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Business Profile

Online Retailer

Sierra

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Sierra's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sierra has 10 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Salem New Hampshire see your restore location is refusing returns of merchandise that the state cannot be resold. I purchased a dog treat that made my dog sick and they refused to give me even a store credit stating that they do not have to issue refunds for merchandise that cannot be resold. This is an illegal business practice in the state of New Hampshire and I will be filing a complaint with the Attorney General‘s office as well.

      Business Response

      Date: 08/23/2022

      We regret any inconvenience this has caused. We’re
      happy to look into this further, however, we were unable to locate the order.
      Please reach out to our customer service with the order number. This will help
      in refunding the appropriate amount. 

      Customer Answer

      Date: 08/25/2022

      Complaint: ********



      I am rejecting this response because:
      I do not have an order number. The receipt was in the bag and the cashier must not have put it back in the bag as I do not have it now. I received a voicemail from the corporate office stating that they were giving me a refund in the form of a store credit. To date I have not received that refund. This is ridiculous and deceptive and my next complaint will be going to the attorney general’s office of the state of New Hampshire.

      Regards,



      ***** *******

      Business Response

      Date: 08/31/2022

      Thank you for emailing in and confirming that the gift card has been received. Thank you for your patience. We again regret any inconvenience this has caused you and appreciate the chance the make it right.

    Sierra is NOT a BBB Accredited Business.

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