Business Profile
Satellite Supplies
Shaw Direct (HO)Headquarters
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Reviews
This profile includes reviews for Shaw Direct (HO)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.02/5 stars
Average of 47 Customer Reviews
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Review fromPeter H
Date: 15/05/2025
1 starPeter H
Date: 15/05/2025
April 2025 $6 increase May 2025 another $6 increase. We are paying for ******* $500 million contract. Bye Shaw DirectShaw Direct (HO)
Date: 21/05/2025
We would like to thank you for giving us the opportunity to clarify the matter.Shaw Direct adjust our rates to ensure were able to continue to invest in our delivery infrastructure and programming to meet the evolving needs of our customers, both now and in the future. Rate adjustments are part of our multi-year roadmap to ensure were able to continue to invest in our delivery infrastructure, technology, and content to provide the best experience for our customers.We appreciate your business and hope to have answered your inquiryShaw Direct (HO)
Date: 21/05/2025
We would like to thank you for giving us the opportunity to clarify the matter.Shaw Direct adjust our rates to ensure were able to continue to invest in our delivery infrastructure and programming to meet the evolving needs of our customers, both now and in the future. Rate adjustments are part of our multi-year roadmap to ensure were able to continue to invest in our delivery infrastructure, technology, and content to provide the best experience for our customers.We appreciate your business and hope to have answered your inquiryReview fromBernice H
Date: 28/01/2025
1 starBernice H
Date: 28/01/2025
I have been trying to contact Shaw since my 90 year old mother was placed in LTC to cancel her television service early January 2025. With no success I have even wrote a letter to cancel and still no one has returned any calls or responded. I have advised I will not pay anymore money til I have been contacted. The service has sucked.Shaw Direct (HO)
Date: 24/02/2025
Shaw Direct apologizes for any inconvenience caused by the long hold and wait times. We're experiencing higher-than-usual call volume impacting our service levels. We are doing everything possible to bring our service level down and mitigate impacts to all our customers. Your patience is appreciated.Review fromCandice T
Date: 08/01/2025
1 starCandice T
Date: 08/01/2025
I have been trying for 5 days, sitting on hold for multiple hours per day to cancel my fathers service. I havent been able to reach anyone.Shaw Direct (HO)
Date: 09/01/2025
Shaw Direct apologizes for any inconvenience caused by the long hold and wait times. We're experiencing higher-than-usual call volume impacting our service levels. We are doing everything possible to bring our service level down and mitigate impacts to all our customers. Your patience is appreciated.Review fromAmy W
Date: 11/10/2024
1 starAmy W
Date: 11/10/2024
I had been using shaw direct sat. for years. since ****** took it over the service has been terrible and I am now looking at going to ****Shaw Direct (HO)
Date: 15/10/2024
Good day. Shaw Direct appreciates your business, and we do thank you for your feedback.
We're sorry to hear that you did not have a quality experience with us. If your feedback is based on a technical issue, we invite you to speak to a member of our technical team to troubleshoot and resolve it; if there are any other issues, please speak to a loyalty advisor at ***************Review fromSusan C
Date: 06/10/2024
1 starSusan C
Date: 06/10/2024
We have been customers for 27 years. Recently we have had alot of troube with the receiver. We cut down trees as asked-no beter. We decided to cancel.I was expected a chq for overpayment-about $60 .Instead I got abill for non returned equipment- the tracking number shows it was delivered. Sept 23. By the way, whne we took the eceiver to the post office to send, they told us to hold on the our receipt and tracking number-that this company had a habit of saying they didn't get their equipment back-apparently very ******* loyalty to customer at all either.Shaw Direct (HO)
Date: 08/10/2024
Shaw Direct would like to thank the customer for expressing their concerns with the BBB. Per Shaw Directs policy, when an account is canceled, temporary fees associated with rental hardware are applied to the final bill and subsequently reversed upon the return of the equipment. Shaw Direct can confirm that this policy is communicated to our customers upon account cancellation. Upon further review of the account, ******************** can confirm that the matter has been resolved. Shaw Direct appreciates the opportunity to clarify any concerns.Review fromJeffrey T
Date: 27/05/2024
1 starJeffrey T
Date: 27/05/2024
When we first started up with Shaw things were great we outright bought our receivers because we had the option and it made more sense since then R***** has taken over my bill was trying to be put up as well as the receivers I had received in replacement for an upgrade R***** tried to charge me for and I decided it wasn't fair so I canceled my service with Shaw because of R***** and returned for receivers unfortunately one turned out to be one of my old ones I asked for that back as I paid for it cash and they refused to return this to me so I refuse to return their fourth box and the outcome became a threat to collections and all I'm asking for is our receiver box back and they will not send it back.Shaw Direct (HO)
