Reviews

This profile includes reviews for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bloomex has 24 locations, listed below.

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  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

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  Bloomex Flowers

  106 326 E Kent Ave Vancouver, BC V5X 4N6

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  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

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  Bloomex

  902 Magnetic Dr Toronto, ON M3J 2C4

Review Details

• Review fromJill M

  Date: 02/11/2023

  1 star

  Jill M

  Date: 02/11/2023

  I have used Bloomex on multiple occasions previously and had always had great experiences however not this time. I will never again use them due to my most recent experience. I ordered mini Calla Lilies for a person but they received Roses instead. I could accept that but not the fact that they received obviously old flowers! WHAT THE ******** So why does your ads say Fresh Flowers if they arent? So I contacted customer service via email and provided the requested picture showing the flowers. What response do I receive back? That they are sorry I am disappointed with my experience and offer me a $20.00 in house credit and as if I am going to use them again. This is an insult. Then your customer service rep has the nerve to basically call me a liar by saying that the picture of the flowers is insufficient evidence that the flowers are old. If you zoom in on the picture you can clearly see these are not fresh flowers and that some of the petals are falling off. I really feel cheated out of a good quality product and given something substandard. It appears to me that this is a normal practice for your company to take a customers hard earned money and then give them a substandard product and not refunding money or even offering to replace the old flowers. This is totally unacceptable. Not to mention that you arent actually given a customer service representatives name signed at the end of the email. I realize the cost of things have gone up but to basically rip customers off is not a way of doing good business. Bloomex may be advertised as Canadas number one flower service but with this kind of recent experience I would say NOT. In future I will take my business elsewhere. Do NOT USE THIS COMPANY THEY DONT USE FRESH PRODUCTS.

  Bloomex

  Date: 07/11/2023

  Hello ****,
  Firstly, I'd like to extend our sincerest apologies for the situation you faced. We understand how important it is to gift a fresh bouquet. This is not the experience we want any of our customers to have, and we genuinely regret the disappointment caused.
  To address this, I'd like to arrange a fresh bouquet to be sent to your recipient immediately, on us. Please expect the phone call from the customer support team so we can resolve this promptly.
  

• Review fromKhaled B

  Date: 28/09/2023

  1 star

  Khaled B

  Date: 28/09/2023

  I am writing this email to express my utmost disappointment and frustration regarding my recent flower delivery order $128.72. The order was a Special package of 12 Roses, Vase, Wine bottle, Teddy bear, Card and Chocolate on the phone. Incorrect Flower package was sent, consisting of a small bowl vase, 7 roses and teddy bear. I am cancer patient, and on the 22 Sep 2023 I ordered flower for my family member for thinking of them. I called the company and left messages to them, a mistake was made. I sent an email VIP area and Bloomex including the picture what I ordered and what I received. I sent in all 7 emails, one hour Chat on the site, 7 hours of telephone conversation and nothing has been resolved 8 days have passed. I have all the proof. At first Bloomex acknowledge the mistake and stated on the phone that they will credit me the amount. But then they said to me on the phone we will only refund you 30$ now 50$ documented instead of 128.72 $ because their supervisors John or Abbu (??) do not see that I should be refunded for their mistake. The investigation, I was not provide what I purchased. None of their management or staff reached to me to discuss my case other than sending email stating Investigate or Update. I reached out today for their Supervisor to call me John and Abbu on 28-Sep-23 because they promised to call me today and nothing. A good business is built on integrity and trust. I have all the communications, letters, pictures and conversation. Bloomex foundation is mistrust and taking away folks money from hard working citizen without providing the service while they keep Marketing false packages and misleading in purchasing non existing items in my case. I am appalled by the incompetence & negligence displayed Bloomex. I have been lied to, ignored, and just been robbed of my money purchase by Bloomex to all readers. I am still waiting for my Refund. Looking into Legal aspects and Newspaper.

  Bloomex

  Date: 23/10/2023

  We sincerely apologize for the error with your recent delivery order. We understand your frustration and disappointment. Our initial response did not meet your expectations, and for this, we are truly sorry. Your case is a priority for us and has been resolved with additional resend free of charge from our side. Your trust is essential to us, and we are determined to regain your confidence.

  Regards,

  Bloomex

• Review fromAmanda R

  Date: 26/09/2023

  5 stars
  The arrangement was so beautiful! Speedy delivery, I ordered for my mom and she was so pleased! I will definitely be ordering again!

• Review fromJasmine C

  Date: 22/09/2023

  5 stars
  Very nice service! Responded quick and customer service was on point. **** recommend to my friends

• Review fromKayla P

  Date: 22/09/2023

  5 stars
  The arrangement was so beautiful! Very fast delivery, I ordered for my mom and she was so pleased! I will definitely be ordering again!

• Review fromStephanie H

  Date: 19/09/2023

  5 stars
  ****************************. Got exactly what I wanted and arrived very quickly. Love them so much will definitely order again

• Review fromChristopher B

  Date: 19/09/2023

  5 stars
  These people are amazing. They are very respectful, and they will help you find exactly what you are looking for! I will definitely be a return customer! If I had to rate them **** they would definitely be a 20.

• Review fromJustine C

  Date: 18/09/2023

  1 star

  Justine C

  Date: 18/09/2023

  I placed an order and paid extra for delivery. The package was not delivered. No attempt was made by the company at any time to reach me. Each time I contacted them they gave me a different excuse. I was last advised the package was being delivered by 8 PM today only to find that it was not going to be delivered when I contacted them again at 7:24 PM. When I asked to speak with a manager the gentleman on the phone told me the manager was busy. He refused to cancel the order which actually was never delivered although I paid extra for Sunday delivery. This company does business in bad faith and is borderline unprofessional and rude towards customers. Definitely not worth the frustration. I had to resort to my credit card company to get my money back. Such entities should be allowed to prey on customers and steal their hard-earned money.Also, the survey received at the end of each phone is a broken link. Customers cannot leave true reviews of their experience although I highly doubt they would care or action them. Beware of this company. Do not do business with them; you will regret it.

  Bloomex

  Date: 23/10/2023

  We sincerely apologize for the disappointment and frustration you encountered with your recent order. This falls short of our service standards, and we deeply regret the inconvenience.
  We acknowledge the delivery issue and miscommunication. We're also looking into the broken survey link. We appreciate your honesty and will work to ensure a better experience in the future. Please find more details in an email from our customer service department dated **********.

  Regards,

  Bloomex

• Review frombreanna c

  Date: 17/09/2023

  5 stars
  very great service quick responded in a timely manner would use again

• Review fromLorenzo L

  Date: 17/09/2023

  5 stars
  Beautiful arrangement, wonderful work. All smiles and positive energy during my event thanks to bloomex.