Reviews

Review Details

• Review fromAaron D

  Date: 06/18/2025

  1 star
  Do not use Tier One! How this corporation is still in business is beyond me. We have been assigned to use them for numerous moves and they turned every moving evolution into a nightmare. Their inability to schedule and manage their operations has caused me so much added stress and significant extra costs. I highly recommend never going near Tier One.

• Review fromAmelia Z

  Date: 11/08/2024

  1 star
  This company deserves to lose all government contracts due to their clear breaches and their mistreatment of the actual families they have been paid with federal money to service.
  In July 2024, TierOne delivered our shipment, with 80% of our belongings either broken or missing. Wet mattresses, linens, and furniture arrived reeking of rodent urine, while two of three movers were hours late. We had recently moved with our baby from Germany to Michigan and looked forward to settling in, but after eight months, we still can't move into our home as we can't afford to refurnish after a costly year.
  The claims process with TierOne has been dreadful. Having moved over 20 times, this has been my worst experience. I took a week off work to gather extensive evidence and submit claims, only for TierOne to lowball us with $1,000 against nearly $18,000 in losses. Even an inspector they sent called it the worst damage he’d seen. Despite our thorough 57-page document highlighting contractual violations with legal counsel, they dismissed it. Major issues include refusal to cover shipping and tax, denial of our documented evidence, and attempts to replace items with inferior, cheaper alternatives.
  TierOne has ignored key contractual obligations, including proper inventory, inspection reports, and shipment weighing. Government officials have even logged complaints about their failure to perform adequate procedures.
  It’s clear the claims department’s approach is “deny, deny, deny,” with little regard for contract or customer service. TierOne’s handling is indefensible, and I’m now left with no choice but to pursue legal action. While I’m confident in winning, I’ll never regain the months of time and effort lost fighting this battle.

• Review fromMarion W

  Date: 06/17/2024

  1 star

  Marion W

  Date: 06/17/2024

  This has been my worst move (8th one). They asked to extend my pick up to the 31st. I told them that I had to turn over my unit and could not possibly stay another day. They assured me the pick up would be done by 1pm on the 31st (so I could still turn in keys that day and leave to drive our scheduled 5 hours).
  No movers showed the entire day.
  We kept our original lodging reservations due to their guarantee (air bnbs). So my wife left with our pets while I had to stay another day for movers. Therefore I had to get a different hotel when leaving to catch up to her. They will not refund me the hotel stay even though they are /directly/ the reason why I had to get it.
  They then did not deliver my goods by the RDD. Said they do not cover anything until the following day (RDD+1) and I will have to eat the cost of any air mattress, pillow, etc to not sleep on the floor that night.
  They really care about “DoD guidelines” when it comes to them not covering for your additional expenses and yet say the 16 days they had to deliver by RDD was the military’s set date and not one they guaranteed. I understand DoD guidelines but as a privatized company you could truly do so much to help the servicemembers you claim to care about when you’ve directly put them in positions to lose out on more money during a stressful time.

  Tier One Relocation LLC

  Date: 06/18/2024

  Hello *** *********,
  I am reviewing your move that was awarded to us by ******** with the dates of pk 5/17 load 5/23. On 5/15 you requested we change your pack and load dates as close to 5/29 as we could get. We tried to do our best to accommodate you and apologize for any inconvenience this has caused. We do follow the govt guidelines to the best of our ability and are working hard to correct any mistakes that may have been made.

• Review fromCollin D

  Date: 03/09/2024

  1 star

  Collin D

  Date: 03/09/2024

  The worst service in my life. Late to pickup, days late to dropoff and would consistently disrespect, hang up on and cuss at my wife and I. Worst staff who will lie and manipulate about this all. Avoid this company. I hope they get disapproved to do military business because they let staff talk to customers terribly while arriving at the end of the day, after DAYS stuck waiting at home because they won’t tell you when they will actually come but will tell you “8AM” multiple days in a row. Incredibly unprofessional.

  Tier One Relocation LLC

  Date: 03/11/2024

  Good Morning **** ***,

  
  

  I would like to take a moment to respond to your comments regarding your move.  The scheduled pack date of your household goods was 2/28 and load date of 3/1/24.  This is based on the customer estimated and survey weight.  The more weight the more time needed to pack your goods.  Your weight was few thousand pounds less than estimated so therefore the crew only required one day of packing and did not need to utilized the second day.  The driver was already scheduled to load on 3/1.  This was not late picking up, just did not need to use the 2nd day.  This is according to US Transcom rules and regulations.  

