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Business Profile

Plumber

Mullen Plumbing Heating & Cooling

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.67/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromROBERT S

    Date: 03/14/2025

    5 stars
    I have been using Mullen since I arrived in Charleston, and they have always been professional and quick, and well worth the higher costs. Today, another team came by to fix a leak, and they were great (Mason/C****) and Mason, the team lead, remembered being here 2 years ago when he was a team member. Today, being the team lead, he noticed some not-so-well-done work previously done by Mullen, and corrected that. Mullen Plumbing, be sure you keep Mason!
  • Review fromGLEN H

    Date: 01/20/2024

    1 star
    I had a plumbing issue, so I called Mullen Plumbing Heating and Cooling. A plumber and his helper came and assessed the problem and determined it would cost $7,200 to fix. I asked if they could get the cost lower because I had nowhere near that much. They took an item of and said they could do it for $5,600 but that was as low as they could go and still fix the problem. I would have required a loan for that amount of money. My neighbor suggested another company that was able to fix the issue for about $900 and they let me pay with two checks.
    I feel that Mullen's was trying to overcharge me and charge me for plumbing services I did not need. I hope anyone who is considering using this company will take my experience into account. I was out the diagnostic fee, about $150, and had to pay that with the second plumbing company their diagnostic fee of $50.
  • Review fromLeaVada C

    Date: 11/21/2023

    5 stars

    LeaVada C

    Date: 11/21/2023

    Mason and Jerry did an EXCELLENT job replacing the faucet in our shower and installing much needed shutoff valves. A little pricey though. I would highly recommend, just be prepared for the cost $$
    0
    Other than the cost, these are great workers who are respectful and pleasant. I have used them for multiple jobs, from A/C / Furnace / Hot Water Heater (purchase & installation) to replacing the faucet. The workers are always professional.

    Mullen Plumbing Heating & Cooling

    Date: 11/22/2023

    *** *******,
    We really appreciate you taken the time and writing such a nice review. We are proud to be able to take care of all your service needs. We will definitely pass this message along to Mason and Jerry. We hope that you have a Happy Thanksgiving!!

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