Complaints

This profile includes complaints for H & R Block Canada Inc. (CDN Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

H & R Block Canada Inc. (CDN Headquarters) has 1186 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  H & R Block Canada Inc. (CDN Headquarters)

  2500 700 2 St SW Calgary, AB T2P 2W2

  
• 

  H & R Block Canada Inc. (CDN Headquarters)

  223 - 12 Street North Lethbridge, AB T1H 2G3

  
• 

  H & R Block Canada Inc. (CDN Headquarters)

  8338 18 St SE Calgary, AB T2C 4E4

  
• 

  H & R Block Canada Inc. (CDN Headquarters)

  660 9737 Macleod Trail S Calgary, AB T2J 0P6

  
• 

  H & R Block Canada Inc. (CDN Headquarters)

  739 201 Southridge Dr Okotoks, AB T1S 2E1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  H&R Block staff in ********* ************* did not provide good customer service or answer my calls. I was not given clear explanation about my tax file until I called my lawyer.

  Business Response

  Date: 01/05/2025

  The business responded to this complaint but requested that their response not be published

  Customer Answer

  Date: 01/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:01/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about the poor service and excessive fees I experienced at your ********** office (Office ID: *****, ******************************************On March **, I submitted tax documents. I received a voicemail on April 3 about a missing document, but no follow-up until I called on April 25. Due to work hours, I asked to email the missing form but was refused and told to bring a paper copy in person. I delivered it on April 25.On April 28, my calls were not answered and voicemails went unreturned. I took leave from work to visit the office, only to be told my return would be processed on April **. On April **, I was then informedwithout prior noticethat the tax preparer would not be mailing my return due to "the date being the deadline". He refused to provide a mailing address or assist further, told me to "search online," and provided no explanation of my tax results.I was charged $*** each (total $***) for two very simple tax returns, which is far higher than average and unjustified. Others paid as little as $** for the same.I am requesting a full refund for the following reasons:1. Incomplete service I paid for full tax services, which should include preparation, submission, and explanation. Although I submitted my documents on time, the office refused to mail my return and did not explain my tax results.2.Unreasonable pricing I am a full-time employee with very basic tax needs. The $*** fee is excessive for such a simple return.3. Unprofessional behavior The staff was impatient and unwilling to communicate. If I had gone in later on April **, I would have missed the post office closing and filed late. H&R Block did not to warn me that I had to mail the documents myself.4. Poor quality of service Despite my correct address appearing repeatedly on all the documents I provided, H&R Block still entered an outdated address from four years ago on the tax return.

  Business Response

  Date: 01/05/2025

  The business responded to this complaint but requested that their response not be published.

  Customer Answer

  Date: 06/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: Today is the final day of the * calendar days, and no one from H&R Block has contacted me to address this issue, which is very similar to how they delayed processing the tax return I submitted on March ** until the final deadline.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 08/05/2025

  The business responded to this complaint but requested that their response not be published.

  Customer Answer

  Date: 08/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  1. It was not my personal delay that caused me to retrieve my documents on the deadline day. I submitted the missing rental property documents on April 25, well before the deadline. I explicitly requested that my return be completed on April 28 or 29, but this was refused by the office, leaving me no option but to complete the process on April 30, the final day. I was forced into a last-minute rush entirely due to their lack of flexibility.

  2. Despite knowing the return would only be ready on the deadline, the office gave me no prior notice that I would have to mail the documents myself. Not even during the phone call on the morning of April 30, when I was simply told to come pay, was I informed that I would be required to handle the mailing. I was left with only a few hours before the post office closed, without warning, which was highly stressful and unprofessional.

  3. The staff demonstrated poor attitude and a lack of professionalism. When I asked, in a state of urgency, how to mail my return, the preparer refused to assist me or provide an address. He impatiently told me he didnt know and that I should look it up online. Such a response is completely unacceptable from a professional tax service, especially one charging $*** for a simple return.

  4. The company has yet to address another serious issue: the return was submitted using an outdated address, despite my current and correct address appearing clearly on all submitted documents. This mistake could have caused serious consequences, and no explanation or apology was provided.

