Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi subscribed to Magsconnect for quite a few magazine subscriptions for a year for the cost of $***. That was in January and I have since received only two different magazines. This seems to be quite the ****!

  

  Business Response

  Date: 12/07/2024

  Hello ***********************,

  We have contacted the publisher regarding the following magazines, and they have advised us of the following regarding these subscriptions:

  *********** (Ref # ********): Publisher shows the customers subscription started with the April ** issue. They are reshipping the June and July 2024 issues and have extended for the rest. New expiry is the May 2025 issue. Please allow *** weeks to receive the reshipped issues.
  
  ********** (Ref# ********): Start date is the May/June issue which should have arrived by May 29th. The next issue is the July/Aug issue with should arrive by July 29th. Publisher has extended the subscription by 1 issue and the new expiry is the May/June 2025 issue. Account number is **********.

  We are still waiting on a status update from Animal ***************** and will share details with you once we get more information.

  
  Please note all publishers have their own shipping schedules and some are slower than others.
  
  MagsConnect Team
  *******************************************

• Initial Complaint

  Date:07/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Transaction Dec. ******* *gift of * issues of ************ ******** ref. #******** *contacted Feb./**/2024 and was told to expect delivery by Apr.**/2024 Unable to contact Magsconnect.ca as the email shows "blocked sender"From: MagsConnect Team <*******************************************>Subject: MagsConnect Support Date: February **, 2024 at ******* PM PST To: ***************************** <*****************>Reply-To: MagsConnect Team <*******************************************>Hello *****************************,Thank you for your order with MagsConnect. Our records indicate the following regarding your subscriptions:Reference #MagazineDelivered ToDate Processed By PublisherExpected Publisher Delivery Date ********Girls *********** *****************Apr 5, 2024 As per the publisher service policy, most subscriptions require up to ****************************************** for your label to reflect a renewal. Please bear in mind as well that monthly and bi-monthly ********s are subject to the publishers shipping schedule, and will be mailed accordingly.MagsConnect Team ******************************************** ** weeks for first issue has turned into ** weeks

  

  Business Response

  Date: 14/05/2024

  Hello *****************************,
  
  We have cancelled and refunded the following subscriptions, as they were undelivered:
  
  Reference #: ********
  Magazine: Girls Life
  Delivered To: ***************************;
  Cancellation Date: 2024******
  Refund Amount: $*****
  
  
  MagsConnect Team
  
  

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have yet to receive any of my magazine subscription or an email back

  

  Business Response

  Date: 14/05/2024

  Hello *************************,
  
  We have cancelled and refunded the following subscriptions, as they were undelivered:
  
  Reference #: ********
  Magazine: Real Simple Magazine
  Delivered To: *************************
  Cancellation Date: 2024-*****
  Refund Amount: $*****
  
  
  MagsConnect Team
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is with MagsConnect. I purchased a *************** subscription with them Feb **, 2023. I received my first copy of the magazine on May **, 2023. The magazine has been very sporadic in arriving - missing copies. I called/emailed MagsConnect a number of times and there was no response. Can't believe the customer service of this company - a company that is happy to take your money for a subscription ($******) and then proceed to not answer your inquiries re: missing copies etc. This past January I wrote a review on this site re: 7 issues that I had not received between December 2023 and the end of January ****. These do not include the many that are missing prior. MagsConnect reached out to me with this email:We have applied a partial refund for the following subscription, as you have indicated there have been missing copies:Reference #MagazineDelivered ToDateRefund Amount ***************************** *** ******************** I have since sent them further emails re: will this amount be put back on my initial credit card used for payment. No word back (surprise, surprise). Unbelievable. I have received no copies of my *************** since then. Where are they? I believe they still owe me a number of copies that will run till May ****. And where is my refund?????As I continue to miss issues, I would appreciate an additional refund per magazine missed. Once my contract is done, so is my time with MagsConnect!!!

  Customer Answer

  Date: 26/02/2024

  Hello *********************

   

  MagsConnect sent me this note on Feb **/24.  I am happy with the response and would like to close this complaint.

   

  "Unfortunately, there are occurrences where the magazines simply do not arrive.
  We have cancelled and refunded the remainder of the subscription, as they were undelivered:
  
  Reference # Magazine Delivered To Cancellation Date Refund Amount
  ******** *************** ********************* ****-02-23 $*****
  The refund has been applied to **** ending with ****.
  The prior refund of $***** was applied on Jan **, **** to the same card.
  
