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Business Profile

Credit Repair Services

Credit Value

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

This business has 1 alert

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

Customer Complaints Summary

  • 227 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having a charge of $18.99 being taken out of my account 3 times this month without my consent. It is labelled credit value bill payment. I did not receive any money from this company. Nor have I received any receipt or email.

    Business Response

    Date: 01/12/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:29/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has taken $18.99 out of my account which had $0 in it. I had never agreed or signed for anything to take out any money. This is a very sneaky and dishonest tactic and it has caused me quite a bit of distress, trying to resolve the issue with my bank.

    Business Response

    Date: 21/12/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:29/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am explaining this better but many others have reported on BBB, while searching for a payday loan, ''Credit Value'' got my banking info (though I don't recall dealing with them) . However I believe they use another company name that poses as a payday loan provider to get your information. You provide said company with your banking info (which is always required to receive a payday loan). 2-3 days later Credit Value sends you an email. The name doesn't ring a bell because you have never seen it. You are also no longer looking for a loan. It has been 3 days. You probably ignore it.

    In this email it says:
    Congratulation on joining the Credit Value Program,
    There are a couple of steps you need to complete to get started.
    1. Obtain a copy of your credit report
    Preferably ******* 2. Book a call with one of our Credit Experts
    ***************************************** 3. Get access to the Visa Card ******************************************
    4. Get access to personal loans
    5. Enjoy Financial Freedom
    If you have any questions please contact us at:
    ###-###-#### *******************

    Please see ******** contract agreement
    -

    The agreement states its a service that costs $18.99/week. All your information is on the contract at the bottom except ''signature of member:________________"
    Without signing this and sending it back (saying you agree to the document) they start debiting your account for $18.99/week every Friday. If you don't have $18.99 you will be charged NSF fees from your bank (approx. $45)

    Just because you send me a document with my name and address on it does not make it binding.
    How has this company been able to carry on with a business?
    Why haven't they been shut down?
    Could BBB not have done something by now?

    My next goal is to identify exactly what ''payday loan" name is used to get your info but it is not Credit Value. They do not offer Payday loans yet everyone reporting them here were applying for payday loans. This has been going on for 2 years

  • Initial Complaint

    Date:25/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been repeatedly charged by credit value on a bank account that's been inactive for some time. It racked up fees that I am having to pay. I've looked at my phone, my emails honestly I've never heard of credit value and I want them to cover the cost. They are clearly an ******* business. That provides no product or service.

    Business Response

    Date: 28/11/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 29/11/2022


    Complaint: ********

    I am rejecting this response because: you have repeatedly charged my bank account without my knowledge provided no product or service claimed that you can distribute credit cards, claimed that your business Is in the ********* building. I think you owe me. I think your a fraudulent company.

    Sincerely,

    *********************

  • Initial Complaint

    Date:18/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have noticed a payment being taken out each week by credit value . I have not signed up for them to take this money out each week. In august I signed up for a credit card with *********** which is when the credit value payments started .in total I am due a refund of ******

    Business Response

    Date: 28/11/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 01/12/2022


    Complaint: ********

    I am rejecting this response because: There is no attachments with the respond only the documents I sent originally. The only out come I would be happy with is a full refund as I never agreed to make these payments in the first place. I contacted the company directly and have had no response. 

    Sincerely,

    *********************************

    Business Response

    Date: 02/12/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 02/12/2022


    Complaint: ********

    I am rejecting this response because: this is the same message I got previously. I have tried to contact this email twice and have no response so will be taking it further. 

    Sincerely,

    *********************************

    Customer Answer

    Date: 27/04/2023



    Complaint: ********



    I am rejecting this response because:

    I signed up for a credit card and decided not to go ahead with it as it was not what I needed. The company, without telling me starting to take payments out bi weekly. I had to stop it at my bank which cost me further. I raised a complaint and heard nothing . I emailed them several times and each time I call they say to email but then they never reply. This has been going on since august. I am looking for the money the money they took(**** ****) and then compensation for the lack of anything in their side.



    Sincerely,



    ******** ********

    Customer Answer

    Date: 27/04/2023



    Complaint: ********



    I am rejecting this response because:

    I signed up for a credit card and decided not to go ahead with it as it was not what I needed. The company, without telling me starting to take payments out bi weekly. I had to stop it at my bank which cost me further. I raised a complaint and heard nothing . I emailed them several times and each time I call they say to email but then they never reply. This has been going on since august. I am looking for the money the money they took(**** ****) and then compensation for the lack of anything in their side.



    Sincerely,



    ******** ********

  • Initial Complaint

    Date:18/11/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company that I have never been associated with charged me $18.99 a week without me ever signing up for any service or products. They refuse to refund or answer emails or refund the charges.

    Business Response

    Date: 28/11/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:15/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $18.99 has been taken out of my bank account!! This should not have happened . Will my money be sent back?!? This happened today Nov 15th 2022

    Business Response

    Date: 28/11/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:15/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking to get a payday loan and found credit value. I never fully applied for a loan. This was on Nov 10th. 4 days later I was charged ***** for something I never signed up for. They just went right into my bank account and took the money without permission. I woukd like these charges cancelled and refunded as it already left me - ***** in my account and will be receiving a nsf charge for this

    Business Response

    Date: 28/11/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 01/12/2022


    Complaint: ********

    I am rejecting this response because: I was applying for a loan or so I was led to believe. I was not looking to be charged for a service I did not need in the first place. Why would I pay to take out a payday loan

    Sincerely,

    *************************

    Business Response

    Date: 01/12/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:15/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan through credit value, since applying I have had multiple withdrawals from my account of $18.99, I never once consented to having money taken fro my account, nor did I ever receive a loan. I want a reimbursement of all the fees taken from my account.

    Business Response

    Date: 28/11/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:15/11/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never applied for any loans or anything yet Ive been getting these charges from this company! Ive only figured it out as I went and did the research I originally thought it was a bank charge. I expect the fees to be refunded as well as the fees charged for the transaction going through my savings account to be refunded otherwise I will file a lawsuit in court for fraud and identity theft.

    Business Response

    Date: 28/11/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 29/11/2022


    Complaint: ********

    I am rejecting this response because:
    Once again I did not sign up for these services this is a ***** and I will take this to court!! I want the fees refunded and these services cancelled!!!!!
    Sincerely,

    *****************************

Credit Value is NOT a BBB Accredited Business.

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