  
  In light of these points, I maintain that the service I received was far below acceptable standards, and I respectfully request the appropriate authorities to continue reviewing this matter. Thanks.
  
  

  Customer Answer

  Date: 08/05/2025

  Even if it was the last day of the deadline, HR Block had absolutely no justification for refusing to mail my return - that was part of the service I paid for. Submitting on the final day is still on time, and their refusal to fulfill their basic obligation is unacceptable.

  Their statement is simply false at no time did they provide me with any address. In fact, when I asked where I could deliver the return directly, the staff member replied, Its too complicated for someone who doesnt know anything just mail it, and then refused to give me the mailing address. This is not a miscommunication it is a deliberate act of negligence and a blatant lie in their response. I was left to handle everything myself, with no support and only hours before the post office closed. For a professional tax service to behave this way is not only dishonest, but grossly irresponsible.

  Customer Answer

  Date: 09/05/2025

  While I appreciate the Better Business Bureaus effort to document both sides and facilitate communication, I remain deeply disappointed by H&R Blocks handling of this complaint. The company responded in a formulaic manner, avoiding accountability, and provided no meaningful solution or apology.
  
  This was not a case of simple miscommunication or misunderstanding it was a pattern of negligence, poor service, and dismissiveness that culminated in last-minute stress and financial risk for me as a client.
  
  More troubling is that H&R Block did not directly address the core issues I raised, such as their deliberate delay until the filing deadline, their refusal to mail the return, and the unprofessional attitude of their staff. Instead, they chose to issue a generic position statement, which shows how little they value customer trust, especially in a service as sensitive as tax filing.
  
  I will continue to pursue this matter with the ********************************* and the ******************* as I believe H&R Blocks behavior reflects a broader issue of deceptive or negligent business practices.
  
  

• Initial Complaint

  Date:30/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  H&R block online tax preparation software allows clients to choose the level of package which suits their needs. The more features the client requires, the more it costs. The software claims that the client can easily change their package at any time (and it prompts the client many times to upgrade) however it does not allow a client to downgrade their package. In my case, I completed my return which took me over ** hours and I accidentally selected the most expensive package when "checking out" which is $****** (for a spousal return). The software does not allow me to downgrade the package to what I actually need nor can I submit my tax return until this $*** fee is paid.I contacted the Customer Support line in the hopes that a back-office process / management might be able to downgrade my package so that I can select and pay for the appropriate package so that I can submit my return (H&R case number *******). H&R's only solution is to delete the entire return and start from scratch again. This is not an acceptable business practice. Only allowing clients to purchase increasingly more expensive packages as opposed to choosing ones which fit and meet their needs. Every reputable company who conducts business on the internet allows the clients to select what they actually want / need and not forcing them into products which they don't need want.

  Business Response

  Date: 01/05/2025

  The business responded to this complaint but requested that their response not be published.

• Initial Complaint

  Date:30/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April **25, I received a promotional coupon through *****, offering a **% discount on H&R Block tax services, valid until May 1, **25. The coupon included H&R Block branding, terms, and instructions, with no disclaimer indicating an earlier expiry date. The coupon code provided was ******.On April 16, **25, I visited an H&R Block office to redeem the offer. Staff declined to honor the coupon, claiming that the promotion had expired on April **, **25contrary to the coupon terms.I immediately contacted H&R Block head office by phone. Their team arranged for a district manager to email me. In the district managers email, they confirmed:The coupon code ****** was not active in their system.The promotion had ended on April **, not May 1, despite what was advertised.I replied to the district managers email, attaching a screenshot of the coupon showing the May 1, **25 expiry date and asking for a solution. I received no further response.Due to the approaching tax deadline, my husband and I had no choice but to proceed without the discount. On April 26, **25, both of us completed our tax filings at H&R Block and paid full price:My husband paid $******.I paid $******.The total loss due to the refusal to honor the advertised discount is approximately $******.I believe this situation constitutes false or misleading advertising, and I respectfully request assistance in pursuing a resolution.

  Business Response

  Date: 01/05/2025

  The business responded to this complaint but requested that their response not be published.

