Reviews
This profile includes reviews for Advanced Level Roofing Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 112 Customer Reviews
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Review fromSusan B.
Date: 26/10/2022
1 starSusan B.
Date: 26/10/2022
We found our dealings with ALR to be deficient in numerous ways and will never be recommending the company to anyone.After receiving an estimate and giving a 50% deposit in June, 2022, it became difficult to communicate with ALR. ***** went unanswered. When we were finally able to establish communications, there was confusion over the estimate amount agreed upon, with the representative accessing an estimate with a different file number, a different date, and a different amount than our copy.We requested multiple times that we be informed ahead of time when the materials delivery of material and the installation by ALR would occur. We were never informed in advance of either.Equipment, worker clothing, and tools were placed on our neighbours lawn. Tools and equipment were dumped in one of our flower beds and dropped on our deck, an action putting the glass panels of the deck at risk. Loud music was played by the crew throughout and at the end of installation, cleanup was not thorough.A week after completion, we received TWO invoices from ALR, both with the same invoice number, but for DIFFERING AMOUNTS and with one due upon completion and the other due November 10th. This necessitated another round of telephone tag with ALR to confirm the amount and date of payment. Do not use this company.
Advanced Level Roofing Corp.
Date: 16/06/2023
Thank you for sharing your feedback regarding your experience with our company. We are disappointed to hear that you found our dealings to be deficient, and we apologize for any inconvenience you may have experienced. However, we would like to address some of the points you raised in your review and provide our perspective on the matter. Communication is of utmost importance to us, and we strive to be responsive to our customer's inquiries and concerns. Regarding the confusion over the invoicing amount, we take great care in ensuring that our estimates accurately reflect the scope of work agreed upon with our customers. We regret any discrepancies that occurred because of your misunderstandings and any inconvenience they may have caused. We assure you that it was never our intention to mislead or confuse you. Our team would have been more than willing to provide clarification and resolve any misunderstandings had we been given the opportunity to do so. We hold our team members to high standards of professionalism and respect for our customers' properties. We regret any disturbance caused by loud music played by the crew during the installation and remind our team members of the importance of respecting the tranquillity of the surroundings and minimizing any disruptions during their work. The task of manual labour is often gruelling so we apologize for their attempt to a more uplifting environment that was an inconvenience for your day-to-day. We will review our cleanup procedures and reinforce our expectations with our installation teams to ensure that thorough cleanup is consistently performedReview fromDane G
Date: 27/09/2022
5 starsDane G
Date: 27/09/2022
Very happy with the final product. The quality of service and value of pricing was great. The crew were such a pleasure to work with.Advanced Level Roofing Corp.
Date: 28/09/2022
Hello ****, We are so happy to hear that you are happy with your new roof! Our crew and our team are pleased to have worked with you.Review fromBen E
Date: 08/09/2022
5 starsBen E
Date: 08/09/2022
They were very professional through the entire process. From financing to installation. Each department would contact me to inform me of updates. We even got lucky and caught a last minute discount. Love the new roof.Advanced Level Roofing Corp.
Date: 08/09/2022
Hello Ben, We are so pleased that you took the time to write this wonderful review and rating!We are glad to hear that you got to take advantage of those last minute savings. Enjoy that new roof!Review fromJanice R
Date: 05/09/2022
5 starsJanice R
Date: 05/09/2022
Great customer service, very hard working people. Advanced Level Roofing was there every step of the way, could not have asked for a better roofing company to do my roof.Advanced Level Roofing Corp.
Date: 07/09/2022
Hello Janice, we are so pleased that you chose ALR for this home improvement! We always strive to have our team members just a click or a call away during the whole process so thank you for using those services! Enjoy that new roof!Review fromminaz r
Date: 02/09/2022
5 starsminaz r
Date: 02/09/2022
Advanced Level Roofing promptly repaired my roof with care and professionalism. The roofing crew was hardworking and detail-oriented.Advanced Level Roofing Corp.
Date: 07/09/2022
Hello *****, thank you for taking the time to provide this wonderful review and rating. At ALR we strive to be professional and efficient, and we are so glad to hear that you enjoyed our services!Review fromSentiago W
Date: 24/08/2022
5 starsHad a roof replacement done. Quality of work was excellent. Very happy with the new roof and price. Highly recommendReview fromAiden G
Date: 15/08/2022
5 starsAiden G
Date: 15/08/2022
They are very professional, keep a clean workplace, very responsive to any follow up issues. We would highly recommend them if you need a new roofAdvanced Level Roofing Corp.
Date: 16/08/2022
Hello Aiden, Thank you for proving this rating, recommendation and review we are so pleased to hear that you enjoyed your experience!Review fromGitty K
Date: 12/08/2022
5 starsGitty K
Date: 12/08/2022
Our new roof looks great! The crew was super conscientious about our stuff and the clean up was stellar. The showed up on time and worked hard to finish in 1.5 days. Great communication on any issues or questions as the roof was being put on. We love to support local companies and Advanced Level Roofing is one we will call on again if the need arises. Thank you!Advanced Level Roofing Corp.
Date: 16/08/2022
Hello Gitty, thank you for taking the time to provide this wonderful feedback. We are always happy to hear that our clients enjoy the cleanup, office staff and the whole process!Enjoy your new roof!Review fromMiranda E
Date: 06/08/2022
5 starsMiranda E
Date: 06/08/2022
Great roofing company, quick response to questions. The price was lower than other companies and the quality of work was good.Advanced Level Roofing Corp.
Date: 10/08/2022
Hello ******** we are so happy that our staff was able to assist you quickly and address all of your questions! Thank you for taking the time to write this wonderful review and enjoy your new roof!Review fromBrewer
Date: 03/08/2022
5 starsBrewer
Date: 03/08/2022
Advanced Level Roofing was by far the best roofing company we met with. Their bid was reasonable, their work was excellent, and they were professional and responsive at all times. 10/10 and would highly recommend to anyone!Advanced Level Roofing Corp.
Date: 04/08/2022
Hello ******, thank you for taking the time to write these kind words! Our team always strives to go above and beyond!
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