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Business Profile

Credit Repair Services

Credit Value

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

This business has 1 alert

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

Customer Complaints Summary

  • 227 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company debited my account without my consent 3 times. I contacted the company by phone and was on hold for over 30 mins and hung up on numerous times, I decided to email them. I want to cancel my subscription as seemingly I signed up for . I also want a refund for the money they debited.

  • Initial Complaint

    Date:04/10/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan through credit value, since applying I have had multiple withdrawals from my account of $18.99, I never once consented to having money taken fro my account, nor did I ever receive a loan. I would like the total funds to be reimbursed. Im a single mom, theyve withdrew this multiple times, Ive placed a stop payment but all my bank can do is tell me to contact credit value for a refund.

  • Initial Complaint

    Date:27/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DS CREDIT VALUE Is ******** MONEY FROM ME! $18.99 every week since January 2022! This has caused extreme disruption in my life!!, I have incurred countless NSF fees, embarrassment at grocery stores etc. I Never authorized nor agreed, to be ******* from! This company is a BIG ****! They claim to provide a service to people to help build credit? There isn't a single satisfied client response. I will be contacting the ****** to file a report. This ends now!

  • Initial Complaint

    Date:26/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took ***** a week from my account without my knowledge. Total was around 600 before I noticed started December 25 2021 and went to July 27th or so.

    Business Response

    Date: 27/09/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:20/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business name Credit Value is a lending business and i did make business with them and as per my email to them if i still have outstanding balances the reply to me was none. Here's my issue with! *** ***** **** Credit Value did an attemp to withdrawn *** and because i never expecting and withdrawal on that date i dont have more than *** so the result my bank charged me an NSF fees of *** I tried to asked i think three time but they did not answer my questions instead it was a repeat answer to me ! telling me i dont have any outstanding balances. So asked same questions plus i attached a screenshot of my bank statement so they can see it cause they might think im lying and after never get anymore response to them

    Business Response

    Date: 20/09/2022

    September 20, 2022

    *****************************;
    Complaint Consultant
    Better Business Bureau
    **************************************************** *****

    RE:      BBB Complaint #******** / ***************************

    Dear *********************************:

    Thank you for ******************** concerns regarding the lending business account.

    This case was inadvertently sent to us.  Please contact the company directly regarding ******************** complaint.

    We request that your records be corrected to ensure that the above referenced case file is recorded against the appropriate company.

    If you should have any further questions, please feel free to contact me.

    Sincerely,
    **********************************
    Senior Manager

  • Initial Complaint

    Date:19/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a transaction for $18.99 in my bank account on September 17, 2022. I have never heard of this company and do not know how they got my banking information. I have already contacted my bank but awaiting a reply, sent the company an email but only recieved an automated response.

  • Initial Complaint

    Date:12/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been taking $18.99 out of my account. I DID not sign up or agree to these charges.I have asked the company for a signed contract. They apparently can't find one. I have put a stop payment through my bank to stop any future charges. However I want the $$ refunded.

    Business Response

    Date: 27/09/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:12/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan with credit value., ****** ******* * **** ** ******** *** ** ** *********** ** *** * ****** ** *** **** ** **** ** ************ ** *** *** ** * **** ********* *** *** *********** ********* **** ** ******** ** *** ******* ** *** ****** ****** ** **** ******** ********* **** ** ********* *** ** *** ********* ****** ** ********** ** ** *********** **** * *** *** ** ********* **** **** *** * ** ******** ** ** ******** ** **** ****Today my bank account was minus $18.99 and withdrawal made from credit value.After ****** research I learned that they do this every 2 weeks...I did NOT agree to ANY contracts for any services other than applied for a loan.I tried to contact the company with no response.I cannot afford ANY withdrawals as I am struggling to get money to feed myself and am on disability.Please let me know what is the correct way to deal with this **** and how to cancel and get my money refunded Asap.Thank you,***************************** ************

    Business Response

    Date: 12/09/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 12/09/2022

    I will be satisfied with the status of the decision, only when I have received my refund of$18.99.


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is only satisfactory to me once I have received the refund of$18.99 and a confirmation email from the company verifying that it had been done.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/09/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was under the understanding I was applying for a loan and i clicked apply now. It began debiting my bank account ***** weekly, leaving me in hundred of NSF charges. Ive called to have it cancelled and was told to email a copy of where the transaction come from my account, which I did, and it came out again.

    Business Response

    Date: 07/09/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 07/09/2022


    Complaint: ********

    I am rejecting this response because:

    I have contacted the company and was told to email my screen shot of my banking, which I did. I have not heard anything back from them, my bank has returned one NSF, I have two more there that need to be taken care of. The company will not respond to me.

    *** **** **** *** **** ** *** *** *** ***** ********** * **** **** ** ** ********


    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every Friday ..they have fraudulently taken money out of my account when I have never dealt with them I am filing fraud charges with bank I have no idea who they are

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