Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The DO NOT guarantee or warranty their work. ASK THEM!
  
  They love to SPECULATE on what your problem COULD BE instead of actually fixing your problem. They like to give you excuses on why they can’t fix the issue, Instead of actually fixing the problem!
  
  What Bad business in such a small town.
  
  The DO NOT guarantee or warranty their work. ASK THEM!
  
  They will come to your house and charge you more than anyone in the valley and then they love to tell you the WORST possible scenarios INSTEAD of actually fixing the problem.
  
  I have a loud voice and it will be heard. I Had the “Mullens experts” or rather their 20 year old kids out SIX 6 TIMES for a clogged sewer drain. Cost over $3000. And Each time they came and poked a hole in the clog, got a trickle of dye to come through after 10 minutes and Considered it unclogged and wrote:
  “no warranty on drain cleaning” on all statements. I have several receipts that I will provide and more information.
  
  Use someone else!
  Save your money!
  
  I heard “these old pipes in Kanawha city”, “the line must be collapsed and broke”, “it’s stopped up at an elbow and we can’t get through ”, “oh it’s a grounding rod” and oh maybe it’s roots.”
  It was just a clogged drain all along that they failed to fix but caused me so much stress and grief. They wouldn’t even review the clog footage that I paid them to complete. I plan to file a complaint on behalf on others similarly situated in Kanawha county.

  Business Response

  Date: 05/25/2023

  I'm writing this in response to Ms.********* complaint.  After reading her complaint I reached out to discuss with her what her concerns were.  I felt we had a good conversation and she was able to express where we could've performed and communicated better through a tough situation.  We both seemed to come to an agreement that we would as a courtesy fix a section of pipe where another contractor had driven a grounding rod through it when performing an electrical service.  Once they removed the grounding rod we came back out and completed the repair.  She has been provided pictures to show the completed work.  At the time of our discussion Ms ****** told me that by us doing this repair this would satisfy her and that is what our goal is.  She has been a very loyal customer and we would like to keep it that way.

  Customer Answer

  Date: 05/25/2023

  I voiced my concerns with the company and they made it right to keep my future business. Glad we were able to get it resolved. I’m happy with the repair.