Business Profile

Tax Return Preparation

H & R Block Canada Inc. (CDN Headquarters)

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for H & R Block Canada Inc. (CDN Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

147 total complaints in the last 3 years.
60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed my recent tax return at my local hnr block . They with held ****$ that was suppose to be sent to the government, it was not . I do reacted CRA about this , they have stated they didn't request and with holdings from hnr block and have not received anything from hnr block . Hnr block has my money and will not return the ****$ that they have no right to with hold .
Business Response
Date: 17/04/2025
The business responded to this complaint but requested that their response not be published
Initial Complaint
Date:10/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello i get my taxes done through HR block which has its own prepaid mastercard (H&R block advantage reloadable) issued with Digitial commerce bank which all my government payments go to. The card recently switched from ** to liberty and i followed the steps to activate it. Though i can see my money i cant access it and when i try to call the company i cant get ahold of anyone. Yesterday alone i spent 6 hours on hold just to have my call dropped. Every time i call its a *hour wait and my call always drops. Ive tried emailing multiple sources, calling multiple numbers, calling my hr branch and dc/liberty and all ends get me either no solutions or no responses. Furthermore the voicemessage i listen to while on hold says my direct deposits will no longer go to my account but doesnt tell me how to resolve this. I have tried everyday to get in contact with the company as i desperately rely on these funds to care for my children. Are you able to help me?? Thank you for your time.
Business Response
Date: 11/04/2025
The business responded to this complaint but requested that their response not be published
Initial Complaint
Date:10/04/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I used the H&R Block online software to file my taxes. At the end, after spending hours inputting my information and I was ready to file. I was asked to pay $** for "expert help". However, I didn't use any help. I did the return totally on my own. I called H&R Block to ask them to simply remove that additional charge, they said no, it can't be removed. you have to start a new return. This is not acceptable. They can't force services and fees on tax payers. I'm asking to remove that $** fee. I may have to pay to file my tax, I'd like a refund pls.thank you,*****
Business Response
Date: 10/04/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 10/04/2025

Complaint: ********

I am rejecting this response because: I can't wait * days, I want to file my taxes ASAP. H&R Block should be more responsive to customer complaints especially when they are trying to force me to pay for a service I didn't use.

Sincerely,

***** ******
Business Response
Date: 17/04/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 17/04/2025

Better Business Bureau:
Thank you very much for making H&R Block do the right thing. thanks BBB.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:10/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction : * February 2025 Amount Involved - ****$ as retainer fee taken What Business committed I am writing to express my dissatisfaction with the service I received from H&R Block(******************************************************************). I paid $***** for the preparation and filing of my tax returns for both ***************** and Canada. Unfortunately, despite repeated follow-ups, my tax returns have not been filed, and the process has been significantly delayed.Given the lack of service and the delays, I no longer wish to proceed with filing my tax returns through H&R Block. I request an immediate refund of the $***** paid for the service that was not provided.I have already raised a complaint with your headquarters, case number *******, but have not received a resolution. Therefore, I am now reaching out to the Better Business Bureau (BBB) for assistance.Thank you for your attention to this matter. I look forward to a swift resolution.-
Business Response
Date: 10/04/2025
The business responded to this complaint but requested that their response not be published.
Customer Answer
Date: 10/04/2025
When I raised the complaint with Head quarter of H&R block at that time also they told same thing that management person will follow up. Can you please provide the proper resolution instead of providing the generic reply.
Customer Answer
Date: 14/04/2025
They just provided generic response that they will look into the issue, not even tried to reach out .

Complaint: ********

I am rejecting this response because:

Sincerely,

******** *****
Business Response
Date: 15/04/2025
The business responded to this complaint but requested that their response not be published.
Customer Answer
Date: 16/04/2025
How much more time is required , can you please give some reasonable reply
Complaint: ********

I am rejecting this response because:

Sincerely,

******** *****
Customer Answer
Date: 23/04/2025
Can you please provide more information on this issue , what is going on ? will H&R block resolve this issue or not?
Business Response
Date: 24/04/2025
The business responded to this complaint but requested that their response not be published.
Customer Answer
Date: 24/04/2025
Complaint: ********

I am rejecting this response because a lot of weeks has been passed but nobody provided me any valid response and not even provided the refund .
I think rejection are not vague but response from business is not proper , Either they are saying we are looking or management is looking .
I want to hear what you did related to this complaint , what is the response from other side , will you refund the amount or not ?