  
  MagsConnect Team
  *******************************************"

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly sent complaints to MagsConnect (see attached) via their customer service email address including many online complaint request for which I do not have a copy off.  They are not sending me regular weekly magazines.  I have paid $*** for a year subscription to both People Magazine as well as US magazine.  Paid a lot of money for this and they are not sending me the relevant copies.  
  I have made on online file review and the company responded that they will extend the subscription (see attached response).  I am not looking for an extension to subscription as I don’t trust they will fulfill the contract.  I have asked for a FULL ReFUND - both with the online review, emails to the company and now through BBB.
  
  In order to resolve this issue - I would like a FULL REFUND.  This is money taken from customers for their own pockets and I quite resent that.  
  Nothing less - FULL REFUND in order to resolve this.  Again, I repeat.
  It is distressful to know that I have paid a lot of money, made many attempts at getting this resolved with no responses to any of my emails with the exception when I filed an online review complaint.  
  NOTE:  I will have to send the relevant copies to you in separate emails as it is too large to send all at once.  Please be on the lookout for the attachments.  
  Also NOTE:  You have not given me a File No. so I’m not sure how you will gather all my attachments to refer too.
  ALSO NOTE:  Since the last attachment email to the company I have yet to receive November ** issue or US.  December **** issue of US.

  

  Business Response

  Date: 09/12/2023

  Hello ********* ******,
  
  As per your request, we have cancelled and refunded the following subscriptions, as they have been undelivered:
  
  US Weekly $******  (ref# ********) 
  People Magazine $****** (ref# ********)
  
  You can expect the full refund to the original method of payment within * business days.
  
  Unfortunately, the shipping schedule or quality is out of our control and rests with the publisher and we appologize on thier behalf.
  
  Thank you for your patience in this matter.
  
  MagsConnect Team
  ********************************

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20955102, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:26/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 1-year subscription (6 issues) to MAD Magazine as a gift for my nephew through MagsConnect and since then have received terrible customer service and no magazines (I ordered December *, 2022, no magazines yet). When I had received no issues by *****, I contacted them and after some time they assured me they would contact the publisher. They did not, I had to bug them a few more times and then finally they said in AUGUST of this year that there was a problem with fulfillment and that my order would have to be refulfilled (whatever that means). I asked if they could give me an estimation of when I could expect the issues to arrive and received a generic response, no information. That was beginning of August and still nothing, no explanation of when these magazines would arrive. They have no contact info on their site besides email (their phone goes to voicemail), and have not given me info for the publisher. In frustration I did some research and located the American distributor, Midtown Comics who were very helpful and showed me that my original order had never been placed but that there had been an order placed in August, which was due to arrive in December sometime. What I ALSO discovered when speaking to Midtown is that MagsConnect has charged me almost DOUBLE what I would have paid if I went directly through Midtown Comics (and yes I did account for the US/CAD exchange rate).I would like one of two things to happen: 1) MagsConnect to fully refund my money IMMEDIATELY and cancel the subscription or 2) They keep my original payment, send the 6 missing issue in one shot and not resubscribe going forward. My original order information is below:Mad Magazine Reference #: ******** Print Edition 6 issues Order Date: 2022-1**** Status: Active

  

  Business Response

  Date: 28/09/2023

  Hello *****************************,
  
  We have cancelled and refunded the following subscriptions, as it has been undelivered:
  
  Reference #: ********
  Magazine: Mad Magazine
  Delivered To: ********************
  Cancellation Date: 202*******
  Refund Amount: $*****
  
  We have attempted to contact the publisher regarding your subscription, however they have not replied in a timely manner.
  As the subscription has been unfulfilled, we have cancelled and refunded the order.
  We sincerely apologize for the inconvenience.

  
  
  MagsConnect Team
  

  
  

  Customer Answer

  Date: 28/09/2023

  I was going to accept the business response of cancelling my order and getting a refund, but as of yet I have not received a refund. They said they've refunded me but there is not credit to any of my bank accounts or credit card I used for the purchase. I won't consider this matter closed util I actually get my money back.

  Customer Answer

  Date: 03/10/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  

  Although they have said that they have refunded my money and cancelled the subscription (which I would be happy with), I have not received any money, and when I tried to renew directly with Midtown Comics they confirmed that my subscription has not been cancelled. Once MasConnect actually follow through with what they say then I will be happy to consider the matter resolved, until then no!
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 18/10/2023

  It looks like MagsConnect has cancelled my subscription and refunded my money, so you can consider the matter resolved. I have ordered a new subscription through the ******** distributor, Midtown Comics. Thank you for helping resolve this matter!

