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Business Profile

Credit Repair Services

Credit Value

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

This business has 1 alert

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

Customer Complaints Summary

  • 227 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 12th I noticed a pre authorized debit charge on my bank account for $18.99 for credit value. I've been getting charged $18.99 every 7 days since. I've never heard of this company and I never would have agreed to this. I've searched my emails and there's no communication from credit value anywhere. I don't know how they got my banking info but I know I definitely did not give them permission to do this.

  • Initial Complaint

    Date:29/08/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is fraudulently taking $18.99 from my bank on a weekly basis and I NEVER consented to this whatsoever. They are taking advantage of those who are looking for a loan or in a tight financial situation, which is sick and low. *** had to dispute the transactions with my bank and report this company. I have had multiple NSF fees and lost a lot of money and time over this company. **** **** ** ** **** **** *** ******* ***********

  • Initial Complaint

    Date:29/08/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a charge from my bank account for *****, which resulted in NSF fee. I never heard of them before, and definitely didnt approve any preauthorized debit from my account.

  • Initial Complaint

    Date:29/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Taking money out of my account that was not authorized

    Business Response

    Date: 29/08/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:25/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for anything or gave anyone a specimen chque and I was debited ***** by DS crdit value when I looked up the company that is where I saw a lot of others going through the same situation

    Business Response

    Date: 29/08/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:23/08/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is trying to take money from a bank account every few days I never signed up and Ive called they still continue which has resulted in a lot of fees

    Business Response

    Date: 29/08/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 30/08/2022


    Complaint: ********

    I am rejecting this response because: I never agreed nor signed anything and I now have fees upon fees from whatever this is 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:22/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This web site states that it is a credit counciling service in general but also says on the web site it DOES provide Loans in some cases - I had clicked on an APPLY ONLINE link and filled out the info - I was NOT made aware that i was signing up specifically for a weekly or monthly payment for service rendered as I had used the APPLY link and never given a chance (Other than had you clicked link of TERMS on the final page which does indeed talk about a $18.99 weekly payment when signing up for their services - Again I did not click anywhere to SIGN UP - I clicked the APPLY NOW button and was under all impressions given that had my APPLICATION been denied than no charges for service would come since obviously they declined me - I had recieved NO notification that I was "APPROVED" for services or that I was entering into a weekly payment agreement - I don't know ANY business neither online or by PAD that prior to taking a payment ******** CONFIRMS what the money is being paid for - I did not ask for CREDIT SERVICES i applied for a loan and they have now begun taking payments out of my account without auth for a *** Ship I never asked to enter - Period.I have included screen shots of the APPLICATION for loan process & also uploaded the "mbrship" agreement that is hidden and only ever mentioned at any time via the link on bank info screen of APPLICATION process not while providing info to secure services to assist with my credit - I have NEVER wanted any credit related services and if I DID need these things would do it Locally not other side of country & last is a screen shot of Payment to Credit Value having been processed (** is answering for the money being given without being covered by a Balance that was Equal or More than requested amount - Shld be a declined paymentn request without the funds to cover the charge in my bank acct

    Business Response

    Date: 22/08/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:22/08/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company debited my account without my consent. I contacted the company out of *******, ******* by phone and was on hold for over 30 mins. I decided to email them. I want to cancel my subscription as seemingly I signed up for . I also want a refund for the money they debited.  

    Business Response

    Date: 29/08/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 29/08/2022


    Complaint: ********

    I am rejecting this response because: I did not sign knowingly for any membership/credit value contract. I have gone thru my email and have no email/receipt for this. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:22/08/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have credit value taking out $18.99 from my account weekly when I haven't signed up for any of there services nor have I even heard from them or given any bank information.

    Business Response

    Date: 22/08/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 23/08/2022


    Complaint: ********

    I am rejecting this response because:
    I did not sign up for anything and I did not receive any response your business whatsoever. I
    Sincerely,

    ***********************

    Business Response

    Date: 29/08/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 29/08/2022

    this is absolute ********, no one has ever reached out to me nor have a I received any documents whatsoever,  you guys are a ******* joke. 
    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    ***********************

  • Initial Complaint

    Date:17/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I have no idea how, as I never gave this company my information, but credit value has been taking like ***** from my account every month. I need this to stop. I just contacted them.

    Business Response

    Date: 29/08/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

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