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Business Profile

Hospital

Weirton Medical Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted weirton medical billing regarding random 3015.00 bill. Told me to call back the next day. Called again, was told they would have claims call me. Claims called and they said I had no balance and would call me back. Waited for 6 weeks and no call. Received the bill in the mail again. No explanation. Appear to have billed me for an ER visit when I went there for a blood draw. No detailed statement available just a doc name and a statement amount that I don't owe.

    Customer Answer

    Date: 10/15/2024

    Better Business Bureau:



    At this time, I have not been contacted by Weirton Medical Center regarding complaint ID ********.



    Regards,



    ***** ********

  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my son to this ER for a burn. I was in facility for no more than 15 mins they made me remove dressing I applied at home so they could see the burn. The doctor stated she could not help him, and we needed to drive him to ********** ** **** ***** for treatment. Th burn was not wrapped back he was given ibuprofen and a blanket, and we drove to **** ****** Now I'm receiving medical bills from Facility with fraudulent charges and no will call me back and address these charges.

    Business Response

    Date: 06/29/2023

    This matter has been resolved with the patient's mother and she was satisfied with the resolution. Thank you

    Customer Answer

    Date: 06/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    Victoria ******* 

Weirton Medical Center is NOT a BBB Accredited Business.

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