Reviews

Review Details

• Review fromMelanie C

  Date: 03/13/2023

  1 star

  Melanie C

  Date: 03/13/2023

  If I can give zero stars I would. This is for the location on **** ******* **** ******** **. I went in on Feb 10 to get and estimate on my car. I was told to come back march 13 2023 and to take two days off work to have them work on my car. Jesse told me this. Today I go in (mind you, it has been over a month) and told that I did not have an appointment. The receptionist went to Jesse who told me to come march 13, to see what happened. He stated that the parts hadn't come in yet and it takes a week for them to come in and they order them a week before the appointment (which didnt exsist). I told him I did not believe that they ordered the parts because they did not even know I was coming in. I told him to show me the date that it was ordered and he refused. I told him that I needed to speak to someone above him because I am missing two days of wages for this repair on my car. He went to go get the manager and he said he was too busy for me. So, I told him I wasn't leaving until I spoke to someone above him. Finally Brian the assistant manager came out. He told me a completely different story, stating that it takes 3 weeks, not one for ordering the parts. I told him his associate lied to my face and he just now ordered the parts today, which Brian did not dispute. Brian seemed like he didn't care, he kept on making excuses for his associate. He didn't even apologize to me and I even said why aren't you at least apologizing for your associates mistake. He should not be an AM. It wasn't until someone behind the receptionist that suggested to overnight them. He is not even a manager and he tried to make the situation right. Everyone showed empathy but the person who made the mistake and the AM. I am losing two days of pay because I was told to come in March 13 2023 and take two days off for this. I asked the manger how is he going to make this right. He didn't respond. Do not to business with Halladay Motors INC. Now I wait if they can get the parts over nighted.
  

  Halladay Motors Auto Group

  Date: 03/14/2023

  Hi Melanie, thank you for sharing your feedback and bringing this to my attention. I would also like to thank you for having a discussion with me regarding your experience and I am glad we were able to work towards a resolution. Please do not hesitate to reach out if there is anything else we can do.