Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue-want money bank and I am getting excuses from magsconnect.Details ******************************* Subscription for ********************* **** Order number ******* Order placed November 28,2022l Magazine ****** ***** One year subscription I would like a refund in full

  

  Business Response

  Date: 01/03/2023

  Hello ******************************,
  
  As per your request, we have cancelled and refunded the following subscriptions:
  
  Reference #: ********
  Magazine: ******* *****
  Delivered To: ********************* ****
  Cancellation Date: 2023-03-01
  Refund Amount: $261.97
  
  
  MagsConnect Team
  
  

  Customer Answer

  Date: 01/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:22/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my magazine subscription on December 6th, 2022. It is now February 22, 2023, and have not gotten the product. When trying to contact customer service to inquire about what is going on, there is no way to contact someone, just an answering machine. How can this be resolved if no one will return the messages and I cannot find a customer service rep to speak with? Very dissatisfied and still missing my purchased product.

  

  Business Response

  Date: 01/03/2023

  Hello ***********************,
  
  We have contacted the publisher regarding the following magazines, and they have advised us of the following regarding these subscriptions:
  
  Publication: ********* (********)
  Message from Publisher: Start March 2023, Expire January 2024
  
  
  Please note all publishers have their own shipping schedules and some are slower than others.
  
  MagsConnect Team

• Initial Complaint

  Date:23/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022 I subscribed to a **************** not realizing I was to wait 3 months for the first issue. Over 3 months later I still have not received an issue. I emailed them asking if they had any update or when the first issue would arrive. Two days later after no response, I emailed again asking for a refund. Another two days and they have still not responded. I would like either an update on when my first issue will arrive (if it will ever arrive) or a refund. Also, on their website they have stated that I would receive 10 issues in a year yet on the **************** website, they stated they sent out only 7 issues a year. Magsconnect may not be correct in stating I was going to get 10 issues which is false advertising.

  

  Business Response

  Date: 03/02/2023

  Hello ******* ******,

  As per your request and our email dated January 19th 2023, we have cancelled and refunded your order for ******* Magazine (ref#********). You should expect a full refund of $16.97 back to the original method of payment.

   Thank you.

  MagsConnect Team

  Customer Answer

  Date: 05/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2021, I renewed a *************************************************************************************** July 2022, I was informed by the relative that they received a letter from *************** informing that "Due to limitations on inventory availability, we will be suspending delivery of your print editions of ***************. In the meantime, we'll give you 6 months of ****** Magazein digital editions at no extra cost to make sure you don't miss a thing.." My realtive informed me that she had not received a print magazine for at least two months before the letter. One print edition is supposed to come each week. A digital edition is simply not what I paid for, nor can my relative make use of it as she does not use a computer or tablet hence the entire reason behind the gift. I have reached out to Mags Connect four times about this - twice in July 2022 via email, once in September 2022 via type form on their website, and once in December 2022 via typeform on their website and I have received zero response. I asked them to continue mailing the print edition or else to receive a refund for the months that no product was delivered.

  

  Business Response

  Date: 30/12/2022

  Hello *************************,
  
  We have contacted the publisher of *************** and they have advised us of the following regarding your subscription:
  
  "Per the publisher the customers subscription has been resumed back to print starting with the December 26, 2022 issue. The new expiration is August 7,2023. (Account #*********)"
  
  Thank you for your patience in this matter.
  
  MagsConnect Team
  *******************************************

• Initial Complaint

  Date:22/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I auto renewed a subscription to a magazine (we have used magsconnect for 3 years now) for my mother who doesnt have access to a computer. We haven't received an issue in over 1.5 months and I have wrote 5 emails to MagsConnect with no response. There isnt a phone number ANYWHERE for this company. My account shows we have paid for 52 issues, August 11 2022 to August 11 2023 in PRINT edition. I want my mother to receive the copies of the *************** she has not received and continue to get them going forward. Enough is enough! We need a response.

  

  Business Response

  Date: 30/11/2022

  Hello *******************,
  
  As already emailed, we have cancelled and refunded the renewal subscription for *************** (order # ********) as the publisher informed us they will not be able to fulfill the order.
  