• Initial Complaint

  Date:18/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order end of December 2022. I paid over $*** for a yearlong subscription to J-** and **** and **** for my kids. We waited months, checking the mailbox every day. Neither magazine had arrived and now its May 2023. I messaged them to complain. Suddenly I receive one magazine, even though I told them I want to cancel. I told them it has been 5 months, without any magazines, and this is terrible customer service. They gave me excuses saying it was the publisher that was supposed to send them. This has been a huge waste of money, I keep trying to cancel and no one responds. I just want my money back. Terrible service, terrible customer service.

  

  Business Response

  Date: 29/05/2023

  Hello *******************,
  
  We have cancelled and refunded the following subscriptions, as they have been undelivered:
  
  Reference #: ********
  Magazine: J-**
  Delivered To: *******************
  Cancellation Date: 2023-*****
  Refund Amount: $*****
  
  
  Reference #: ********
  Magazine: **** And ****
  Delivered To: *******************
  Cancellation Date: 2023-*****
  Refund Amount: $*****
  
  
  MagsConnect Team

   

  Customer Answer

  Date: 30/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Its worth noting that they refused to refund my money until I mentioned contacting the Better Business Bureau. So thank you for that. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:26/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a magazine subscription for my mother for ********* 2022. It is now the end of April 2023 and my mother still hasn't received any of her subscriptions. I logged into the magsconnect website to view my subscription and found everything was in order, except the expected delivery date of the first issue had passed. I emailed their customer support, but got no response after 2 weeks. I just now called their customer service number, and was disappointed to find that there is no way to talk to an actual person, just leave a name and message and 'hope' they call back. Very disappointed in this level of service. I just want to know when my Mother will receive what has already been paid for. TEA TIME Magazine Reference #: ********

  

  Business Response

  Date: 03/05/2023

  Hello ***********************,
  
  We have cancelled and refunded the following subscriptions, as the publisher has not been able to provide us with a timeline regarding delivery:
  
  Reference #: ********
  Magazine: Tea Time
  Delivered To: *********************
  Cancellation Date: 2023-****1
  Refund Amount: $*****
  
  
  We apologize for any inconvenience.
  
  MagsConnect Team
  
  

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 6-issue subscription for **** magazine as a Christmas present on December **, 2022 (reference number ********). As of April *, 2023 no issues have been received. I emailed MagsConnect on March **, 2023 to advise that I had not yet received any issues, and there was no response provided. The cost of the subscription was $****7.

  

  Business Response

  Date: 12/04/2023

  Hello *****************,
  
  We have contacted the publisher regarding the following magazines, and they have advised us of the following regarding these subscriptions:
  
  Reference #: ******** 
  Magazine: **** 
  Delivered ********************************************************* Publisher:
  
  Account Number: *********
  Start Issue: Apr/May 2023 Issue
  Expiry Issue: Oct/Nov 2023 Issue

  
  Unfortunately, the Feb/Mar 2023 and Apr/May 2023 issues are currently unavailable for replacement. However, the publisher has extended your account by 2 issue to make up for this. The new expiry issue is with the Apr/May **** issue. The next issue to receive is with the Jun/Jul 2023 which is due by Wed May **, 2023. The account number is *********.
  
  Please note all publishers have their own shipping schedules and some are slower than others.
  
  MagsConnect Team
  

• Initial Complaint

  Date:21/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 1 year of ********************** After considerable delay (2-3 months) I finally received it in the mail in Nov 2022. I received Dec and one in Jan 2023(It think for 2 months) nut that was the LAST.I repeatedly emailed Magsconnect and got no response. I only received 3 (three) of 10 (ten) and I want my remaining magazines. I want people to know not to sign up with these people as this is apparently not the first time they did this run-around to customers. Please help me get my mags! ??Thx *** PS please either get my mags or refund my money(credit card)

  

  Business Response

  Date: 27/03/2023

  
  Client has informed us they have received subscription, and it is up to date.
  

  Thank you.

  Customer Answer

  Date: 28/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I just received a **** ****** mag today.

  I guess my complaint is resolved unless it happens

  again. Thank you for your help.

  May i never need to contact you again ??

  
  Sincerely,
  
  **************