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Business Profile

Electric Connectors

EV-Lectron.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Connectors.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company because the charger I bought was malfunctioning. I bought it a year ago and the company does not have warranty for their products. They said to contact the seller for a resolution. I told them that they should offer me some sort of warranty because it's pretty much a brand new product. They said they would help me replace it with a similar model since the one I had was discontinued due to defectiveness. I sent the item back and they deemed it was defective, but they changed their mind and wanted me to accept another item that was portable instead of wall mounted. It's been going back and forth on warranty. They are not very good at customer service and I would avoid this company.

    Business Response

    Date: 10/28/2024

    We are writing to formally address Complaint ID ******** regarding the warranty of the Lectron 240V 40 Amp Level 2 Electric Vehicle Charging Station, equipped with a 20ft J1772 Cable and NEMA ***** Plug. We take this matter very seriously and appreciate the opportunity to provide our explanation and resolution.


    We sincerely apologize for any frustration and inconvenience that the customer has experienced with our product. To resolve this issue, we have issued a return label and are in the process of providing a suitable replacement for the original unit.


    The replacement unit is a wall-mounted charger that features flexible charging options with multiple amp settings (16A, 32A, 40A, and 48A). We will ensure that the customer receives the tracking number for the replacement shipment as soon as it is generated.


    As a company dedicated to delivering exceptional products and services, we regret any disappointment this situation may have caused. We are committed to continually improving our offerings and enhancing the overall customer experience.


    Should you require any further information or have additional questions, please do not hesitate to contact us. We are here to assist in any way possible.


    Once again, we apologize for this unfortunate situation and appreciate your understanding as we strive to improve our service.

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company authorized a return of our V-Box due to being defective.(overheating). They sent a return label and stated that when they had confirmation that it had shipped back they would then send the replacement product. They created a *** label but never sent the replacement. They have received our return. They have been non-communicative regarding this issue.We would like a refund as we feel the product is defective and we are not getting adequate communication as we are now without a charger for both of our vehicles. We are requesting a refund.

    Business Response

    Date: 09/17/2024

    We are writing in response to BBB Consumer Complaint #******** regarding the recent experience with the Lectron Home Level 2 J1772 V-Box EV Charging Station (240V, 48 Amp, NEMA ***** / Hardwired).


    We sincerely apologize for the frustration and inconvenience caused by the issues encountered with our product. To resolve the matter, we have issued a return label and processed a replacement. Below are the shipping details for the replacement:


    ******************************************************************************************************************************************************************************
    Tracking Number: 1Z28249Y0331751226


    Estimated Delivery:
    Wednesday, September 18, between 2:45 P.M. and 5:45 P.M.


    As a company committed to delivering exceptional products and service, we regret any disappointment this situation may have caused. Please know that we are continuously working to improve both our offerings and the overall customer experience.


    Should you have any further questions or require additional information, do not hesitate to reach out to us. We remain at your disposal and are happy to assist in any way possible.

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a splitter from this company and it doesn't work. I asked them for a refund. I got one response for more information which was provided and never heard back. I have followed up numerous times. They have no phone number, chat won't address it at all and there is no other way to handle this. I am not sure why a return should be so difficult.

    Business Response

    Date: 07/10/2024

    We are writing in response to BBB Consumer Complaint #******** regarding the customer's experience with our product, the Lectron NEMA ***** Socket Splitter.


    To resolve this issue swiftly, we have already sent the customer a prepaid return label. Once our inventory confirms receipt of the unit, we will promptly process the refund. Please rest assured that our customer's satisfaction is our priority, and we are committed to enhancing both our products and services based on their feedback.


    If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you in any way we can.


    Thank you for your understanding and continued support.

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, June 30, 2024 I placed an order with Lectron EV for an EV charger, about an hour later I sent an email to cancel my order. When I did not receive a response to my cancellation request by 10:20a on July 1, 2024 I contacted *******'s online chat. The online chat is practically useless because customers are instructed to send an email to **********************. I sent a second email requesting to have my order cancelled however, I did not receive a response to that email either. Apparently customer emails are simply ignored. Around 3:30p, I just received an email indicating the item has been shipped. Now I will have to pay the return shipping on an item I've tried to cancel twice via email and once through PayPal. I should not have to pay the return shipping on an order that I have tried multiple times to cancel. I can't call because there is no phone# for customer service. I am requesting a full refund and a return shipping label to return the order to Lectron EV. Based on the other BBB complaints, clearly Lectron EV a.k.a ***************** (on PayPal) does not value customer service.

