Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been sending me bills for unpaid toll charges which does not belong to me. I have contacted them several times letting them know that the vehicle pictured and license plate number shown does not, and at no time belong to me, I have also tried disputing it on their online portal which does not work.

  Business Response

  Date: 06/02/2025

  The
  Memorial Bridge is an all-electronic toll facility located in Parkersburg, WV
  and does not have toll booths for the collection of toll payments. We reviewed
  the recent correspondence regarding an account in the name of ***** ********* license plate number (OH) ******
  
  As a
  result of our findings, on 11/20/2024 Mr. ******** initially filed a dispute,
  stating he did not have the license plate registered in his name.  The dispute was denied on 11/21/24 based on
  the information received for the registered owner of the vehicle at the time of
  toll travel.  Included in the decision
  was an opportunity for Mr. ******** to provide supporting documentation from
  the OH DMV that would be considered for additional review.  To date, Mr. ******** has not provided any
  additional information for consideration.
  
  To assist Mr. ******** with resolving this outstanding
  balance we are willing to adjust the balance, leaving the amount due of $28.50.
  Thank you for bringing this matter to our attention and allowing Parkersburg
  Bridge Partners to provide an update on this inquiry.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The **** *** cannot give me information on someone else registration and suggest you contact them to confirm License Plate Number ******* belong to someone else and at no time belong to me.

  Regards,
  
  
  
  ***** ********

  Business Response

  Date: 06/09/2025

  Thank you for the opportunity to respond to the objection.  To work towards a resolution, we were able to
  validate the claim made by Mr. ******** of not having the vehicle registered to
  him.  We no longer have a need for him to
  provide additional vehicle transcript information and have removed him from
  liability. 
  
  As for this complaint, we consider this matter closed.  A courtesy phone call was made to Mr.
  ******** to explain this reply and address any questions.  He acknowledged no concerns and was satisfied
  with the outcome. 

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ***** ********

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/20/24 I get a bill for going across the parkersburg toll bridge twice charging $8.50, I went across once not knowing there weren't people on the other side to collect your .50 cents. Now they are sending me bills for another vehicle that never went across their bridge. Don't know how they got my plate number but don't appreciate hundreds of dollars in charges for going across a bridge once. Parkersburg bridge partners is a scam. I've tried opening a dispute and have called them multiple times with no response. Thanks for your help in this matter.

  Business Response

  Date: 07/16/2024

  The Memorial Bridge is an all-electronic toll facility located in Parkersburg, WV and does not have toll booths for the collection of toll payments. We reviewed the recent correspondence regarding an account in the name of ******* ******, license plate numbers (OH) ***** and (OH) ******

  As a result of our findings, on 03/26/24 Mr. ****** initially submitted a request to dispute multiple toll travel and a claim for only driving (OH) as a class 1 vehicle. The dispute was denied on 04/03/24 based on the dimensions of the flatbed trailer attached to the vehicle (class 2) and the validation of the 8 toll trips as of that date of decision. Since 04/03/24 there have been 3 additional trips for a total of eleven unpaid tolls for license plate (OH) ***** with an account balance due of $82.50.

   

  12/15/2023 PM 02:56:54 pm	01/11/2024 01:07:19	PM	04/17/2024 03:03:53	PM
  12/22/2023 PM06:59:16pm	01/12/2024   09:01:10	AM	04/30/2024 01:25:13	PM
  01/05/2024 11:33:19 PM	01/24/2024 07:05:11	PM	05/17/2024 08:26:34	PM
  01/08/2024 12:22:41 AM	02/10/2024 06:02:12	PM

   

  Mr. ****** has an additional account for license plate (OH) *****, and a customer dispute was filed 04/04/2024 on this account. The dispute was denied on 04/12/24 based on the review of the vehicle transactions leaving a remaining balance due for $12.00.

  12/26/2023 03:22:37                     PM

  12/26/2023 03:53:31 PM

  The Memorial Bridge toll rates are published on ******************************************* for reference of individual toll charges based on vehicle classification. Due to the unpaid balances, late fees were assessed in the months of April and May. To help resolve the balances, the late fees have been adjusted. As of today's date, the balances due are $82.50 for toll travel from 12/15/23 through 05/17/24 and $12.00 for toll travel on 12/26/23.

  Thank you for bringing this matter to our attention and allowing Parkersburg Bridge Partners to provide a resolution.

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I went across the bridge ONCE! Only because I thought I could pay the normal 50 cents on the other side. $8 to cross a bridge once is highway robbery and should be put to a stop. I'm sure I am not the only person having these issues. Not going to pay!
  
  
  
  Regards,
  
  
  
  ******* ******