Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex Inc

  902 Magnetic Dr North York, ON M3J 2C4

• 

  Bloomex

  6067 88 St NW Edmonton, AB T6E 5T4

• 

  Bloomex Flowers

  106 326 E Kent Ave Vancouver, BC V5X 4N6

• 

  Bloomex

  10000 100 St Edmonton, AB T5J 0N5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flowers were ordered May *** (totaling $*****) and during checkout it showed a delivery range up to May ****. Order confirmation only shows that I accepted a "delayed" delivery and not the details that were shown during the checkout process. Flowers were delivered May 15th with no updates in between that they would not be delivered by May ****. I used the customer support chat to ask for a refund and they said they cannot as per their "policy" but they offered a $** credit which doesn't help me and didn't even cover the delivery fee. They also have a clearly stated policy on their site that says flowers will be delivered within the date range (screengrab attached to submission) which they were not. I'm looking for a refund as I wouldn't have used their service if they weren't going to follow their own policies and I'm not interested in a credit as I would not use their service again.
  

  Business Response

  Date: 23/06/2025

  We regret to hear that the services didn’t meet customer's expectations.
  At the checkout delivery dates between May ***** were blended. As per our policies: Orders will be delivered within the
  date range as specified and selected. We cannot commit to delivering
  your order on a specific date within a date range. On May **** we sent an email about the delivery on upcoming Wednesday. We are unable to
  issue a refund for orders that are confirmed, prepared or sent out for
  delivery. We would like to provide a delivery fee refund for the
  inconveniences caused to a customer. As stated in our policy presented
  on the website, we are unable to process cancellations for any order
  that has already been prepared, or is already out with the courier for
  delivery. Customer's order has been delivered with Purolator Couriers, tracking ************.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 24/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to express my extreme disappointment in my order ********.
  While the service was impeccable when placing the order, the actual product was far from adequate. Between what I ordered (even an upgraded size) did not come close to what the picture was on your website.
  What a true disappointment. I’m actually in shock at what was sent.
  Here is what I ordered …and upgraded to deluxe. (See attached photos)
  This is false advertising to its fullest. The truffle cookies were an add on because I requested Tuesday delivery and they mistakenly confirmed Tuesday delivery and come to find out that they couldn’t deliver until Wednesday.
  I have attempted numerous times to
  Contact their customer service for a refund and they have come back saying they will give me a store credit. They believe what was advertised is what I received. Not even close.
  After further review of this company, I now see that this is a common occurrence for them. I did not do my research on this company.
  While I understand I won’t get exactly what’s on their website photo… what was delivered is not even close. There is only 1 purple flower and the display is far from adequate. I even upgraded!

  Business Response

  Date: 05/06/2025

  We regret to hear that the services didn't meet customer's expectations.
  We
  are unable to process cancellations for any order that has already been
  prepared, or is already out with the courier for delivery. As per the
  photo received we would like to confirm the order was sent with
  substitution. Due to our order volume fluctuation, we reserve the right
  to substitute with similar products of equal or greater value. The
  following rules for substitution will apply:
  Flowers:
  In arrangements of assorted flowers, the colours shown online will be
  used if at all possible, even if this means substituting other kinds of
  flowers of equal or greater value.
  As
  customer's satisfaction is our top priority, we would like to offer a
  replacement order free of charge. Alternatively, we could send a gift
  basket of equal value or issue a store credit that the customer can use
  at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 06/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this is not acceptable. You did not replace any flower with any substitute.  You provided 1 purple flower and rest of the arrangement was the correct flower but red or yellow. 

  lets be honest.  This is not even close to what is displayed on the website. Even if you had to substitute… what was substituted?and If that was the case, a phone call or email would have been nice to let me know.

  It’s clear to me that the response is made up to try and rip the buyer off!  They tried to pull off a piss poor display with limited efforts.
  
