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Airlines

Air Canada - Customer Relations

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Reviews

This profile includes reviews for Air Canada - Customer Relations's headquarters and its corporate-owned locations. To view all corporate locations, see

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Air Canada - Customer Relations has 24 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 109 Customer Reviews

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    Review Details

    • Dimitrios S

      Date: 29/05/2025

      Air Canada lost all of our 4 luggage. They first said they were delayed and it has been now 5 days and we didn't receive them.This airline is a shame and we are filing a lawsuit against them soon.

    • Pedro M

      Date: 21/05/2025

      Air Canada never sent a Resolution to Case that they File for me and now ******** ******* is trying to charge for an AirPlane ticket that I never received and/or used. My Credit Score is now at risk, thanks to ******** ******* and Air Canada

    • Rachel S

      Date: 10/05/2025

      I booked a flight on Air Canada with miles + taxes/fees. Air Canada moved my flight over 5 hours so I'm eligible for a refund. I want to now cancel my flight. I've called them 7 times and always get the response that their are no customer service agents working no matter what time of day I've called. I'm called during their business hours EST. I've called at midnight and the evening to see if I'd have better success. I even called Air Canada at the number they provided me via email. I've submitted numerous requests to their customer service email and they always say I have to call. I've tried to cancel my booking online myself and the link only says not found. I was not refunded my points + taxes/fees if this booking is no longer booked. I'm unable to get a real response where someone actually assists me. I've even requested an email address where I can get actual assistance to no avail. I submitted a refund request and they said I had to call. I tried to talk with their chat feature and the link was dead. There is absolutely no way to get any real assistance. I'm never flying air canada again. I know I'll just be out 40k points and have wasted my money since it looks like I'll never get in touch with them unless they respond to this complaint.

    • Nancy P

      Date: 30/03/2025

      Air Canada posted a false debt of $500 to the credit bureau - damaging my credit rating. I had selected a Bid-Upgrade for (2) Signature class lie-flat seats for $1000. Due to an itinerary change, flight cancellation, denial of boarding & aircraft swap, lie-flat seats were not provided. At check-in an AC agent confirmed that we still had our lie-flat seats. This was not the case. I filed a claim with Air Canada and made exhaustive efforts to have the $1000 refunded to me. Air Canada denied my claim. During the course of my communications with Air Canada, their representatives made numerous factual misrepresentations to me. 1) That there are no lie-flat seat options on domestic routes. 2) That business class is one and the same as the Signature lie-flat seating class 3) That the Bid-Upgrade disentitled me to a refund because my original booking was in Economy class. I filed a claim with my cc company and received lawful compensation. Six months later, I received an Action Notice from Air Canada for $500! Despite my Herculean efforts, Air Canada posted the false debt. I filed a complaint to the ******************************. The ***''s confidential decision, on September 10, 2024 - 389952-CO-2024, was made available to me (in full) - the *** ruled in my favour and an order was made "to compensate for inconvenience". However, it is important to note, the public listing of this decision does not contain any specific information which could provide any insight into what, exactly, my complaint was about, what the facts were, or how the law was applied to the facts. If fact, the public listing contains inaccurate and misleading information about my complaint. Herein lies the crux of a larger systemic problem. Air Canada continues to post the false debt - attempting to retroactively defend the false debt posted. Their legal council stated, on February 26, 2025, that I should have been paid compensation in the beginning. It's indefensible, unlawful, coercive conduct.

    • Hubert B

      Date: 11/03/2025

      I went to Dominican for Christmas upon arriving to the resort I realize quickly that it was not a four star as a matter fact, I would not even give them a two star, but I thought I could get over it two days later I came back because I was afraid for my Health safety it was pretty sad and I Pay the flight back myself and now I sent a complaint to Air Canada to want my money back. They told me to go to customer relation serviceso I wrote to them. Its over a month they did at knowledge they receive my email, but I never receive anything yet my problem is They sold me this place for a four star resort. I expect a four star not a two star or three upon arrival in Canada. Ididnt feel well I went to the emergency and guess what I had salmonella I spent a week in the hospital and 11 days after that with antibiotic at 3000 mg a day. I had to do some three time after that just to see if Im safe so at this point I really dont know what to do I dont have $7000 to throwaway for two days.