  
  

  I do need to address the cursing and bad customer service you stated above.  We at Tier One Relocation record every single phone call incoming and outgoing.  I can speak with 100% certainty that you were not speaking with our customer service as we checked our phone logs and do not tolerate that behavior from our employees.  However, we are responsible for the agents that service your move and our Network Quality is currently investigating and addressing this with the agent as we will not tolerate this sort of behavior and disrespect.

  
  

  We apologize for the inconvenience to you and your family and will do our best to ensure this does not happen to another service member.

• Review fromMyriam M

  Date: 10/06/2023

  1 star

  Myriam M

  Date: 10/06/2023

  Its is unbelievable to me that the military would allow companies such as this one to move their servicemembers. What atrocious service they have provided to my daughter and her husband while on their PCS move... it seems to me here is a company who is just out to steal the government's money. There has a to be a way their military contract can be cancelled, our service members deserve so much better than the crap this company!!!

  Tier One Relocation LLC

  Date: 10/17/2023

  Hello,
  we cannot comment on a move that we cannot verify. Are you the military member?
  We apologize but cannot find any move we serviced for you.
  Thank you

• Review fromAriana B

  Date: 10/05/2023

  1 star

  Ariana B

  Date: 10/05/2023

  I am completely shocked at the military use of this company. They ship your items and don't care to really help you replace them if they're broken in transit. In my recent experience, they claimed that because the containers they shipped our items in were sealed, there was no way many of our damaged goods were in fact, damaged. This is incredibly frustrating. They also disregarded our written claim and took advantage of a singular moment of mispeaking to mark us down on the replacement value for an item.
  It's outrageous.

  Tier One Relocation LLC

  Date: 10/17/2023

  Hello Ma'am
  We are very sorry to hear that you are not satisfied with your settlement offer for the claimed items. I see where you were given an inconvenience settlement and also a settlement for items claimed as damaged. We were not aware that you were dissatisfied with the settlement offer since it was accepted and not disputed by you.
  Thank you for your feedback and God Bless

• Review fromVanina D

  Date: 09/29/2023

  1 star
  The absolute worst group of unprofessionals I’ve ever encountered. My military move was a nightmare from beginning to end. They lost and damaged many items (2 headboards missing, couch filthy, a dozen broken and missing items), then gave me the run around, attitude, and zero communication. Every time I called they told me to send an email. The military must do better and cut ties with this trash company or they’ll continue to have unhappy service members and pay out a lot of money for the many failures of Tier One.

• Review fromNicholas T

  Date: 06/18/2023

  1 star
  I cannot believe the military still contracts companies like this. Oh wait I can, because they love to use the worst companies possible that make service members' lives even harder. The week of my expected move they started pushing my load date back further and further. Finally on the day they verified (in email and numerous phone calls) no one shows up. I call the driver and he says he's on another job and that someone should have called me to let me know that they're going to have to change the date yet again, but of course I got no such correspondence. And since it's Sunday no one is at work or picking up the phone, and with Monday being a holiday I'm probably not going to hear from anyone until Tuesday, and I'm sure they'll give me the runaround yet again. At this point I can guarantee that I will not get my household goods delivered by my report date because this worthless company can't manage or communicate. Just another hurdle for my family to have to overcome with an even shorter timeline to settle into our next destination. I can't wait for someone to finally show up and be a nightmare with packing, which all these other reviews are indicating. Tier One, go ahead and leave a comment saying you're sorry for the inconvenience without actually improving your organization since that seems to be all you're capable of.

• Review fromDaniel R

  Date: 05/17/2023

  1 star

  Daniel R

  Date: 05/17/2023

  this company ******* sucks! they need to be shut down

  Tier One Relocation LLC

  Date: 10/17/2023

  Hello Sir,
  Not sure how to respond to vulgar language. We do appreciate your feedback if you would care to elaborate civilly.

• Review fromKarl G

  Date: 02/01/2023

  1 star

  Karl G

  Date: 02/01/2023

  its regrettable that I have to default choose 1 star as the review as i would choose less then 1 star if i could.

  Tier One Relocation LLC

  Date: 02/01/2023

  Good Afternoon Sir,
  We are sorry to hear your dissatisfaction with your household goods move. We are continually striving to meet all expectations of our customers.
  Thank you