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Business Profile

Credit Repair Services

Credit Value

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

This business has 1 alert

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

Customer Complaints Summary

  • 227 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:23/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charge from this company that I never signed up for they have charged me three times so far. I would like them to refund all the money and stop charging me I have no idea what they are and never signed up for this company. The company is credit value

  • Initial Complaint

    Date:17/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I demand $39.63 be covered by Credit Value for the *** Fee from their withdrawal from my account. I signed no contract and gave no consent to take my my money. This happened on Friday January 13, 2023.

  • Initial Complaint

    Date:10/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company credit value took some money out of my bank account $18 and never paid it back to me I was going to get a loan from them but never got it so I told them to close my file and to pay back the money they owe me

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company began taking $18.99 from my bank account WEEKLY and I NEVER authorized it. I can't find a confirmation email, contract, nothing in my email account. I've tried to contact them SEVERAL times and they have not answered my voicemails or emails I have sent them. I will be going to my bank to dispute the charges, but it doesn't stop the $18.99 from coming out of my account weekly.

  • Initial Complaint

    Date:21/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a single mom of 2 boys with no child support. A little over a year ago, I enrolled through their website, in hopes that they would provide me with a loan. They did the opposite. They started taking $18.99 from my bank account on a weekly basis and have been ever since. At times, I was charged $48 *** fees as a result. I have reached out to them twice to immediately cancel, but no reply. I want every ***** they ***** from me to feed my kids back, which, so far, has been $1120.41 (59 x $18.99), and that is not counting the *** fees I was charged.

    Business Response

    Date: 11/01/2023

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 11/01/2023


    Complaint: ********

    I am rejecting this response because: It has nothing to do with my situation, and the fact that they have been ******* my monthly on a bi-weekly basis fir over a year. I NEVER finalized anything with them, as confirmed by their response. I received an initial email from them with the steps to finalize, but I decided to explore better options. So for them to keep taking my money every 2 weeks for a service I never opted for is pure theft. If you further explore client responses about them online, you will see that it is a ****. I want every ***** back, including the 2 payments they have taken since my report.
    Sincerely,

    ******************************

  • Initial Complaint

    Date:19/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my bank account many times without asking my permission

    Business Response

    Date: 19/12/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:14/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am continually being billed ***** when there is no money left owing here! I would like a refund for all the payments taken after the amount had been paid.

    Business Response

    Date: 11/01/2023

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Value has been debiting an $18.99 membership out if my account every week for 8 months. When I contacted them originally, they had no file for me yet they still take money out. I never agreed to have this money taken out and would never just freely give my bank account information out. This account had been newly opened when this started. I have filed a ***** investigation with my bank and I have also contacted the company again thru email demanding they stop payments. I have not heard back from them. I have lost alot of money between credit Value and the *** fees thru my bank...but best of all my credit is still s*** and apparently I'm paying for a service to fix my credit!! I would like to be reimbursed all the monies that was *****ulently taken. I'm a single mom and all those dollars have really hurt us.

  • Initial Complaint

    Date:05/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up to receive any services from Credit Value and they deducted $18.99 from my account on December 2.I might have unsuccessfully applied for a payday loan from them but that's it.

  • Initial Complaint

    Date:01/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Applied for a loan and they keep ******** ***** from me every week. Thus has led to nsf charges as well I need my money back

    Business Response

    Date: 01/12/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at **************************************** us why here...

    Customer Answer

    Date: 02/12/2022


    Complaint: ********

    I am rejecting this response because: there was no indication they would be taking money from my account weekly while asking for a loan.

    Sincerely,

    *************************

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