    • Jenna B

      Date: 23/02/2025

      Zero stars if it were an option - seems a consistent theme.
      On a trip in December our first of two flights was cancelled on our return home.
      First, we were not rerouted on the most efficient flight. We called customer service on the morning of December 14 to seek assistance. We were on the phone for over an hour with an incompetent employee. We basically had to search for all of the flight options and tell her what to do. Ultimately, we were rerouted on a new flight, with two stops, getting us home nearly 6 hours late.
      We arrived in Toronto and when it was time to board our flight to EWR, they wouldn’t allow me on the flight. They told me my “ticket number wasn’t valid”. They ultimately said when Air Canada transferred me to United, they didn’t assign me a ticket number. They advised me to go to the desk for help. The flight left before the issue could be resolved. We then spent another 90+ minutes at the desk trying to get rerouted yet again. The new ticket issued had the same comment at the top “printed ticket” rather than an e-ticket number. That was the issue with the prior ticket so I was unwilling to accept the risk of the same thing happening yet again. Multiple staff had to be called and multiple attempts were required until I had a proper ticket number. We then arrived home nearly 9 hours later than planned.
      We have Air Tags in our luggage and when we arrived in EWR, my husband’s suitcase was still showing as in Toronto. He called customer service and was assured that was inaccurate and that his suitcase had been put on the flight and was in EWR.
      When we arrived at RDU, not surprisingly his suitcase was NOT there and was in fact still in Toronto.

    • Joseph P

      Date: 19/02/2025

      I have been on hold with their Customer "Service" now for 2 hours and 51 minutes and counting. I am trying to use a credit for one trip to pay for another. This is not achievable through their website as the credit does not show up in my account even though it does show up in another location as read-only. While I understand errors happen it should not take this long to get through to someone to correct it. This is truly intolerable customer service.

    • Keith D

      Date: 24/09/2024

      **ZERO stars We were simply told by an in person AIR Canada representative we'd be compensated $400CAN because our flight was delayed between 3-6 hours. This flight later got outright CANCELED at midnight, sigh. I got some response about the delay and cancellation being out of their control and they would not refund me..after waiting 3 weeks for the email.I will not stop trying to get our comp but I just wanted to inform people to try and avoid AIR Canada at all costs.Side note: Air Canada overhead bins do NOT fit standard carry on luggage sizes sold in the ***, FYI. You'll have to awkwardly check your carry on and wait in baggage claim for them.

    • Janice H

      Date: 22/09/2024

      False adverting, gougingWe booked a flight to ******, but were concerned about being stranded due to the upcoming strike.Air Canada advertising stated we could change your dates at no cost I attempted to do this today and was informed it would cost us an extra thousand dollars. When I pointed out that one theyre advertising had stated you could rebook at no extra cost until the end of November, and to the posted rate was less than what they quoted me The customer service *** quoted policy to me, then explain that rebooking cost more than booking initially. Both of these issues were completely contrary to the promises made by Air Canada Now Ill have to try to get our money back and book with a slightly more ethical airline I travelled with Air Canada last year they lost my luggage which included my car, keys and inhalers. The next day my suitcase finally turned up I asked for help getting out of the airport because my breathing was so poor I could barely walk. They drove me to wear. My suitcase was a planned. Im dumping me there. (as in I wasnt able to walk to the suitcase, but somehow I would be able to pull it out of the airport.)I was sick enough gasping for air does a kind shuttle driver got out, carried my luggage, scrape the snow off my car (I mentioned this because the driver who probably is untrained and customer service recognize my need for help. Well, Air Canada did not.)I will never f*** with Air Canada again I am completely disgusted with their lack of honesty and ethics.

    • Jerrold B

      Date: 13/09/2024

      I purchased a ticket from ******** to **** through Air Canada that transferred in ******. Air Canada and United work as one. I purchased an upgraded seat to premium economy for $180 for the Denver Maui leg. United changed planes and I was given a seat at the back of the plane by the Toilet and I was promised that Air Canada who I bought my ticket through would refund me the $180.00 for the premium seat I never got. Air Canada has refused the refund and and blames United who says I bought the ticket from Air Canada.Please ask Air Canada to do the right thing and refund my overpayment.***** *******

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