  
  
  Sincerely,
  
  
  
  ***** *** ********

  Business Response

  Date: 06/06/2025

  We regret to hear that the services didn't meet customer's expectations.
  The
  customer had a negative experience and is requesting a refund, indicating they no longer wish to engage with the business.
  However, we are working to turn this situation around by resolving their
  concerns and ensuring the experience is positive. Our goal is not only
  to address the immediate issue but to maintain and even strengthen the
  customer’s relationship with the business going forward.
  We
  understand concerns regarding the substitutions and the
  arrangements customer's received. As per our policy, substitutions may occur
  due to availability, and while every effort is made to maintain the
  integrity of the design, some variations are sometimes unavoidable. We
  regret any inconvenience caused, but all items were delivered as closely
  as possible to the order specifications within these guidelines.

  Replacement order or a store credit offer still stands.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 06/06/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I would like to know what substitutes were done????! Lol it’s the same flowers in the picture but not the display that was promised. They are *****.  Tell me what substitutes were done!?

  If you google their name you will see that this is a common occurrence for this brand. Facebook has a page created specifically about this company and the reviews are all the same. Customers are upset over what was displayed and what was received!

  this isn’t a situation of a substitute.  You are ripping people off and you know it.

  what’s the difference of a store credit vs a refund?  Either way you’re out the money!

  
  
  
  Sincerely,
  
  
  
  ***** *** ********

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Wednesday April ** Transaction amount: $*****. Company committed to provide me with a flower ******************** scheduled to arrive on May **** for Mothers Day. Flower arrangement arrived Friday May *** (not Mothers Day). They arrived wilted & unappealing with no vase. Chocolate truffles were in the package - I assume in lieu of the vase however my mother is newly diagnosed diabetic and can not consume chocolate. Wilted flowers- * days before Mothers *************** she cant eat- not at all a nice Mothers Day surprise for my mom. I contacted the business in regards to this disappointing flower arrangement via email. I was offered a credit. I accepted the offer for a store credit on May 16th. I have not heard back from them since. I have followed up recently and still have not heard anything.

  Business Response

  Date: 03/06/2025

  We regret to hear that the services didn't meet customer's expectations.

  The customer ordered a product that clearly states Vase not included in the description. The flowers delivered were tulips, which can appear soft during transit but typically revive once placed in fresh water.
  The chocolates were part of the package, not a replacement for a vase.

  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex
  

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:30/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for delivery of flowers on May **** to be delivered on May **** (********). During order placement, there was a notifications that delivery may take up to May ****. I accepted the delay. When the flowers did not arrive by May **** EOD, I called Bloomex requesting to cancel the order as the recipient had already left the delivery address. I was advised that order was in packaging and could not be stopped. The agent promised me someone would call back and follow up with me about about a possible refund or store credit. Despite the advice that order was on its way, it did not arrive until late on May **** (* days later than requested and * days later than delayed notice). The intended recipient did not get the flowers and I had to ask the neighbour to pick it up at door step. Another issue is the bouquet was nowhere near what I had ordered. Not comparable in size and entirely different colour scheme and flower selection. After seeing what was delivered, I reached out to Bloomex via chat, uploaded the photos and asked for a resolution. The chat live agent asked me to email the photos and wait for a response. I emailed the same information to Bloomex customer care on May **** requesting a refund as the company failed to deliver the service and product they promised. None of my emails, calls or chats were addressed to day (May 30th). I am requesting a full refund due to unacceptable conduct of this organization.