Sincerely,

******** *****
Business Response
Date: 14/05/2025
The business responded to this complaint but requested that their response not be published.
Customer Answer
Date: 14/05/2025
Can you please provide in written what exactly happened and what is the resolution , what are the action taken that it should not happen in future.

Complaint: ********

I am rejecting this response because:

Sincerely,

******** *****
Initial Complaint
Date:09/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into ***** block to do my taxes with **** as I have for the last 6 years in ****************. All went well, had a small refund under ***, my husband owed yet again. Regardless, our ***s come in, all is fine until I get an email from HR block stating that there is a new report on my credit report for unpaid fees....I check and it states I owe them almost ****$, I have my **** I go into HR block, they have absolutely no idea what I'm talking about. I speak to CRA, they try to tell me it's for covid?? I have NEVER received covid payments, regardless of them stating it was from 2020 when I've done my taxes every year on time, no issues till this one. Now because they have still never corrected it, it is STILL on my credit report, screwed my score and having to do my taxes another way. Never again go there, still have NO idea why it's stuck on my report. Below are my total up to date *** of last year that they are trying to tell me is for.
Business Response
Date: 10/04/2025
The business responded to this complaint but requested that their response not be published
Initial Complaint
Date:08/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there,I filed my taxes at ***** block mission BC three weeks ago.Could have been March ****.I payed $*** for it to be done.The lady said I was getting a refund of $ ****.I get a letter in the mail saying I owe $**** .Kind a dumb mistake ***** sitting here expecting to receive money,Telling business that I owe money to that Im receiving ********* can a company in business for how long make a dumb mistake like that.Thanks *****
Business Response
Date: 10/04/2025
The business responded to this complaint but requested that their response not be published
Initial Complaint
Date:07/04/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My issue with H&R block resides with recently filing my taxes with them. They filed my taxes fine, told me that they no longer deal with ******* and that they would provide me with a brand new card through their new system which is H&R block advantage card. My tax return was loaded onto the card and there were no issues until i went to e-transfer funds on April *, *0*5 in order to pay my bills on my banking account with ***. The transfer amount was for $*******, when i went to deposit the funds into my checking account an error sign kept repeating 'oops, something went wrong'. I decided to decline the payment to my banking account, have the funds return to my advantage card and retry to the transaction. The funds never returned to my advantage card and never got deposited to my ******** account. I waited ** hours to see if the funds would be returned, and they weren't. I called the number on the back of the card which only led me to an automated system, no person could be reached. I then sent an email to their customer support centre on April 3, *0*5, i was notified my email would answered in two business days, by Friday April *, *0*5, still no answer, so i sent a second email, It is now April 7, *0*5 and still no response. On April *, *0*5 i called *** in search of help, my bank told me there was nothing they could do on their end and to contact H&R. I called the office that filed my taxes and they told me the advantage card is a different sector and to call the number on the back of the card, which is no help because it is only an automated system. The statement for the advantage card says the transfer was completed, but it wasn't. The reference # for the transfer is: ********. I also have the ticket # for the customer support email i sent which is: ****** It has now been * business days with no response, and no return of my funds. I greatly appreciate your time on the matter and look forward to hearing back from you. Thank you. Regards,****** *********
Business Response
Date: 10/04/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 15/04/2025

Complaint: ********

I am rejecting this response because:
A representative from H&R block by the name of ***** Barabonoff replied to my customer support request and informed me that their banking partner ******** is the one who deals with transfers and that he would be sending a request to them on my behalf to cancel the transfer and have the funds returned to me. He first responded to me on April *, 2025, which i replied promptly to, I then sent him a second response on April *, 2025, he responded to me on ******* , 2025 letting me know that ******** has canceled the transfer, but the funds still have not been returned to me despite the cancelation which i notified him about, I responded on the same day giving him my phone number so he may contact me over the phone so we could deal with the matter sooner and more efficiently. ***** then forwarded a message to me that he received from ***** ***** which stated that a request to cancel the pending transfer has been made and that they will reach out once the funds have been returned to the account. I received an email transfer from ****************** on April 13, 2025 for the amount of $******* to be deposited, the only institution option they gave me in order to deposit the funds was for a ************* account which i do not possess. I then called ************* in hopes someone there could help me, they have put in an investigation for me and said they will notify me as soon as any kind of information comes through. They have yet to return these funds to me which is why i do not accept their response regarding the situation. The reference number given to me from ************* for the e-transfer is: ********

