We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Photographer

Nikki Painter Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nikki Painter took newborn pictures for my family on June 5, 2023. I paid $500 for them. I contacted her on ******** messenger (how I usually communicate with her) on July 18, 2023 asking for an update because I hadn't received anything. She ignored the message. I contacted her again on August 25, 2023 and asked for an update. She emailed me that day saying she would have them done soon. I waited and received nothing. I emailed her back on the same email on October 3, 2023 and never received a response. It has now been 19 weeks and I still have not received my photographs.

  • Initial Complaint

    Date:09/02/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nikki Painter Photography took newborn photos of my daughter on 6/2/22. In our contract it states that photo galleries are to be returned within 4-6 weeks. I waited 7 weeks and reached out via ********* message on 7/19/22. I received a response on 7/22/22 stating that she had ours coming up very soon and just had to put the final touches on the photos and she would be in touch asap. I waited another month and reached out again on ********* message on 8/14/22 and never received a response. I emailed her on 8/29/22 with no response. I found a different email on her ******** page and emailed that on 8/30/22 again with no response. I tried contacting her by phone on 9/1/22 and the phone number I have for her is now out of service. It has now been over 13 weeks since the photos were taken and I still have not received the photo gallery nor have I heard a response from Nikki since 7/22/22.

  • Initial Complaint

    Date:08/29/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had newborn pictures taken on April, 19 2022. It has now been over 4 months and we still have not received the photos. We paid $600 for our newborn session. In the information sheet given to us, she states it would be a 4-6 weeks turnaround time. On July 11, 2022 I reached out to her saying it had now been 12 weeks since our session. She responded on July 12 stating she had our pictures pulled & ready for final edits. It’s been another month & we’ve had no updates.

Nikki Painter Photography is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.