  Business Response

  Date: 03/06/2025

  We regret to hear that the services didn't meet customer's expectations.
  Please note that the customer's order experienced a delay due to an unforeseen surge in volume related to the Mother's Day holiday rush. We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  Wed be happy to offer a replacement order at no additional cost. Alternatively, we can send a gift basket of equal value or provide a store credit that can be used at any time in the future.
  We sincerely apologize for any inconvenience this may have caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will accept store credit for the value of my order. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:29/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bouquet for my mother for mother's day using Bloomex ******. First once the purchase went through, I received an email stating that they tried to call me to discuss a problem with the delivery. When they emailed me , they stated that they could not deliver on Mother's day and that it would be delivered on the following Tuesday and with a complementary UPGRADE for my troubles. I immediately responded to their email , stating that first no one called me , I did not even have a missed call on my cell. And that secondly, since they could not commit to delivering on Mother's day , that I wanted to cancel my order. No one ever got back to me. They still went ahead and delivered flowers on Tuesday. The flowers were delivered during the evening/night time. No one knocked and they were just on the ground. The biggest issues was the flowers my mother got. I paid for the DELUXE version of the Vintage bloom bouquet. BEAUTIFUL bouquet that I paid extra for. There was supposed to be an UPGRADE on this due to late delivery. My mother received a bouquet of CARNATIONS. * of them to be exact and most of them loosing their petals! Not only did she not receive what I paid for but she instead of even getting an upgrade she got a very big DOWNGRADE! When I emailed them to discuss this issue, they stated this: Dear *******, We appreciate your business with us. In accordance with our policy, we will not be able to issue a refund for an order that was confirmed, prepared, and sent out for delivery. As we wish to preserve your valuable business, we will be pleased to offer you an in-store credit on the website for future use..". I responded letting them know that the order that has been "processed" was NOT my order. And I was not ok with a credit , obviously I want to stay away from this company. This is OUTRAGIOUS! and now reading all other issues. I am appalled! And now they are no longer responding to my emails!

  Business Response

  Date: 03/06/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 03/06/2025

  
  Complaint: ********
  
  I am rejecting this response because: I wanted to cancel prior to the order going out. And I understand substitution. But this was an entire downgrade AND I never got the complentary upgrade that was mentioned in the apology email. That i responded to right away requesting a cancelation BEFORE anything got sent out (4 days before to be exact). This is not acceptable.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 05/06/2025

  We regret to hear that the services didn't meet customer's expectations.
  The customer had a negative experience and is requesting a refund, indicating they no longer wish to engage with the business. However, we are working to turn this situation around by resolving their concerns and ensuring the experience is positive. Our goal is not only to address the immediate issue but to maintain and even strengthen the customers relationship with the business going forward.
  We understand concerns regarding the substitutions and the arrangements customer's received. As per our policy, substitutions may occur due to availability, and while every effort is made to maintain the integrity of the design, some variations are sometimes unavoidable.

  Replacement order or a store credit offer still stands.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 06/06/2025

  
  Complaint: ********
  
  I am rejecting this response because: 

  Again, Bloomex mentions that due to policy they are entitled to change the order if the flowers are not available at same value. Well , I would want an explanation of how they can justify carnations over roses as an upgrade and justify selling me these at the same price. And I am going to mention AGAIN..... I was to get an COMPLEMENTARY UPGRADE which I never got and still got charged the same price.  I am not ok with this, and I do not want a store credit I  will not be ordering there again.  I need a refund for at least a portion of it as I did not get near what I paid for.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:26/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through ********** for flower delivery to ***********, **. After placing the order, I was contacted by Bloomex (the third-party fulfilling florist) and informed that delivery would be delayed by four days due to courier restrictions.This delay was not disclosed at the time of purchase. The flowers were for a specific occasion, and the delay made the order useless.They claimed they attempted to call me, but I received no missed calls, voicemails, or any other attempt to reach me before delaying the order.I contacted Bloomex, who said they would upgrade the order, but did not offer a refund or acceptable resolution. I have not heard back from ********** either.I am requesting a full refund due to the unacceptable delay and lack of transparency about delivery limitations.

  Business Response

  Date: 28/05/2025

  We regret to hear that the services didn't meet customer's expectations.

  The order scheduled for May ** was delayed in production. We notified the client on May ** via email *********************** and phone ************) about the new delivery date of May **, but received no response. The order was shipped via Purolator (Tracking: ************) on Monday for Tuesday delivery.
  If a third-party courier opts for pick-up instead of door delivery, its often due to factors like remote location or road closures. Order was delivered to ****** ******.