Date: 29/05/2024
Shaw Direct has attempted to contact this customer to discuss this. We were unsuccessful in having a conversation.Review fromPaul W
Date: 09/04/2024
1 starPaul W
Date: 09/04/2024
I called to cancel my parents internet and SatelliteTV Service. I explained that my father,94 and Mother, 91 unfortunately are going into a nursing home. It took at least 45 minutes to an hour to cancel. Just terrible customer service. On hold over and over. The other frustrating part as well was ******* says you will be charged an extra $15 per month over and above your monthly price of the contract you have with us until it expires. You cant cancel, you are under a contract. So on top of the ridiculous cost of the internet and satellite my parents, who are on a fixed income now they have to pay an extra $300 plus their monthly bill that they are not able to use. This company needs to do some best business practices because this is just a money grab. Sometimes thinking out side the box and making decisions that make good business sense for consumer service are better than poor corporate decisions. You would think that there would be some type of alternative choice towards the customer because of the issue at hand. Elderly going into a nursing home. But he did say if they had died, Shaw would have waived the cancellation fee. Isnt that special! ??Shaw Direct (HO)
Date: 24/04/2024
Shaw Direct has reviewed the account and can confirm that when a Two-Year Value Plan is canceled, early cancellation fees are applicable as outlined in the service agreement sent to our customers at the initial subscription. Shaw Direct strives to provide the best customer experience and we appreciate being given the opportunity to clarify the matter. We invite you to contact our advisors to discuss the final balance owed on the account.Review fromEarlene B
Date: 09/01/2024
1 starEarlene B
Date: 09/01/2024
I have been a ShawDirect customer for 10+ years. Since ****** took them over, it has been nothing but a disaster. Makes me wonder if the mafia took them over.I have been having trouble with the few channels that I actually watch. After 6:30 in the evening, I get this "Receiver has lost contact with the satellite". The technician came out three times and nothing was done. All of a sudden I received a check in the mail refunding my payment. They then cancelled the ** service. I have spent the last 1 1/2 hour trying to get it reinstated, talking to at least 6 people. They told me I had to pay 3 months in advance, which I did through a credit card. Then an agent came on saying they needed to do a credit check and it would be at least 3 days in order for my service to be resumed. I am trying to locate someone within their organization to get some answers. I am truly glad I am not an investor in this disfunctional organization.Shaw Direct (HO)
Date: 12/01/2024
Shaw Direct attempted to reach out to the customer regarding their review but was unsuccessful despite leaving multiple messages.Shaw Direct (HO)
Date: 17/01/2024
Shaw Direct contacted this customer to discuss her review. The customer disconnected her account before ******************** was able to reach her. Shaw Direct has explained its position on this review and the matter is resolved.Review fromTim A
Date: 19/12/2023
1 starTim A
Date: 19/12/2023
We upgraded as required, but we're now on our 3rd HDPVR830 and are still having issues. To varying degrees the receivers "loose track of the hard drive". At least that is what it says it is searching for! I have spent untold hours waiting and being passed from one person to another.Shaw Direct (HO)
Date: 21/12/2023
We thank you for the feedback provided. We understand your frustration due to receiving faulty equipment, and we would like to apologize for the inconvenience that this issue has caused you.If your issue remains unresolved, we invite you to connect with our technical advisors so that they may assist you. You can reach us by our different channels of communication. Through chat here ******************************************************* or by phone at **************Review fromGail L
Date: 19/12/2023
1 starGail L
Date: 19/12/2023
Our satellite TV service has been down this morning. I tried all the usual troubleshooting measures, but nothing worked. Around 10:00 a.m. we got partial service back on a few channels but most channels still show the error message: "Receiver has lost satellite service." Obviously, if we are receiving some channels the satellite receiver is picking up limited service.To resolve the issue, I tried phoning their 800 number but the line was endlessly busy. So, I went online and tried using their chat support. I'm still waiting (2 hrs. and 15 mins., now) and have received no further response from the "bot."For the exorbitant price we pay for the few channels we actually watch, there should be better service when requested. This infantile attitude of ignoring a customer's request for service is outrageous business practice!Shaw Direct (HO)
Date: 21/12/2023
Thank you for taking the time to share your feedback with the BBB. Shaw Direct experienced technical difficulties with some of our channels. As a result, we received a higher-than-normal volume of calls from customers inquiring about the issue. After identifying the cause, we can confirm that channels have been restored. We apologize for the inconvenience and thank you for your patience. -RK
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