    Business Response

    Date: 07/02/2024

    We are writing in response to BBB Consumer Complaint #******** concerning the recent experience of our customer with the Lectron Home Level 2 ***** V-Box EV Charging Station | 240V | 48 Amp | NEMA ***** / Hardwired.


    We sincerely apologize for any frustration and inconvenience our customer has experienced due to issues with our product. We understand the customer's desire to cancel the order; however, the product had already been shipped by the time the cancellation request was made. Despite this, we have promptly provided the customer with a return label (Return Tracking: **********************) and detailed return instructions. We will issue a refund as soon as the item is returned to our facility.


    As a company dedicated to delivering exceptional customer service, we regret any disappointment this situation has caused. We are committed to continuously improving both our products and services.


    Should you have any further questions or require additional information, please do not hesitate to reach out. We are available and eager to assist in any way possible.

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17, 2024 I placed Order LEC#*****, which was supposed to ship within 2 business days. I have sent several emails, which is their only method of contact, only to receive canned, scripted responses. How long will it take to be picked up? The purpose of this purchase is to relieve anxiety when having yo travel. It is something I need rather quickly. The responses I have received are not informative, and this is not an acceptable method of doing business.

    Business Response

    Date: 07/09/2024

    We are writing in response to BBB Consumer Complaint #******** concerning The customer's recent experience with our product, the Lectron Tesla Supercharger (NACS) to CCS Adapter | Vortex Plug | 500A | 1000V.


    We understand the frustration and inconvenience he has encountered due to the shipping issues surrounding our product. Please accept our sincere apologies for any inconvenience caused.


    We are pleased to inform you that the order has already been delivered via Amazon logistics. You can track the shipment using the following link:


    ************************************************* .


    The carrier responsible for delivery was Amazon Logistics.


    Additionally, we have proposed a 5% refund as compensation for the inconvenience caused by the shipping issue you experienced.


    As a company dedicated to providing exceptional customer service, we deeply regret any disappointment this situation may have caused. We are committed to continuously improving both our products and services.


    Should you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.


    Thank you for your continued support and understanding.

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an adapter. Was provided shipping tracking info same day. Package has not shipped for a week now. When I contact via email they tell me they are waiting for **** to pick it up. **** runs everyday except sundays. Further emails get no reply. No contact phone number to talk to a live person. Have now emailed to let them know to cancel the order if they can not ship.

    Business Response

    Date: 06/24/2024

    We are writing in response to BBB Consumer Complaint #******** regarding your experience with our product, the Lectron Tesla Supercharger (NACS) to CCS Adapter | Vortex Plug | 500A | 1000V.


    We understand the frustration and inconvenience you have encountered due to the issues with our product. Please accept our sincere apologies for any inconvenience caused.


    We are pleased to inform you that the order is currently in transit via **** with tracking number **********************. As a measure of goodwill, we also gave the customer a 5% refund as compensation for the inconvenience caused by our shipping issues.


    As a company dedicated to providing exceptional customer service, we deeply regret any disappointment this situation may have caused. We are committed to continually improving both our products and services.


    If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.


    Thank you for your ongoing support and understanding.

    Customer Answer

    Date: 06/24/2024

     
    Complaint: 21877059

    I am rejecting this response because:

    I was told last week the product would ship when they gave a $5 refund  they post a response today stating the product is in transit  the photo attached shows the package still has not been picked up as of me writing this response  scammer and fraud  no listing of a real contact phone  number  


    Sincerely,

    *************************

    Business Response

    Date: 07/11/2024

    Per checking, the order has already been refunded since the customer has expressed that he wasn't willing to wait anymore. Additionally, our records indicate that the order has been successfully delivered to the customer.
    To facilitate the return process, we have issued a prepaid return label so he can return the order back to **.

  • Initial Complaint

    Date:06/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Lectron Vortex adapter from this company from Lowes. I plugged it up like the directions stated and the adapter got stuck and I could not remove it. I reached out to their customer service email and they just sent me a video that was of no help. I reached out to Tesla Supercharger customer service and they said they would send someone to check the charger but they would NOT return the adapter because they do not authorize 3rd party adapters on their Charging stations. Now I am out of $230

    Business Response

    Date: 06/16/2024

    We are writing in response to BBB Consumer Complaint #********, which pertains to the customer's experience with our product, the Lectron Tesla Supercharger (NACS) to CCS Adapter | Vortex Plug | 500A | 1000V.