  Customer Answer

  Date: 01/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: Thank you for following up. I have reviewed the business's response, which simply states that someone will reach out to me. As of today, I have not been contacted by anyone from H&R Block management, nor have I received a resolution or further communication.
  Therefore, I do not consider this response satisfactory at this time. I would like to keep the case open until the business follows through with its stated intention and a resolution is provided. I will update the BBB once I have heard from the company and the matter is resolved.
  Sincerely,
  *** ***
  
  Sincerely,
  
  *** ***

  Business Response

  Date: 08/05/2025

  The business responded to this complaint but requested that their response not be published.

  Customer Answer

  Date: 08/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:Thank you for sharing H&R Block's response. However, this situation remains unresolved. The coupon code in question was not only provided directly by H&R Block but also prominently displayed on their own website, which clearly suggests it is their responsibility, not a third party's.
  Given the conflicting responses, I kindly request BBBs assistance in mediating this matter to determine who should take responsibility for the promotional offer. I believe this will help both parties reach a fair and satisfactory resolution.
  Thank you for your continued support.
  
  Sincerely,
  
  *** ***

• Initial Complaint

  Date:29/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son completed his tax filing at HR block and he did not get charged student rate snd gut charged a full rate. He was not aware there was a special rate fur students snd paid it and didnt say anything. I went back the same day ( ** April 2025) and let them know hes a student snd should get a student rate, snd ask them they add his Tuition tax credits to application. They added the tuition credits but refused to refund back fur extra cost up his taxes. He paid *** and as a student it should be *****, I asked them to give me a mangers contact to complain about it snd the person at the reception desk refused to give me any contact to make a complaints. I gut the sense she wanted to protect her Freind and did not follow normal protocol in giving me a contact for who I can further escalate or complain to. This is a very unprofessional manner to deal with my situation.

  Business Response

  Date: 01/05/2025

  The business responded to this complaint but requested that their response not be published.

• Initial Complaint

  Date:28/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I helped my son complete his taxes using the H&R Block Online Tax Return, which we have used for previous returns. He's currently a full-time student and under ** years old, so we choose the option to start filing for $*. The software suggested he use the Premier package, but it allowed him to start for free. When we got to the end of the process, the only option was to pay the fee BEFORE he could file his return. He completed the process, but then saw that it should be free for someone his age. Even my own return came up as a Deluxe package, which I did not mind paying. However, it's false advertising that his should be free, then 'sell' him a higher package than what he would have needed. When we went through the customer support, I was told the free offer for under ** expired on April **, which is not what the site states. They told me he could not downgrade the package that was recommended unless he started a new return. They gave me a support link regarding not being able to download options, however, the next statement said that all packages were free for anyone under **. We tried contacting them again (same agent) and he said he didn't give me the link to the site. He escalated the request for a refund and said that it takes 3* days and I would be notified if we get the refund. We have never had an issue with the software in the past and I don't know why it's so difficult this year. I feel like the under ** is false advertising, my son was overcharged, and we cannot contact anyone who can resolve the issue now, not is 3* days. H&R Block should be more accountable in regards to their software and how they charge their clients. Especially one who is a full-time student and under **...why would it ever suggest the $***** Premier package?? We also asked the customer service agent for a transcript of the conversation (Chat) and they said it would be an option once we finished, but there was no option.

  Business Response

  Date: 01/05/2025

  The business responded to this complaint but requested that their response not be published

  Business Response

  Date: 01/05/2025

  The business responded to this complaint but requested that their response not be published