  As customer's satisfaction is our top priority, we have issued a store credit in the amount of the full price $*****.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex
  

  Customer Answer

  Date: 28/05/2025

  Complaint: ********
  
  I am rejecting this response because:

  No phone call or voicemail was received. I did not receive any missed calls or messages regarding the delay. The only communication I received was a single email after the order was placed, stating that delivery would be delayed due to courier limitations.

  Delivery was never completed to the recipients address. The flowers were shipped using Purolator and ultimately marked as ready for pickup rather than being delivered to the recipient. I paid specifically for a delivery service. Changing this to pickupwithout prior approvalmeans the order was not fulfilled as promised.

  The delay made the order irrelevant. This was a time-sensitive gift meant for May **. A four-day delay (to May **) was never disclosed before purchase and made the order pointless for the occasion.

  I do not accept store credit. Bloomex failed to fulfill the original service. After I expressed dissatisfaction, they offered a store creditbut in a follow-up email, they detailed numerous limitations: it can only be used once, does not cover taxes or delivery, cannot be combined with discounts, and only applies to weekday deliveries with ** hours notice. This is not a reasonable or equivalent alternative to a refund.
  
  I am requesting a full refund to my original payment method.
  
  
  Sincerely,
  
  *** *******

  I couldnt add the files. Email on May **** confirmed order. 
  Email on May **rd:
  Order Status Change: Your Order

  *******
  Hi, ******** *******, Your order id: ******* delivery date has been changed from 2********* ** **********.

  Business Response

  Date: 29/05/2025

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
  Per tracking, order has been successfully picked up. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 29/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The order was not delivered to the recipients door as advertised. It was dropped at a Purolator pickup location, requiring the recipient to go out of her way to retrieve it. This defeats the purpose of a flower delivery service, especially when no one notified me in advance that this would be the method of delivery.

  The recipient is grieving a recent loss. These flowers were meant to offer comfortnot add stress or create another task for her. This was a time-sensitive and emotionally sensitive order that was handled poorly.

  Bloomex claims they disclosed the delivery issue, but this only happened after I paid. There was no warning during checkout that the address was outside their local zone, and I wasnt given a chance to cancel. Instead, I was told the delivery would be delayed and done by courier, which is not what I paid for.

  Their proposed solution of a store credit is unacceptable. Bloomexs own email outlines excessive restrictions: the credit is single-use, doesnt cover taxes or delivery, cant be used with discounts, and is only valid for weekday deliveries with 24 hours notice. This is not a fair or practical replacement for a failed orderits a way to force me into spending more money with a company that already let me down.
  
  I am requesting a full refund to my original method of payment. That is the only appropriate resolution for an order that was not delivered as promised and handled so poorly during a vulnerable time.
  
  
  Sincerely,
  
  *** *******
  
  attached- here is the limitations on a store credit

  Store credits do not have a time limit, however, they are one-time use. Store credits do not cover
  taxes and delivery. Store credits cannot be combined with any other discount or coupon. Store credit orders are only valid between Tuesday-Friday delivery when ordered one day in
  advance prior to **** PM.

• Initial Complaint

  Date:21/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday May *** I placed an order with Bloomex online to send flowers to my Mother for mothers day. I live in *********** and my Mom lives in *************. They said that the delivery date of Saturday was open so that is what I chose. They contacted me an hour or so after placing the order that they could not deliver on Saturday and would have to deliver on Tuesday (after Mother's Day) instead but I would get an "upgrade" as compensation. When the flowers arrived my Mom called me to thank me but when I asked her what the flowers looked like I could tell from her voice that they weren't very nice and what she was describing was not what I had ordered. I asked her to send me a picture she took immediately after they were delivered and when she was able to figure out how to do that with the help of her care worker I immediately sent off a complaint. The flowers were not what I ordered and looked like they had been clumped together from remnants from the floor of the shop. I sent pictures and a request that the correct flowers actually be delivered to my mother to ******************************** and have not received a response. When I tried to find another way to contact them I found their Instagram page where they delete all of the comments complaining about the quality of what they are sending out. It was then I decided to contact the BBB to try to get help as I feel like they will continue to ignore me. I have attached a picture of what I ordered and what my mother received.