    We fully comprehend the frustration and inconvenience that he may have encountered due to the issues experienced with our product. Please accept our sincerest apologies for any inconvenience caused.


    We are pleased to inform you that we have processed a replacement for the purchase of the aforementioned product with tracking # **********************.




    As a company committed to delivering exceptional customer service, we regret any disappointment caused and assure you that we continuously strive to improve our products and services.


    Should you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.


    Thank you for your continued support and understanding

  • Initial Complaint

    Date:06/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company claims to have shipped the product but that is not true. Only the label was created but nothing has been shipped. The label was created through lectron only to not return my money. The tracking number clearly states that **** is waiting on the product which lectron has not provided. ******* refuses to cancel my order and refund my money. Tracking number is ********************** through ****. It clearly says the label was created on June 5th and it is now June 12 and still no movement.

    Business Response

    Date: 06/16/2024

    We are writing in response to BBB Consumer Complaint #******** regarding your experience with our product, the Lectron Tesla Supercharger (NACS) to CCS Adapter | Vortex Plug | 500A | 1000V.


    We understand the frustration and inconvenience you have encountered due to the issues with our product. Please accept our sincere apologies for any inconvenience caused.


    We are pleased to inform you that the order is currently in transit via **** with tracking number ********************** and is expected to be delivered by Tuesday, June 18th. Additionally, we have included a prepaid return label for the customer's convenience, should he choose to return the adapter. Upon receipt of the returned item, we will promptly process his refund.


    As a company dedicated to providing exceptional customer service, we deeply regret any disappointment this situation may have caused. We are committed to continually improving both our products and services.


    If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.


    Thank you for your ongoing support and understanding.

  • Initial Complaint

    Date:05/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One month ago, I ordered a Lectron Tesla Supercharger (NACS) to CCS Adapter | Vortex Plug | 500A | 1000V. ORDER LEC#*****.******* took my money but hasn't delivered. I requested a delivery time window three weeks into waiting, and I received a form letter offering no information about my product, when it might be delivered, or how long I might wait.The company has no telephone number for customer concerns.I want either my product delivered or my money back.

    Business Response

    Date: 05/23/2024

    We are writing to address BBB Complaint #******** regarding the non-delivery of an order. We want to assure you that we take all customer complaints seriously and strive to provide satisfactory resolutions.


    In response to the consumer's complaint, he ordered a pre-sale product, and we are still in the process of fulfilling these orders. We have prioritized his order to ensure it will be shipped immediately. The customer has been informed via email that his order has been added to the priority list. It will be shipped as soon as stocks are replenished. We will send a shipping confirmation email, including a tracking number, once the item is on its way from our warehouse.


    Our commitment to customer satisfaction remains unwavering, and we are dedicated to resolving this issue promptly. We kindly request your assistance in facilitating communication with the consumer so that we can address their concerns and provide the necessary support.


    Please feel free to contact us if you require any additional information or assistance regarding this matter.

    Customer Answer

    Date: 05/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:05/15/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a J1772 adapter one week ago and I want to return it for a refund. My order number is *****. However, I have sent out 3 emails in the last 3 days to request an address so I can send the adapter back but so far no response from the company. The company has no phone number and no address for correspondence. I just want an actual address from the company so I can send my adapter back for a refund.

    Business Response

    Date: 05/17/2024

    We are writing to address Consumer Complaint #******** regarding the return of an order.


    Our team has diligently worked to resolve this matter in a timely manner. In response to the customer's desire to return his order, we have taken the following steps:


    1.We have attempted to reach out to the customer to facilitate the return process.
    2. A return label has been issued and sent to customer's email address for his convenience.
    3. Upon receiving the returned item, we will promptly process the refund.


    Our commitment to customer satisfaction remains unwavering, and we are willing to cooperate further to resolve this issue promptly. We kindly request your assistance in facilitating communication with the consumer so that we can address their concerns and provide the necessary assistance.


    Please feel free to contact us if you require any additional information or assistance regarding this matter.

    Customer Answer

    Date: 05/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Hong L

EV-Lectron.com is NOT a BBB Accredited Business.

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