He answered that day and said they were waiting on green light about footers still. -**** has been calling and texting ***** through this time period, with no response from ****** -1/17/24, ***** sent us a message on the dashboard they are waiting to resume the project due to the weather and thanks for our patience. -2/2/24, ***** messaged on dashboard “decent weather and going to get going on things”. He sent an electrician out to run “some things” before they put the decking down and then the roof. Electrician came and ran everything he needed to. -2/2/24, ***** came into our home to check on the project and T***** was currently 9 months pregnant. She asked if the deck could be done prior to our Sons arrival of 4/7/24 and ***** said “close but no problem” -2/6/24, installment of $34,485.87 paid to select decks. -3/5/24, another installment paid to select decks. -3/19/24, message to ***** on dashboard asking when our project can resume. No response. It is now 5/6/24 and our project is unfinished and ***** has yet to respond to us to contact us back. **** has called and texted ***** multiple times between 3/19/24 – 5/6/24. $100k in the hole and only framing has been done.

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by SelectDecks regarding complaint ** *********
  
  Regards,
  
  ****** *******

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by SelectDecks regarding complaint ID *********
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed the contract for this project, which consisted of a deck and patio, on February 3rd. The contractor promised to have it finished in time for my daughter's high school graduation party at the end of June. Once we signed the contract and made the initial payment of $19,033.82, no one came to our house to start working until the end of April. On May 6, we made another payment of $19,033.82. At this point, the deck was still not finished. On June 20th, we paid $17,130.44 to Select Decks as payment to start the patio phase of our project. You can see in the emails I attached that James specifically stated, "Patio guys needed payment by Friday (June 16th) to start today (June 19th). On June 20th, we made the payment. As of today, October 16th, we still do not have a patio. The contractor and owner of the company, James *******, moved some dirt in preparation for the patio. We realized that we needed a retaining wall which was not part of the contract. The contractor stated that he would get us estimates to build the wall. We waited over two months before we hired someone else to build the retaining wall. We contacted the contractor, James *******, and asked for our money back ($17,1304.44), having no faith that he will ever finish the job. He has refused to give us our money back. We also found out that the contractor, James *******, does not have a contractor's license in the state of West Virginia. Additionally, the contract (see attached), is missing many requirements per West Virginia state code.

  Business Response

  Date: 08/14/2024

  Thank you for bringing this matter to our attention. At SelectDecks, we take all customer concerns seriously and strive to address them promptly and fairly.

  We understand our customer has raised concerns regarding their backyard project. We regret that you feel dissatisfied with out services at this time.

  A thorough investigation and review of all issues raised is underway but not yet complete.  Thus, additional comment would be premature and must be withheld to preserve the integrity of the investigative process and protect the rights and interests of all involved.

  We value our relationship with our customers and regret that you have experienced dissatisfaction. We remain dedicated to providing excellent service and trust that this issue will be resolved.

  Thank you for your understanding.

• Initial Complaint

  Date:08/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted to complete a deck for us in March and was to be done by May at the latest. We do not have a deck and currently have unsafe living conditions with no previous deck (demo'ed with no timeline whatsoever for finishing). I have reached out on multiple occasions for discussion and have heard no response. They currently have our 15k down payment.

  Customer Answer

  Date: 09/08/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by SelectDecks regarding complaint ID *********
  
  Regards,
  
  ******* ********

  Business Response

  Date: 08/16/2024

  Thank you for bringing this matter to our attention. At SelectDecks, we take all customer concerns seriously and strive to address them promptly and fairly.

  We worked with our customer to come up with an agreeable resolution.

  We value our relationship with our customers and regret that you have experienced dissatisfaction. We remain dedicated to providing excellent service.

  Thank you for your understanding.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We signed contract and placed down payment of $15,627.10 to SelectDecks in February 2023. There were significant delays to the start of project. Our pre-existing deck was demolished in August 2023, leaving dangerous living conditions for approximately 6 months. Specifically, SelectDecks left a two story drop from a sliding glass door secured only with a single piece of plywood. Given our safety concern with a toddler in the house, we tried contacting Mr B****** repeatedly. We were forced to hire a separate contractor to better secure/reinforce the sliding glass doors. Other than sparse text message correspondence, we were unable to contact Mr B****** of SelectDecks on the phone. After giving Mr. B****** and SelectDeck multiple chances to rectify the situation, we terminated our contract in approximately December 2023. Thereafter, Mr. B****** failed to refund the deposit that was made in February on the contract. We obtained legal counsel and were prepared to initiate legal action, but with legal counsel, we were able to contact Mr B******. In order to avoid the cost of litigation and the excess damages, Mr. B****** signed a binding agreement to refund the payment in pre-determined installments.  Unfortunately, the  agreement was broken by Mr B******, as he only refunded one installment of $3000, leaving $12,627.10 still unrecovered by us. We are now in process of finalizing all of the damages, and we will institute a  civil suit, and we intend on contacting the Pennsylvania Attorney General’s office to determine whether criminal prosecution is available.
  
  Regards,
  
  ******* ********

  Business Response

  Date: 09/06/2024

  Thank you for your feedback and for taking the time to respond to our proposed solution.

  We take your complaint seriously and want to ensure that we address it to your satisfaction. We are committed to making this right and appreciate your patience as we move forward.

  Notably there was also a review left by "****** *" concerning this same transaction.

• Initial Complaint

  Date:12/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Select Decks for an extensive decking project in 2018. After multiple situations where the owner was caught in lies and several broken timelines, we fired the contractor and finished the project ourselves. At a later time we sold this house and came to find out the owner of this project has stolen listing images for our house and is advertising as his work to gain more business. I think people need to be aware of this contractors inept skills and habitual lying tendencies. Also, he has stolen intellectual property and pawned it off as his own work. In the attachments below you can see an agreement to stop work in early September, but as the second image shows his website is using images I took that next winter of completed work.

  Customer Answer

  Date: 01/26/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by SelectDecks regarding complaint ID ********. My wife and hi have tried to email and call and it appears they have blocked our phone numbers from reaching them. 
  
  Regards,
  
  ****** *****

  Business Response

  Date: 08/12/2024

  At the time this issue was raised the business was using a 3rd party for website, social media, etc. They were unaware of the circumstances related to this project and were simply pulling photos from a shared drive. When the homeowner requested removal of said photos we made that request with the vendor and they were subsequently removed.