  We apologize for any inconvenience.
  
  MagsConnect Team
  *******************************************

• Initial Complaint

  Date:18/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an ongoing subscription to *************** through Mags Connect for several years. However, *************** recently sent me a note in June 2022 to inform me that they were no longer mailing the print edition to my postal code at all. I was never contacted by Mags Connect. Then Mags Connect processed a renewal for my 2022-23 subscription for $200 on Oct 15, 2022. I called and emailed Mags Connect to ask for a refund immediately after they processed the renewal but they never answered me. Unfortunately, I didn't keep a copy of the People notice because I assumed that Mags Connect would be aware of this service cancellation and would not process a renewal. It seems outrageous for them to charge me for a magazine that I am no longer able to receive.

  

  Business Response

  Date: 01/11/2022

  Hello ***************************,
  
  We have contacted the ********* of *************** regarding your subscription and they have advised us of the following:
  
  "********* has resumed the customer's print subscription and this will be effective with the Nov 21, 2022 issue. The expiration date is the April 17, 2023 issue and the account number is **********"
  
  If you would like us to cancel your 2022/2023 renewal please let us know and we will do so.
  
  Thank you.
  
  MagsConnect Team
  *******************************************

  Customer Answer

  Date: 02/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:19/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating my ******* magazine subscription was no longer going to be delivered in the print form only a digital format. Which does not work for us due to my grandmother needing a magnifying light to read the magazine and she has no clue how to use a computer. I reached out to the company multiple times but havent heard anything back

  

  Business Response

  Date: 30/07/2022

  Hello *******************,
  
  We have contacted the ********* of ****** Magazine and they have advised us of the following regarding your subscription:
  
  "********* has resumed the customer's print subscription and this will be effective Aug 8, 2022 issue. The expiration date is June 5, 2023 and the account number is **********."
  
  We hope this is satisfactory.
  
  MagsConnect Team
  *******************************************

• Initial Complaint

  Date:07/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a one year subscription to *************** in September 2021 so should be receiving issues until mid-September 2022. Several days ago I received a notice in the mail from People saying that "due to limitations on inventory availability" they are suspending the delivery of print editions of the magazine but are offering 6 months of the digital version (which I have no use for). I contacted MagsConnect by email and phone about getting a refund for the remaining 3 months of my paid subscription but haven't had a reply. You can't reach a live agent, only leave voice messages or email.

  

  Business Response

  Date: 16/07/2022

  Hello *******************************,
  
  We have contacted the publisher of *************** regarding your subscription and they have advised us of the following:
  
  "Publisher has resumed the customer's print subscription and this will be effective Aug 1, 2022 issue. The expiration date is Dec 19, 2022 and the account number is **********."
  
  We hope this is satisfactory.
  
  Thank you.
  
  MagsConnect Team
  *******************************************

  Customer Answer

  Date: 18/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription of *************** for my mother in a care facility on March 2, 2022. It took several weeks for the subscription to start arriving, and I received only 10 issues on the 54 purchased for $129.97. Today in the mail I received that they are no long sending printed magazines but suspending print editions due to inventory problems but they are giving me 6 months at "no extra charge" of digital editions? That is absolutely no use to me for a 89 year old in a care facility. She enjoy the magazine and looking through it, but has no device to view digital anything! I emailed, and called, but have gotten no response from this seller. According to my calculations $129.97 divided by 54 is $2.41 per copy, and they owe me $106.04. As no where in our agreement did it ever mention printed copies could be replaced with *********** would like the printed copies to honor my agreement with this company, or a return of the money they owe me. I now feel this was a **** to get subscriptions, and then pull this on the buyer. So, buyer beware.

  

  Business Response

  Date: 16/07/2022

  Hello ***********************,
  
  We have contacted the publisher of *************** regarding your subscriptions and they have advised us of the following:
  
  "Publisher has resumed the customer's print subscription and this will be effective Aug 1, 2022 issue. The expiration date is May 22, 2023 and the account number is **********."
  
  We hope this is satisfactory.
  
  Thank you.
  
  MagsConnect Team
  *******************************************

  Customer Answer

  Date: 18/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************