  Business Response

  Date: 26/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated different flowers were delivered and our customer service agent requested customer to send us photos to the email address. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. However, chosen product named Mother's Day Designers Collection I has a item description that explains the variety of other flowers used. "* Note: Actual bouquet will vary from photo (colour and composition)." Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We will wait for the chosen option from a client to proceed with the resolution.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 26/05/2025

  
  Complaint: ********
  
  I am rejecting this response because they did not provide a picture of the replacement bouquet they say they will be sending. I will accept a replacement if it is a quality arrangement, but if they are going to send another batch of half dead daisies and carnations then the answer is no. My mother deserves a beautiful bouquet. If they can show me a picture of what will be sent and it isn't left over filler flowers then a replacement bouquet is acceptable. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 28/05/2025

  We regret to hear that the services didn't meet customer's expectations.

  ********************** does not offer a service to photograph bouquets during production. This has never been part of our service offerings and cannot be applied to the current case.
  The product ordered was a Designers Collection for $*****, which includes the following note in the description: "* Note: Actual bouquet will vary from photo (colour and composition)"
  Our offer for a replacement order or store credit remains available.
  We apologize for any inconvenience this may have caused.
  Bloomex

  Customer Answer

  Date: 28/05/2025

   
  Complaint: ********
  
  I am rejecting this response because you can not provide a picture of what would be sent as a replacement and I can not trust you will send anything other than the horrible quality of flowers that was sent the first time. I was charged over ***** and would at this time request a full refund. I can go to ****** and buy better quality flowers than what Bloomex provided for half that amount you charged me. I will give them to my mother in person when I see her on Friday for my Father's burial which could not be completed in the winter. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:21/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My delivery was late. When trying to receive an update from the business, I was ignored on multiple occasions through the online chat after expressing any kind of concern/trying to receive an update. I called the business twice and was talking to a representative until I expressed that my order was late and then the line would go silent. I called a third time and when expressing my concern the representative began to ignore my questions about delivery (however this time I could hear people talking in the background as she forget to mute her microphone). Once I expressed this to her she muted the microphone, waited a minute and hung up on me. (The entire call is recorded on my phone) I sent an email a week ago regarding this with no response. My mother finally received her flowers. Half of them are dead and the free gift isnt even what it said it would be. She has emailed to inquire about some form of reimbursement for the dead flowers with no response. She also called in and was hung up on as well. This business will eagerly take your money but the minute you have any concern you are unable to get in contact with anyone.

  Business Response

  Date: 22/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We completely understand the customer's dissatisfaction with how their concerns have been handled so far, and we truly regret any frustration caused. Mothers Day is the busiest time of year for any florist, and we kindly ask for your understanding during this peak period.

  After carefully reviewing our records and all relevant documentation, it appears that a cancellation was not an available option in this particular case. That said, we would like to make things right by offering a replacement order at no additional cost. Alternatively, we can send a gift basket of equal value or issue a store credit that can be used at any time.
  We sincerely apologize for the inconvenience caused.

  Bloomex

  Customer Answer

  Date: 28/05/2025

  How am I to accept one of the companies options if they will not answer my emails? Is there a way to communicate directly in the chat? 

  Customer Answer

  Date: 28/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  How am I supposed to arrange any kind of redelivery or substitute if I am unable to contact anyone? I will close the case if I know this has been completed with a confirmation number. 

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/06/2025

  We regret to hear that the services didn't meet customer's expectations.

