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Business Profile

Fitness Center

Planet Fitness Casper, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2023 I was on travel and wanted to get a gym membership so I had something to do. I had been a Planet Fitness member years prior and had enjoyed the experience at my local branch. I stopped into the PF in Casper Wyoming to signup for a black card. The employee at the front desk at the time told me that he would set my home gym to be the gym in North Olmsted Ohio, since I knew that you had to go in person or write a letter to cancel the membership and I didn't want to drive back out to Casper WY. The account was not created for the Ohio location. I attempted to write letters for canceling my membership to the Casper branch and my account was not canceled. I went to my local branch and tried to see if they could aid me. They could not get my account transferred to them from Casper. They called Casper for me and spoke with their employee who claimed that he wasn't allowed to transfer my account but that he would put my account on hold so I wouldn't be charged, and that I would have to send another letter to them to fully cancel the account. I sent the letter but the account was yet again not put on hold or canceled and I was charged once again. I attempted to contact the online help link that is on the PF website and have received no contact from them. I am tired of the game, all I want is for my account (Agreement# 20807) to be canceled.

Planet Fitness Casper, Inc is NOT a BBB Accredited Business.

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