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Customer Review Ratings
Average of 86 Customer Reviews
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Review fromMichael B
Date: 04/11/2024
5 starsMichael B
Date: 04/11/2024
We finally got set up with solar!!! Great experience from start to finish - Thank you to the team at FireFly for making it easy. Highly recommend!
Firefly Solar
Date: 24/04/2025
Thank you, *******!Firefly Solar
Date: 24/04/2025
Thank you, *******!Review fromTena M
Date: 19/10/2024
1 starTena M
Date: 19/10/2024
Same issue, it has been 5 and a half months, no response to calls and emails, I think this is a fraud as I have advanced funds, and still waiting for install dates, all permits have been pulled, but no actual solar. My neighbor down the street used another company, did not put anything up front, was helped through the whole process and now have solar installed. I am contacting ************* Canada and anyone else I can find to try to sort this out. I caution anyone to sign up as they do not deliver as promised.Firefly Solar
Date: 24/04/2025
Were genuinely sorry for the long wait and for leaving you in the darkespecially after you put money down and saw neighbours move ahead with ease. That gap between our promise and your experience isnt acceptable, and we understand how frustrating it feels. Thank you for flagging this; were taking your concerns seriously and have made improvements for future customers.Firefly Solar
Date: 24/04/2025
Were genuinely sorry for the long wait and for leaving you in the darkespecially after you put money down and saw neighbours move ahead with ease. That gap between our promise and your experience isnt acceptable, and we understand how frustrating it feels. Thank you for flagging this; were taking your concerns seriously and have made improvements for future customers.Review fromMinh Tan V
Date: 11/10/2024
1 starMinh Tan V
Date: 11/10/2024
Same experience with ****, I am being charged with interest and they do not reply my emailsFirefly Solar
Date: 24/04/2025
Hi **** *** **, Our sincerest apologies about your experience with us. We have made improvements. If you would like to discuss this with us directly, please email ******************************Review fromPaul D
Date: 11/07/2024
1 starPaul D
Date: 11/07/2024
They are very fast to respond to selling solar panels and quick to state there will be no upfront costs. However i was sisgned up for financing all the time being referred to the no interest loan from the government. Now I am being charged *****% interest while waiting for an installation date. The office does not respond to calls but collects the information and tell you someone will call you. It takes days for a resonse. As to providiing an installation date it's been a week and no response. Firefly does not have an email address. Two months later after complaining I was provided with a copy of the estimate and contract. Unacceptable. I definitley do not recommend.Firefly Solar
Date: 24/04/2025
Hi ****, My name is ****. I own Firefly Solar and would love the opportunity to discuss and resolve your concerns with our company. I can be reached directly at ******************************Review fromKeith G
Date: 07/06/2024
5 starsKeith G
Date: 07/06/2024
Very pleasant experience. Very upfront and knowledgeable about all aspects of the operation. Guided us through all steps needed to complete the contract. Highly recommended.Firefly Solar
Date: 24/04/2025
Thank you, *****!Firefly Solar
Date: 24/04/2025
Thank you, *****!Review fromLukas L
Date: 26/03/2024
5 starsLukas L
Date: 26/03/2024
Amazing experience, very upfront about all important info. Would recommend!Firefly Solar
Date: 24/04/2025
Thank you, *****!
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