  To move forward, could the customer please confirm which option they would prefer:
  A replacement flower order
  A gourmet gift basket of equal value
  A store credit for future use
  Once we receive confirmation of their choice, we will proceed accordingly.
  Bloomex

  Customer Answer

  Date: 03/06/2025

  How do I accept a new flower order from the business? If I accept the answer will it not just close out the case? I have received no contact to my email about how to move forward with the replacement order 

  Customer Answer

  Date: 04/06/2025

   
  Complaint: ********
  
  I am rejecting this response because: 

   

  is anyone actually reading what I am saying? I keep getting the same generic response which is not answering the question on how I receive my new order of replacement flowers. I will not close the case until that part is resolved.
  
  
  ****** ******

• Initial Complaint

  Date:20/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a flower arrangement for delivery on Mother's Day (May **, **25) on May *, **25. The website describes a wonderful bouquet that is arranged in a keepsake mug. The cost was $***** plus delivery and taxes, for a total of $*****. The description clearly states:"After the blooms, the floral mug becomes a cherished reminder of your thoughtful gift--perfect for sipping coffee or displaying fresh flowers again."To my surprise, I received a phone call on May *** thanking me for the flowers and mug. I was disappointed that they showed up two days early, but ask if she can send me a photo. The arrangement that was sent looked nothing like was pictured or described on the website. The flowers were sent with long stems in a bouquet, and the mug was bubble wrapped and attached to the flowers. The arrangement was much smaller than pictured and by the next day, flowers had started to ****.I reached out to Bloomex through online chat, and by phone, but was told I have to write an email to their customer service. I emailed on May **th describing my issue and requested a refund. They finally responded on May **** and would only offer me a $** credit for the next purchase.I responded back saying I didn't feel that was acceptable, but no one has responded back.

  Business Response

  Date: 22/05/2025

  We regret to hear that the services didnt meet customer's expectations.

  Wed like to clarify that the mug being bubble-wrapped and the bouquet arriving with long stems are standard safety and quality-control measures. These steps are taken to ensure that all items arrive intact and undamaged during transit. The long stems help preserve the freshness of the flowers during delivery, and it's a common practice for recipients to trim the stems and place the flowers in fresh water upon arrival to help them thrive.

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. Emails about early delivery and substitutions being forwarded to a client's email box on May ***. Additionally, we were informed that client filed for and received a chargeback from their bank.

  We apologize for any inconvenience caused.
  Thank you,
  Bloomex
  

  Customer Answer

  Date: 22/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The credit I received back to my card was for an overcharge that was an error on your part. Please see the attached screenshot of the email that was sent to your customer service department. 

  This complaint is due to poor quality product thay was received. Once again, please look at the attachment with the picture and description of the item listed on your website. Then take a look at the photo attached of what was received. They look nothing alike. It is very clearly stated in the description that this whole arrangement comes displayed IN the keepsake mug. Had I known it was just going to be sent as a tied bouquet, I would have purchased the vase along with it. Furthermore, the quality of this arrangement is very poor. This was a Mother's Day gift for my mother in law and I am honestly embarrassed at what was presented to her. The flowers even began wilting * days later, even though they were put in a vase with water. 

  This was falsely advertised and I did not receive what was described. I would like to be refunded for all of the hassles I've had to deal with.

  Sincerely,
  
  ********* ******

  Business Response

  Date: 26/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  The product received reflects the full value of the item priced at $*****. The remaining balance of the order total accounts for delivery fees and applicable taxes. As the order was confirmed, prepared, and dispatched for delivery, we are unable to process a refund. In other words, the product received matches the full value of the standard version of the Lilac & Lace Bouquet that was purchased, mug included. Attached is a photo of the bouquet prepared for this delivery, taken on May ** ****pm, right before the dispatch, when actual order arrived on May ** **** p.m.
  