  Customer Answer

  Date: 01/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******* ****

• Initial Complaint

  Date:22/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my taxes with H&R Block on * March 2025. I have done my taxes with H&R Block every year since I can remember doing taxes on my own. I barely have problems with filing my taxes with them. This year, however, I am thoroughly and utterly unimpressed. As an active user of the *** my account, I was checking my updates and realized that there was an update that stated my entire refund had been sent to H&R Block even though H&R Block told me I wasnt entitled to my full refund and so they gave me a refund and deductedabout $*** off of it. H&R Block has refused to contact me the employee that did my taxes has not called me or connected with me the way I have given my email and my phone number after I sat with her for ** minutes explaining the situation she gaslight me into believing could not have happened. Eventually, when she went and spoke with her superior, I overheard them speaking and her superior supported what I was saying and backed up my knowledge of how their system worked. That somehow that money got sent to H&R Block. are going on two months of this, which is absolutely unacceptable. Where is my money? I still owe money for the bill I was told was getting paid and now H&R Block seemingly just wants to take almost $**** from me which should be illegal and nobody is doing their diligence in making sure a single mom of two kids that group in the ****** care system get some support. This needs to be fixed ASAP and somebody to contact me because Im gonna go in tomorrow to speak with H&R Block because this is absolutely ridiculous. Do better and be better as a business. Im also gonna be seeking a refund for the amount. I paid to file my taxes this year because this is absolutely ridiculous. And a waste of my time and time is money.

  Business Response

  Date: 24/04/2025

  The business responded to this complaint but requested that their response not be published

• Initial Complaint

  Date:21/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Using H&R blocks online services. It forces you to pay the package that it chooses ( even if it is incorrect for your tax purposes). There is no way to change the package or to downgrade. **************** simply tells you to start over and file another return. This is extremely time consuming and as I found doesnt actually work as the exact same thing happened a second time. You are also unable to delete the unfiled returns you have filled out. So they are keeping your data with no way for you to delete it. They offer no solution leaving you to overpay, file incorrectly or go to a different provider and start from scratch. There was a lawsuit in the *** for this exact reason that they lost and were told they had to change by Feb of 2025, I am unsure why nothing hasn't changed in Canada. But the same legislation needs to be brought against them here. It is a total bait and switch with no way to change it.

  Business Response

  Date: 22/04/2025

  The business responded to this complaint but requested that their response not be published.

  Customer Answer

  Date: 24/04/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  they say they are still looking into it 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 08/05/2025

  The business responded to this complaint but requested that their response not be published.

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:17/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did my taxes and opted for instant refund. I was given a ***** block Advantage card and so when I tried to e transfer the funds to my bank account funds disappeared and despite been told this will be Escalated, there has been no response. Doing some research shows now it's not just me. I will be reaching out to my lawyers and file a police complaint alongwith reporting this ***** to *** if not resolved ****. Can't believe such a big company can be a *****!!!!

  Business Response

  Date: 17/04/2025

   The business responded to this complaint but requested that their response not be published

  Customer Answer

  Date: 17/04/2025

  Thank you so much BBB for aiding a response which I had been deprived of for past few days. I will wait to see if my tax return is reimbursed back to me before I'd close this. I really appreciate you guys. Thank you.

  Customer Answer

  Date: 17/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The funds were put back. I really appreciate this, you guys made my day. It's really assuring to know there's an organization that stands up for us consumers.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:17/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account for the 2024 tax year on April ** The representative is:***** ***** ********************************************************* Telephone: ************ As far as I know, she is not working on my file. I have messaged her and called her office on April 1** She is not responding at all.I left a message with the admin staff who answered the phone. She confirmed that ***** was in the office at that moment and that she would forward my query. However, the admin staff could not find any record of my file, which was extremely concerning. I informed her that:1. I am very worried that they do not have any record of my online account. 2. *** is reporting a data breach involving H&R Block. 3. ***** is not communicative.The admin staff said they would mark my call as urgent and inform ***** right away. They have still not called me to address my concerns.

  Customer Answer

  Date: 17/04/2025

  I have contacted th* ********* ***** ***** office and was referred to the **** ********* office. 

   

  I spoke with the manager, *********. While on the phone with her, I deleted my uploaded documents. She stated that she is unable to delete my online account from your records and that I have to contact head office and have someone there delete the account.

   

  My updated request is for my file and online account to be deleted from your database. 

   

  Thank you.

   

  ******.

  Business Response

  Date: 17/04/2025

   The business responded to this complaint but requested that their response not be published

  Customer Answer

  Date: 17/04/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  Please refer to my update, which I provided after my initial complaint. I contacted two offices and both referred me to head office. They stated they could not help.

   

  
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 17/04/2025

  The district manager has contacted me. The issue is being resolved. 

   

  Thanks