Sincerely,

****** *********
Business Response
Date: 22/04/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 23/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:04/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am a widow of * children and came to you for help with my husband's final tax return last month. He worked last in ******** ***. I am sorry to say that the experience was both shocking and disappointing. I was not informed of the correct process or payment at all, and in the end was forced to pay an amount I had not agreed to, nor had been discussed. Furthermore, the taxes were done incorrectly. I have sought US advice on this since. I called the next morning quite upset, hoping to get some help. I was given the above reference number. A gentleman named ***** **** called me a week later. He gave no solution but told me he would soon be in touch. He did not call. When I reached out to him again, another week later, he still said he had no resolution but would call back. He did not call me back. Here I sit one month later, and still asking for help. I request a full refund as I did not agree to the enormous cost I was charged. Furthermore, the taxes have been done incorrectly. They have not yet been filed and would like to file them instead at an HR Block in the *** where my husband last worked. I feel much more comfortable with their knowledge.Please contact me asap. ******* ***** ************ ***************************************************************************************************************************************** with a Tax Pro:If you discover an H&R Block error on your return that entitles you to a larger refund (or smaller tax liability), well refund the tax prep fee for that return and file an amended return at no additional charge
Business Response
Date: 10/04/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 15/04/2025

Complaint: 23160639

I am rejecting this response because:
there has been no contact whatsoever from the company. Very unhappy.

Sincerely,

Kristel Lease
Business Response
Date: 16/04/2025
The business responded to this complaint but requested that their response not be published
Business Response
Date: 22/04/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 23/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
P***** note that the resolution includes sending a full refund by check via snail mail.

Sincerely,

******* *****
Initial Complaint
Date:02/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business h and r block filed my taxes wrong and my land Lord need my income but the income show ***** dollars which is wrong and I am trying to fix it it's not working it happened ** February 2025
Business Response
Date: 03/04/2025
The business responded to this complaint but requested that their response not be published
Initial Complaint
Date:20/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
H &R Block did my taxes again like they have done for years with only minor problems that were corrected immediately , however , this year after doing cash back and receiving a hrblock advantage card with our funds on it , it could not activate for * days due to maintenance in the system. Ok that happens however days after back on line e transfer is still not available forcing me into $**** charge per transaction from block themselves and an additional charge from the place you use the card. I believe that listing e transfer and not having the ability to use it constitutes a foul on behalf of HRBlock..I have called ,emailed and waited until now. Please help stop this abuse they are causing me. They do not return messages directly involved to my case just send out blanket emails to shut us up and they do not return phone calls and in the meantime I will have to use card for bills and lose money from my funds for using it.
Business Response
Date: 20/03/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 20/03/2025
HR Block has cancelled the Advantage card and has not give a reason and there is a $******** balance. To say they will have someone contact m and then seize and close the card is not satosfactory. Evening phone is *************
Customer Answer
Date: 24/03/2025

Complaint: ********

I am rejecting this response because:
The e transfer ability is still unavailable on this card costing me extra costs on everytime I pay with it.
Sincerely,

******* ********
******** *****
Business Response
Date: 27/03/2025
The business responded to this complaint but requested that their response not be published
Customer Answer
Date: 27/03/2025
H&R did contact me and tell me they could reimburse me the multiple $**** charges for use already on this account . I asked that they just get the e transfer working on this card and was told no thats the banks problem. I asked for a swap of the card at a local office for a direct e transfer to my bank by H&R and was denied. They said they could cancel card and send cheque in mail ,about 7-10 days but I imformed them I needed the funds for bills immediately and would like to escalate to call so they are sending back to management but offered me a local worker ***** instead of corporate.
Business Response
Date: 03/04/2025
The business responded to this complaint but requested that their response not be published

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H & R Block Canada Inc. (CDN Headquarters) is BBB Accredited.