  At Bloomex, customer satisfaction is our top priority. To make up for the inconvenience, we would be happy to offer a replacement order at no cost. Alternatively, we can provide a gift basket of equal value or issue a store credit that can be used at the customers convenience.
  We sincerely apologize for any inconvenience this may have caused.
  Thank you,
  Bloomex
  

  Customer Answer

  Date: 26/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Please inform the business that I would accept a credit for the amount of my original purchase. 
  
  ********* ******

• Initial Complaint

  Date:20/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (Order #********) with Bloomex on May *, 2025, for delivery on or before Mother's Day (May **). While I accepted the small possibility of a late delivery, Bloomex failed to communicate any updates or tracking information. The order eventually arrived on May **, significantly late, and was drastically different from what was advertised.The product ordered was "** Blooms of Mother's Day Orchids," but what my mother received was only a single stem of orchids. This substitution was not communicated beforehand and is unacceptable, as it does not match the product's description or value advertised. Despite my efforts to resolve this directly through Bloomexs customer service, they have not provided any effective response or resolution.

  Business Response

  Date: 20/05/2025

  We regret to hear that the services didn't meet customer's expectations.

  Please be advised that the customers order originally scheduled for delivery on May ** experienced an unforeseen delay due to the holiday rush surrounding Mothers Day. As a result, the order was delivered on May **.

  Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 20/05/2025

  Theres been an update to my case about a subsequent delivery. But the substitution was poor, and I wouldnt have chosen these flowers. The orchids (****** holds sentimental value and was the intended purpose) were never delivered. The delay of nearly a week after Mothers Day and the fact that I didnt receive them means the opportunity is lost. Communication was almost impossible. The only answer I received was through live chat. Live doesnt mean immediate assistance; it means theyll respond when someones available. I couldnt wait all the time. Ive wasted enough time trying to make up for it.

  Customer Answer

  Date: 20/05/2025

  
  Complaint: ********
  

  Thank you for your response.

  To clarify, I placed my order on May * and paid a $***** delivery fee along with a $**** surcharge, with the understanding that it would arrive on or before Mothers Day. I fully understood and accepted that there could be a pottential delay due to the holiday, and I was prepared for that.

  What was frustrating - and continues to be disappointing  is the lack of communication and follow-through. I signed up for text updates and received none. My email was never answered, and live chat responses were inconsistent and often unavailable. At no point was I proactively informed about the delay or the substitution.

  A single stem orchid arrived on May **. The rest of the flowers were delivered later - around May ** or **. By that time, with no communication or reassurance, I had placed another order elsewhere.

  The flowers that did eventually arrive were not comparable to the ** Blooms of Mothers Day Orchids I had carefully selected for personal and sentimental reasons.

  Im not just disappointed with the experience itself, but also with how my concerns have been addressed so far. I dont feel that the emotional impact, the communication breakdown, or the context of my order has been fully acknowledged.

  While I appreciate the offer of a replacement or store credit, I dont feel those options reflect what was lost. Given the circumstances - the delay, lack of communication, emotional significance of the order, and the cost involved - I believe a full refund would be the most appropriate resolution.

  Thank you for taking the time to consider my perspective and thank you for your understanding.

  I trust this can now be resolved appropriately.
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 22/05/2025

  We regret to hear that the services didnt meet customer's expectations.

  We completely understand the customer's dissatisfaction with how their concerns have been handled so far, and we truly regret any frustration caused. Mothers Day is the busiest time of year for any florist, and we kindly ask for your understanding during this peak period.
  After carefully reviewing our records and all relevant documentation, it appears that a cancellation was not an available option in this particular case. That said, we would like to make things right by offering a replacement order at no additional cost. Alternatively, we can send a gift basket of equal value or issue a store credit that can be used at any time.

  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 22/05/2025

  Thank you for the response. As this is now the second time the same offer has been made, Im left feeling that the concerns Ive raised havent truly been addressed.
  Ive made every effort to communicate clearly and respectfully, and Im kindly asking that my request for a full refund be taken into consideration as a fair and reasonable resolution.

  Sincerely,

  ******** *******